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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Nick Crabtree

Head of Business

Daniel Stevens

General Sales Manager
  • Department BMW

Scott Brookes

BMW Retail Sales Manager
  • Department BMW

Bill Pridding

Service Manager
  • Department BMW

Adam Correa

Local Business Development Manager
  • Department BMW

David McAneny

Local Business Development Manager
  • Department BMW

Steve Hughes

BMW Business Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Josh Holliday

BMW Sales Executive
  • Department BMW

Dan Arneaud

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As usual, excellent service received from Barons.

Service

The vehicle was checked over for an intermittent rear suspension faultand I was not invoiced for it.

Service

The price I was quoted when booking the service was questioned when I took my car in.

Service

Good customer care

Service

never had any issues and this service was no different

Service

Poor upfront comms with email questions about pricing not being responded to, Dealer not able to identify MOT protect for the vehicle despite it being on the BMW website

Service

Work was extended due to awaiting parts and MOT pricing was much higher than other BMW outlets.

Service

Fast, efficient, high quality service

Service

Great customer service. Friendly approachable staff.

Service

The service staff gave me all of the information I required, and were prompt in their responses to any questions I had. All of the service advisors are a credit to the site.

Service

I was treated well while I was waiting for my car but see above for reasons why I’m not completely satisfied. It took three calls to get a price for tyres.

Service

There were problems with scheduling my service but the work was good.

Service

I’ve always been looked after well

Service

From collection to delivery all was as expected from BMW.

Service

Fairly though a specific part required was not available on the day I left the car despite being booked in several day previously and it was known the part was required. Meant car had to stay in over the weekend. No replacement available either.

Service

This is the 2nd time I brought the car in to sort out adaptive headlights but they were at a loss to try to fix them. Annoyingly they didn’t believe me there is a problem. Why would I waste my time if there wasn’t a problem!!??

Service

Excellent dealership

Service

See previous comments, just a poorly run dealership with no focus on customer service.

Service

They did what they said they were going to do.

Service

good communication all round, everything went nice & smooth as it should

Service

The service from Barons Bedford is normally very good. My only disappointment is the delay procuring the part to repair my vehicle.

Service

Once the car was in service was good

Service

My tyre pressure problem has now been sorted satisfactorily.

Service

all matters dealt with in a very professional and friendly way

Service

See response to question 1.

Service

Wipers changed, screen wash cleaned out and potential damage to the underside checked. Very efficient.

Service

A software update was required but I was’t informed until I arrived that it would take 3+ hours. The software update removed most of my settings which was frustrating, as I know they can be saved to a memory stick.

Service

Good service

Service

All good and efficient

Service

Costs

Service

Had to ring to chase order up and some co fusion as to where the mirror cover was located

Service

Excellent service team, as always.

Service

My only observation is that the service engineer seems to have lowered the front tyre pressures to 30 compared to the recommended 33 on the door panel plate. Within a few days the tyre pressure monitoring system was telling me that the ..See next box

Service

Please see the comments above. If someone cares to actually call me back, I will explain the issues in full.

Service

Not particularly friendly. Very upset about being lied to with regard to repatriation of the car. But the job got done.

Service

I brought my car in to be repaired after an accident, I asked for a quote for two front tyres and for my windscreen washer to be unblocked. Nothing happened until the accident repairs were completed. This meant me having to wait longer for my car.

Service

I had to return the car to fix a fault. Which they did. It is irritating to have settings changed eg Bluetooth when the car is returned. Re configuration should be offered when collecting the car.

Service

Not a great start - after my car was delivered by transporter, I was met with 'You can't leave it there' rather than 'Good morning, how can we help you today?' or somesuch which might have been a little more welcoming.

Service

See above

Service

Courteous staff, very short wait, problem resolved

Service

Resolved issue and provided courtesy car

Service

Took far too long to get parts

Service

As in all car showrooms, sales, service always make you feel in the way.

Service

Totally hassle free. Everything done as it should be - fast, efficient, friendly, accurate.

Service

Prompt service car, car was cleaned and the work was completely whilst I waited.

Service

Barons Bedford have always given good customer service.

Service

Booking the vehicle in with the Service Department was quick and hassle free. I always take advantage of the "collection" service offered and every time the drivers have been prompt and courteous.

Service

My only problem is with getting contact with service staff on a telephone call. I may not answer the call back, and the issue can repeat next day!

Service

M O T failed for washer not working, filled and tested the day prior it was ok.Not to pleased at the charge of over £100 to rectify.I worked in management at the Cowley plant before retirement.

Service

Only part of the problems were fixed

Service

I felt my job was an inconvenience to the team at Bedford.

Service

Liked the video of the car during service, drinks available were good

Service

I was late getting my car back, late phone call due to telephone system issue, performed work before (Discs and Pads) asking the question on charges

Service

Only reason I was not completely satisfied is that work on the new BMW showroom means that BMW and Mini are sharing Mini space at the moment which means everything is cramped.

Service

It was completed in time frame specified

Service

Good communication, no issues

Service

booking a bit difficult

Service

service reception staff were very efficient on the day of service

Service

The service was completed in the stated time and was given a video highlighting the condition of the tyres and brakes.All the staff that i came in contact with were helpful and polite.

Service

The team at Barons did what they promised to do but there was an issue with the price charged which was resolved immediately but it seemed they were just trying to get more money.

Service

Good and efficient service at the dealership including a requested call back

Service

I ordered a replacement key at over £200 which was issued to me when I picked up the car from its recent warranty service. The first time I went to use it I found out that it had not been programmed for the car so was useless.

Service

Problem seems to have been fixed now. Was given progress updates whilst car was off road.

Service

date and time were fixed and met. The work was completed within the estimated time. I wanted it done as quickly as possible and therefore I agreed to forgo the cleaning of the car afterwards. There were no problems.

Service

4400 330D AND 530D ESTATE SERVICE VERY POOR

Service

the staff were very pleasant and very helpful

Service

First service for my car

Service

MoT done on time but valeting not done well

Service

always collect car early morning though suspect it's often left until the afternoon to be looked at as often they have to keep it a extra day especially if there is a problem or it requires parts

Service

Abraham Benjamin refreshed my memory about the Motability process. He talked me through the specs of the replacement car that would suit my needs best.

Sales

Predominately down to Abraham Benjamin. I fancied a change from BMW for my new car and Abraham convinced me otherwise. It was not an easy sale, mainly conducted over email and Abraham never gave up!

Sales

Was kept up to date with the delivery date etc, and true to form it arrived on the day

Sales

Niall was polite, friendly and helpful. I've asked him to contact me in 12-18 months time for the next car.

Sales

Was kept up to date with how production and delevery was going with videos

Sales

Things were organised and explained well particularly the product genius when I collected the car.