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Friendly staff. Easy to deal with.
Extortionate price quoted for changing a bulb. Unwillingness to price match even though my car was already in for other work.
The dealer resolved my issues promptly.
Kept notified by Jasmine, all went well.
Would have been good to go out in newer 520 d whilst being serviced to get a feel for the car
The video sent to me was very informative
Very efficient and courteous
I've been using Elms/Barons for my BMW servicing requirements since i moved to the area and have always been completely satisfied with their service
As above. Faults and same fault has happened 3 times so far. The staff themselves are lovely though.
Very efficient. Removes anxiety often associated with garages.
Very friendly staff , everything handled very professionally and to our complete satisfaction .
Service with a smile
As expected the highest standards of service was provided, polite , courteous team, managed my needs and expectations.
excellent service, comfortable waiting area, great coffee!
Took too long just for an mot and brake fluid.Waited over 3and half hours
Service was without fault
Service fine but stopped using valet service after many poor experiences. Examples: Gross over use of air freshener, Clean car presented with dirty boot which was not cleaned. Disastrously smeary windscreen after valet (both my BMW's)
Car collected/ delivered to me - really makes a difference, makes life so much easier - thank you. Really like the video messaging to show diagnosis of problems - really clear and easy to understand.
Very professional and good experience
Very professional service
kept me fully informed
I get satisfaction whatever I ask for.
As above - pleasant reception staff, efficient service
Not great , when it was Elms it was a far better experience.
Efficient and professional in all respects.
service wasn't interested at all about the fault when i was booking it, they said it will be checked on booked day not early
Prompt when I came to collect the car and went through everything that had happened.
I was lied to on several occasions.
The rattle noise has not been resolved and have the car booked in again and this time want to take the mechanic for. A test drive to show issues
The experience was better at a previous BMW dealer
Fab experience. Gold star service!!
Karl kept me up to date at every stage..very helpful..everything ran smoothly.
First class service from a very respectable brand something that can be forgotten by other big names
I was most impressed throughout every stage of the purchase experience, from initial enquiry to handover. The visit to collect my new vehicle will remain in my memory forever.
They were very patient and helped me find exactly the car I was looking for. Im very fussy and wont settle for something I dont want. They came up with a deal that was perfect.
As before the whole experience was a pleasure this was totally down to the staff at Barons BMW
Staff could not be more helpful and the whole process from the test drive to collecting the care was seamless
Friendly service, sales person knows us and gives good service