No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Prompt, efficient, was not kept waiting at either drop-off or collection.
Brilliant approach and response to all needs, went beyond the call of duty!
No problems with anything.
High standard service
At least they delivered the car to my home which was a highlight.
The staff are great this was my second service in 10 months and very easy from start to finish
Well looked after, you Even came to my house to pick my car up.
While the fitting of a dash cam took longer than anticipated, this did not course me a problem.
Arrived booked in car coffee and a place to work whilst the service was carried out. I was kept up to date with everything and well looked after
Jasmine on the service desk was brilliant. When I had a query about something else, she went out of her way to help when the sales guy hadnt got back to me. My gripe is that the car was nowhere near as clean as when Elms serviced the car.
Very efficient and I was able to work comfortably while waiting for my car.
The cost of my service and repair was significant £1,800 and given the present market value of my almost 10 year old BMW (approx £4,000) I feel some advice on alternatives to repair, say trading in might have given me more options.
Went smoothly from booking service to completion. Still under service pack so no surprise bills.
Booked me in at the last minute, despite Barons being busy. Very friendly and efficient staff. Excellent waiting facilities.
The exact problem could not be specifically identified but an easy alternative was identified and put in place. I was pleased with the video which followed the service.
car always ready on time and very clean
Had my car booking in for mot I waited for it to be done,I was told by the service personnel that it will ok take half hour so I said ok I will wait.i waited for 1 hour before it was ready also car wash was rubbish they did not dry the car.not good
Loved the video that was sent to me of the checks being carried out to my tyres and brakes etc
Lovely service reception lady (don't recall her name unfortunately) who was polite courteous and professional. Couldn't do enough for me.
Pleasant staff, stayed on after 6pm to allow pickup.
We were told how long the service would take, they sent me a video and the car was cleaned and ready for collection early
As always the staff were very helpful, the work was carried out while I waited and the estimated completion time was spot on. I drive a round trip of around 50 miles to visit Barons Bedford and have never considered going elsewhere.
See above, the cost is prohibitive
Car cleaned, safety check done all for a non reoccurring fault, marvellous.
Very efficient service arrangements
Since getting my car back it has been making a funny grinding sound which it didn't do before
Short booking timeExcellent customer service Desks and Wifi allowed me to work in the building while I waitedCar valeted
Lovely staff and always accomodating.
I was quoted a significantly lower price for my service than the actual cost on the day.
The service was fine the cost is not
I find the reception area odd. As one kind of has to hang around the showroom
Service took longer than forecast.
Service you would expect from a main dealer but always room for improvement
easy to make a booking, convenient time, car was picked up & returned at requested time. Update on video & call to say the service was finished.
The team at Barons Bedford always go above and beyond. Matt Rowley personally looked after my car, he ensured that I was happy with all the checks undertaken and the options that I had. Jasmine Saunders ensured that they could work around my personal
Nothing too much trouble and good communication
No problems at all
I called in to have my tyres checked, and the car ws returned to me complete with a car-wash. Delighted!
Customer service was not the best, mainly with the body shop! Communication was non existent which was inconvenient to me! Would NEVER go back!
Yes was good services!!
For the reasons I have just given and also, because of their thoroughness, I was re-assured that no suspension/steering link damage had occurred to my car.
The video of the checks on my vehicle was fantastic. Never seen this before and really added to the overall experience.
work was done as expected.
everything handled with ease, collected / dropped off etc...
Ditto question 1.
Every time I go the service is good and they make sure I am satisfied with the service
Failed to re set the vehicle computer which now reminds me I require a service.
I had no problems with booking, full information with regards to what service package and what it covers. Great communication when works completed and very hospitable customer service.
The staff relationship is excellent
Done everything i asked for
Service receptionist was very professional and helpful.
From the moment you open the front door you know that you are in for a quality experience.
Having to wait 25 minutes to pick the car up from the service desk after I agreed a pick up time, not good. The valeting was really poor. Interior dusty, mats not cleaned well and outside had many dry water marks. Poor BMW, really poor.
Because I feel I've been ripped off.
Completed on time and as planned
Since the takeover from Elms the Barons service has been poorFrom the all departments except serviceProviding wrong information to not calling back with constantly changing people
Kept informed of progress
The Barons service is a distinct improvement on Elms. They were proactive and helpful inexplaining the details of the service.
There was coffee provided while waiting and being waited on. The staff were all very friendly and patient.
Staff were helpful and always ready to answer questions. Salesman provided a video of the car as it was delivered and kept me up to date with progress.
From appointment to collection we were looked after.
It was simple and efficient. The staff were attentive and quickly responsive to any questions I had. I really do not think they could have done anything better.
Very professional and no pressure from them to buy the car They supported me all the way Very impressed
Generally very good but offers were not the most generous initially.
My car was ready on the agreed date for collection. Also a very thorough handover was given even though my previous car was also a BMW
The vehicle had some slight damage to it prior to collection, but again Louise looked after me superbly.