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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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MINI Sales Executive

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Panel Beater

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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Parts Advisor

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Sales Executive

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the Barons Bedford BMW team.

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Nick Crabtree

Head of Business

Daniel Stevens

General Sales Manager
  • Department BMW

Bill Pridding

Service Manager
  • Department BMW

Edward Vassallo-Grant

Business Manager
  • Department BMW

Adam Correa

Local Business Development Manager
  • Department BMW

David McAneny

Local Business Development Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

Simon Richardson

BMW Sales Executive
  • Department BMW

Paul Snowball

BMW Sales Executive & Motability Specialist
  • Department BMW

Rob Neale

BMW Sales Executive
  • Department BMW

Mark Williamson

BMW Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prompt, efficient, was not kept waiting at either drop-off or collection.

Service

See above

Service

Brilliant approach and response to all needs, went beyond the call of duty!

Service

No problems with anything.

Service

High standard service

Service

At least they delivered the car to my home which was a highlight.

Service

The staff are great this was my second service in 10 months and very easy from start to finish

Service

Well looked after, you Even came to my house to pick my car up.

Service

While the fitting of a dash cam took longer than anticipated, this did not course me a problem.

Service

Arrived booked in car coffee and a place to work whilst the service was carried out. I was kept up to date with everything and well looked after

Service

Jasmine on the service desk was brilliant. When I had a query about something else, she went out of her way to help when the sales guy hadn’t got back to me. My gripe is that the car was nowhere near as clean as when Elms serviced the car.

Service

Very efficient and I was able to work comfortably while waiting for my car.

Service

The cost of my service and repair was significant £1,800 and given the present market value of my almost 10 year old BMW (approx £4,000) I feel some advice on alternatives to repair, say trading in might have given me more options.

Service

Went smoothly from booking service to completion. Still under service pack so no surprise bills.

Service

Booked me in at the last minute, despite Barons being busy. Very friendly and efficient staff. Excellent waiting facilities.

Service

The exact problem could not be specifically identified but an easy alternative was identified and put in place. I was pleased with the video which followed the service.

Service

car always ready on time and very clean

Service

Had my car booking in for mot I waited for it to be done,I was told by the service personnel that it will ok take half hour so I said ok I will wait.i waited for 1 hour before it was ready also car wash was rubbish they did not dry the car.not good

Service

Loved the video that was sent to me of the checks being carried out to my tyres and brakes etc

Service

Lovely service reception lady (don't recall her name unfortunately) who was polite courteous and professional. Couldn't do enough for me.

Service

Pleasant staff, stayed on after 6pm to allow pickup.

Service

We were told how long the service would take, they sent me a video and the car was cleaned and ready for collection early

Service

As always the staff were very helpful, the work was carried out while I waited and the estimated completion time was spot on. I drive a round trip of around 50 miles to visit Barons Bedford and have never considered going elsewhere.

Service

See above, the cost is prohibitive

Service

Car cleaned, safety check done all for a non reoccurring fault, marvellous.

Service

Very efficient service arrangements

Service

Since getting my car back it has been making a funny grinding sound which it didn't do before

Service

Short booking timeExcellent customer service Desks and Wifi allowed me to work in the building while I waitedCar valeted

Service

Lovely staff and always accomodating.

Service

I was quoted a significantly lower price for my service than the actual cost on the day.

Service

The service was fine the cost is not

Service

I find the reception area odd. As one kind of has to hang around the showroom

Service

As above

Service

as above

Service

Service took longer than forecast.

Service

Service you would expect from a main dealer but always room for improvement

Service

As above

Service

easy to make a booking, convenient time, car was picked up & returned at requested time. Update on video & call to say the service was finished.

Service

The team at Barons Bedford always go above and beyond. Matt Rowley personally looked after my car, he ensured that I was happy with all the checks undertaken and the options that I had. Jasmine Saunders ensured that they could work around my personal

Service

As above

Service

Nothing too much trouble and good communication

Service

No problems at all

Service

I called in to have my tyres checked, and the car ws returned to me complete with a car-wash. Delighted!

Service

Customer service was not the best, mainly with the body shop! Communication was non existent which was inconvenient to me! Would NEVER go back!

Service

Yes was good services!!

Service

For the reasons I have just given and also, because of their thoroughness, I was re-assured that no suspension/steering link damage had occurred to my car.

Service

The video of the checks on my vehicle was fantastic. Never seen this before and really added to the overall experience.

Service

work was done as expected.

Service

everything handled with ease, collected / dropped off etc...

Service

Ditto question 1.

Service

Every time I go the service is good and they make sure I am satisfied with the service

Service

Failed to re set the vehicle computer which now reminds me I require a service.

Service

I had no problems with booking, full information with regards to what service package and what it covers. Great communication when works completed and very hospitable customer service.

Service

See above

Service

The staff relationship is excellent

Service

Overall competence

Service

Done everything i asked for

Service

As above

Service

See above

Service

Service receptionist was very professional and helpful.

Service

From the moment you open the front door you know that you are in for a quality experience.

Service

See above.

Service

Having to wait 25 minutes to pick the car up from the service desk after I agreed a pick up time, not good. The valeting was really poor. Interior dusty, mats not cleaned well and outside had many dry water marks. Poor BMW, really poor.

Service

Very efficient

Service

Because I feel I've been ripped off.

Service

Completed on time and as planned

Service

Since the takeover from Elms the Barons service has been poorFrom the all departments except serviceProviding wrong information to not calling back with constantly changing people

Service

Kept informed of progress

Service

The Barons service is a distinct improvement on Elms. They were proactive and helpful inexplaining the details of the service.

Service

There was coffee provided while waiting and being waited on. The staff were all very friendly and patient.

Sales

Staff were helpful and always ready to answer questions. Salesman provided a video of the car as it was delivered and kept me up to date with progress.

Sales

From appointment to collection we were looked after.

Sales

It was simple and efficient. The staff were attentive and quickly responsive to any questions I had. I really do not think they could have done anything better.

Sales

Very professional and no pressure from them to buy the car They supported me all the way Very impressed

Sales

Generally very good but offers were not the most generous initially.

Sales

My car was ready on the agreed date for collection. Also a very thorough handover was given even though my previous car was also a BMW

Sales

The vehicle had some slight damage to it prior to collection, but again Louise looked after me superbly.