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My car was dealt with on time, in the time span given. I was advised of the result and given the paperwork detailing the work done.The cleaning was ok but the inside of the drivers door wasnt wiped.
Easy to book in vehicle,a set price,lovely and clean reception area,very friendly staff.
generally just a good customer experience
A great experience and my husband was thoroughly looked after while the car was in service
The stress is taken out of getting the car to and from the service etc.
I have taken my car in on several occasions and all been fine
The only thing I was disappointed with was that it wasnt cleaned very well especially inside
Very good service
For the same reason as above - the service offered makes the procedure very easy.
They are very good at what they do.
A professional service, however, having to part with £530 for a pair of tyres and with no flexibility on price, I can't offer a higher mark.
Good fast service
Valeting fell short!
In the past when I have had my car recovered I get a phone call to say when it will be fixed/collected. On this occasion when I called and finally got through after 3 attempts I was told my car wasn't there and better call my insurance company.
Great team to deal with!
Easy to book and arrange with options provided. Love the video of car safety provided from the technician. Car valeted on return.
Team were very friendly and prompt, kept me up to date with the progress of the service on the car and gave it back all clean and tidy.
Second time I have dealt with Barons. Staff are very friendly and professional.
The lady in service was brilliant, pleasant and very helpful
Servicing has been on time, the inspection videos are very useful and I feel confident that the work is being performed as claimed.
Did a great job for us, and good communication
Always attentive . Made welcome
Excellent 'value added' service at fair cost
From start to finish I was very impressed indeed with my service experience.
Fixed ongoing problem without fuss. A little disappointed that it was misdiagnosed on two previous occasions. Once the service manager got involved everything was resolved quickly.
Polite, efficient and kept me informed
Very pleasant and helpful
Excellent service in every way and all staff were so friendly and helpful.
Punctual, dropped me and picked me up
completed everything they promised to schedule
For 8years I have been connected to your Bedford dealership, and I have never received anything but excellent friendly service.
Very helpful staff
Managed to fit me in without a booking for a small job.
It was completed well before the estimated time given and i received a phone call to say it was ready for collection .
Always very polite and go the extra mile. Was booked for a waiting time slot but had to go as my child was ill at school. Barons delivered my vehicle back home.
Resolved my issue and kept me informed. Good customer service.
Again great service. Quick and efficient service
see above-for the reasons above
Car was hoovered but not cleaned; it is a 740 Li not a budget 1 series
1. Bill the Service Manager sorted my issue in a very professional and efficient way 10/102. Technical knowledge of DashCam products not great from Service Team...
Letter advising of end of warranty check, easy to book service, loan car, service completed within the day.
Did everything I asked for
It was a difficult job.
Very satisfied with the quality of the work carried out but when I came to collect the car I was kept waiting for nearly 30 minutes because it was boxed in by another car .
The dealership phoned to confirm receipt of my vehicle ( it had to be kept at the vehicle recovery firms premises overnight ) and that they would contact me oncethey had any news. They called mid afternoon to say I could collect the car.
Always look after me ! Collecting my car and returning is perfect for a busy family
Staff really friendly, knowledgable and great coffee.
Everything done within stated timescale.
As usual, the experience was first class.
The work was completed at short notice and speedily but 10 days later the same problem reappeared
Dealt with efficiently and politely
Generally satisfied, but disappointed with how clean the car was returned, washed externally but door not opened and wiped clean,
Service team overcame the revised booking date although the loan car had not been moved
reason for score is the loan car experience---had to wait 2 weeks to book a loan car as the loan car pool does not meet the demand-- this means a 2 week delay before my car could be examined/repaired by the workshop= not a good experience!!
The focus of attention is on the customer and customer needs
because I was completely satisfied
Reasons given above.
See answer to 2. All work completed under warranty with no quibbles
They did what warrequired within time quoted
A pleasure from start to finish
Found problem and fixed itin the timescale that you initially indicated
Speedy friendly no hidden extras
Nathan looked after me
Service part very good
Not fast track so had to leave car and come back. Web site indicated it was a while you wait service.
Very responsive, and when the wrong part arrived the service team had no hesitation in saying that they would collect the car when the part had come in. They always clean the car, which is a pleasing bonus.
There has been a seamless change from Elms, and indeed having a video of work done on your vehicle is very reassuring. It's a shame there seems to be a huge turnover of staff, rarely seeing the same person twice.
looked after, kept informed
The guys at Barons BMW in Bedford have always provided an excellent service.
Very professional throughout the whole experience.
Friendly and very knowledgeable staff with plenty of lovely coffee on hand
I can't credit the team enough. I felt like the only and most important customer they were dealing with.
Barons were excellent
I have always been very pleased with my overall experience from the dealer.
good liason with bmw staff
Even though Id spent about £30000 on a new car you wouldnt throw in some rubber mats for £80. A bit tight I thought
Still need to learn some features of my new car
Karl communicated well, changed times to suit me to collect the vehicle early in the morning so I could get to an important meeting.