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The work was completed at short notice and speedily but 10 days later the same problem reappeared
Dealt with efficiently and politely
Reason as above The service rep confirmed no payment was due when the vehicle was completed then a few hours later a call was received to say a payment was due and a mistake had been made, chased for payment thereafter
The focus of attention is on the customer and customer needs
reason for score is the loan car experience---had to wait 2 weeks to book a loan car as the loan car pool does not meet the demand-- this means a 2 week delay before my car could be examined/repaired by the workshop= not a good experience!!
Service team overcame the revised booking date although the loan car had not been moved
Generally satisfied, but disappointed with how clean the car was returned, washed externally but door not opened and wiped clean,
because I was completely satisfied
Reasons given above.
See answer to 2. All work completed under warranty with no quibbles
A pleasure from start to finish
They did what warrequired within time quoted
Found problem and fixed itin the timescale that you initially indicated
Service part very good
Nathan looked after me
Speedy friendly no hidden extras
Despite advising the team that the car was failing and there was a risk of breakdown there was no appreciation of this or offer to provide a replacement vehicle. I was left to drive a vehicle that had a faulty starter motor!
Not fast track so had to leave car and come back. Web site indicated it was a while you wait service.
Very responsive, and when the wrong part arrived the service team had no hesitation in saying that they would collect the car when the part had come in. They always clean the car, which is a pleasing bonus.
There has been a seamless change from Elms, and indeed having a video of work done on your vehicle is very reassuring. It's a shame there seems to be a huge turnover of staff, rarely seeing the same person twice.
looked after, kept informed
The service advisor I was dealing with ( forgive me I am no good with names ) was very polite and informative
excellent personal attention from service staff
Work all carried out as per schedule but over ran time given.
Easy to book and work carried out quickly
Staff were friendly and efficient. The work perform to a top level.
I have used Barons twice in the last 8 months and they dealt with both the issues I had very efficiently indeed.
See answer above
I would have given completely satisfied if it wasnt for the fact that I had to call the garage for an update at around 3pm when I dropped my car off at 9am.
See above summary
emergency work carried out on time and on buget
The service staff are very helpful and knowledgeable.
Prompt efficient analysis alleviated my concerns
Very efficient and courteous staff
Squeezed me ib
MOT handled with ease and no issues.
Work completed quickly with no hassle.
Found out electrical fault and good communication.
Staff were great. Work carried our professionally.
all stages of reaching agreement on spec v price carried out without rancour and in atmosphere of treating the customer with respect and fairness.
Because the video summary said the front suspension components were worn but there was no mention of this in the written report.
Initially I was concerned that Barrons had taken over Elms Bedford who i have always used for both purchase of, and servicing of my card but the service I received was even better than Elms who themselves were always excellent
All items sorted and I thought the service video was excellent.
I said when I booked the service that I was interested in an M5 or i8. Sales staff didn't ring me, nor was a car lined up for me as requested to test. THEN - when I was there, they just shrugged and said it wasn't book, and the sales team wasn't the
Very organised, professional service in every aspect
See my previous comment....in addition I felt that because my manufacturers warranty was coming to an end the general mood toward me was changing from a do everything possible attitude to a charge for everything attitude.....was disappointing.
helpful, friendly, efficient
thoroughness of the service.
Arrived 9. 15. No car after 1.30 hours, told it was being washed. OK, but then nothing. Lady came to say car was ready. Paid, walked out. NO car! Went back in to enquire, it was left out the back. Should have been brought round then. No...
Great service without any delays.
NO COMPLAINTS WHATSOEVER
Leak highlighted in rear diff during full service conducted elsewhere. Barrons Bedford suggested this had been resolved as part of warranty. 2 days later I break down on M1 due to leak in rear diff. Service staff avoided acknowledging their error.
as above. Work was done efficiently etc but there was a nasty taste left
Because I received everything I asked for; nothing was too much trouble
Everything was carried out as required and the car returned cleaned inside and out to a high standard
car ready on time, no dramas and polite staff
Was innuended with extra costs after booking car in for a routine end of warranty check
Difficult to find any negatives as Staff go out of their way to be helpful. Its more like visiting friends than a garage and the constant suppy of coffee and food adds to the experience. Girls are very pretty too and nice with it.
The wrong wheels (actually owned by someone else for their own X6) were fitted. The issue was solved but it doubled the time required. I accepted their refund of the costs, however it raises a question mark over stock management.
Not happy that my wife was given a damaged courtesy car but not shown round the vehicle.. And later when she saw the damage felt really bad and upset
Welcoming, courteous and efficient
I always have great service, efficient, warm & friendly and happy to help. I normally work from their office when I get my car serviced and they always keep you updated and go over and above.
I am satisfied with the service carried out on my vehicle. However, I wasn't overly pleased with the loan car. I drive a 420 automatic and was given a 218 convertible manual. It would be nice to have a car that matches mine or at least an automatic
Picked up on time, delivered back on time and cleaned!
As above, welcomed nicely, given cup of tea, keys taken. Nothing done wrong just the experience is very cold and no warmth.
Always greeted warmly and the staff make every effort to resolve any issues promptly
All my questions answered , great service
similar to the above (booked in easily, rectified mistakes when they happened)
Again very professional.
Everything dealt with efficiently with no problems
I have always been very pleased with my overall experience from the dealer.
good liason with bmw staff
Still need to learn some features of my new car
Even though Id spent about £30000 on a new car you wouldnt throw in some rubber mats for £80. A bit tight I thought
Karl communicated well, changed times to suit me to collect the vehicle early in the morning so I could get to an important meeting.
Excellent service and nice personal touches , loved the car pick up
Second car we have bought from Rob Neale. Great customer service and communication throughout.
We were shown how everything works and nothing was too much trouble
Very pleased the top class service I received from barons BMW, looking around the showroom all the way to picking my car up.
Able to pick up the car at a time and date that suited us and handover completed efficiently.
Thorough introduction to car at delivery, but very little fuel in tank - didn't expect a low fuel warning before I had driven the 16 miles home.
End to end process was professional and friendly from all the sales and business staff. No hard sell. .
Competent / professional handover, car presented well and considerable time taken - as much as I wanted - to talk me over it and the various features - even to the point of setting up my phone, M1/M2 buttons set up etc
Completely satisfied found David and the finance team excellent
Friendly and attentive staff , made the process very easy
Great car and staff
Nice centre, friendly staff, Rob was a great salesman, knew his stuff and if he didn't was very quick to come back with an answer
Question were answered promptly, communication was just right with regular updates of the vehicles arrival
No complaints at all, right up to the point of collection where the car was nicely presented in a private garage and all the basics shown before we left. Very nice touch.
My car was delivered to me by Karl Haxton as I was too poorly to drive to collect it and that was just amazing. He is by far the best salesman I have ever dealt with.
Great cusomter Service from Karl Haxton at Barons BMW Bedford. Have now bought 3 cares from Karl. His expertise and knowledge of the M cars in particular is second to none.
stress free simple and easy...well taken care off
Rob the sales guy was great but the sales area was not very warm and a transistor radio was plugged into the floor and playing. This whole area really could do with an upgrade.
Extremely happy with the whole experience at Barons BMW Bedford. Daniel Stevens and Karl Haxton were fantastic and made it an enjoyable process.
The ideal car at a great price.
As I have already indicated the whole experience was professional,not pushy, helpful, clear answers to questions raised.Basically the experience I have enjoyed over the last 25years has been brilliant.
the car was ready on time, and the hand over went smoothly
Everything was handled in a professional way