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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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The Platinum New Car Event. 22 – 25 February.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Panel Beater

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MINI Sales Executive

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the Barons Bedford BMW team.

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Nick Crabtree

Head of Business

Daniel Stevens

General Sales Manager
  • Department BMW

Scott Brookes

BMW Retail Sales Manager
  • Department BMW

Bill Pridding

Service Manager
  • Department BMW

Adam Correa

Local Business Development Manager
  • Department BMW

David McAneny

Local Business Development Manager
  • Department BMW

Steve Hughes

BMW Business Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

Paul Snowball

BMW Sales Executive & Motability Specialist
  • Department BMW

Rob Neale

BMW Sales Executive
  • Department BMW

Robert Winfield

BMW Sales Executive
  • Department BMW

Louise Blanchard

BMW Sales Executive
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

William Wyles

BMW Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was completed at short notice and speedily but 10 days later the same problem reappeared

Service

Dealt with efficiently and politely

Service

no issues

Service

Reason as above The service rep confirmed no payment was due when the vehicle was completed then a few hours later a call was received to say a payment was due and a mistake had been made, chased for payment thereafter

Service

The focus of attention is on the customer and customer needs

Service

reason for score is the loan car experience---had to wait 2 weeks to book a loan car as the loan car pool does not meet the demand-- this means a 2 week delay before my car could be examined/repaired by the workshop= not a good experience!!

Service

Service team overcame the revised booking date although the loan car had not been moved

Service

Generally satisfied, but disappointed with how clean the car was returned, washed externally but door not opened and wiped clean,

Service

because I was completely satisfied

Service

Reasons given above.

Service

See answer to 2. All work completed under warranty with no quibbles

Service

A pleasure from start to finish

Service

They did what warrequired within time quoted

Service

Found problem and fixed itin the timescale that you initially indicated

Service

Service part very good

Service

Nathan looked after me

Service

Speedy friendly no hidden extras

Service

Despite advising the team that the car was failing and there was a risk of breakdown there was no appreciation of this or offer to provide a replacement vehicle. I was left to drive a vehicle that had a faulty starter motor!

Service

Not fast track so had to leave car and come back. Web site indicated it was a while you wait service.

Service

Very responsive, and when the wrong part arrived the service team had no hesitation in saying that they would collect the car when the part had come in. They always clean the car, which is a pleasing bonus.

Service

There has been a seamless change from Elms, and indeed having a video of work done on your vehicle is very reassuring. It's a shame there seems to be a huge turnover of staff, rarely seeing the same person twice.

Service

looked after, kept informed

Service

The service advisor I was dealing with ( forgive me I am no good with names ) was very polite and informative

Service

excellent personal attention from service staff

Service

Work all carried out as per schedule but over ran time given.

Service

Easy to book and work carried out quickly

Service

Staff were friendly and efficient. The work perform to a top level.

Service

I have used Barons twice in the last 8 months and they dealt with both the issues I had very efficiently indeed.

Service

No problems

Service

See answer above

Service

I would have given completely satisfied if it wasn’t for the fact that I had to call the garage for an update at around 3pm when I dropped my car off at 9am.

Service

See above summary

Service

emergency work carried out on time and on buget

Service

The service staff are very helpful and knowledgeable.

Service

Prompt efficient analysis alleviated my concerns

Service

Very efficient and courteous staff

Service

Squeezed me ib

Service

MOT handled with ease and no issues.

Service

Work completed quickly with no hassle.

Service

Found out electrical fault and good communication.

Service

Staff were great. Work carried our professionally.

Service

all stages of reaching agreement on spec v price carried out without rancour and in atmosphere of treating the customer with respect and fairness.

Service

Because the video summary said the front suspension components were worn but there was no mention of this in the written report.

Service

Initially I was concerned that Barron’s had taken over Elms Bedford who i have always used for both purchase of, and servicing of my card but the service I received was even better than Elms who themselves were always excellent

Service

All items sorted and I thought the service video was excellent.

Service

I said when I booked the service that I was interested in an M5 or i8. Sales staff didn't ring me, nor was a car lined up for me as requested to test. THEN - when I was there, they just shrugged and said it wasn't book, and the sales team wasn't the

Service

Very organised, professional service in every aspect

Service

See my previous comment....in addition I felt that because my manufacturers warranty was coming to an end the general mood toward me was changing from a “do everything possible” attitude to a “charge for everything” attitude.....was disappointing.

Service

helpful, friendly, efficient

Service

thoroughness of the service.

Service

Arrived 9. 15. No car after 1.30 hours, told it was being washed. OK, but then nothing. Lady came to say car was ready. Paid, walked out. NO car! Went back in to enquire, it was left out the back. Should have been brought round then. No...

Service

Great service without any delays.

Service

NO COMPLAINTS WHATSOEVER

Service

Leak highlighted in rear diff during full service conducted elsewhere. Barron’s Bedford suggested this had been resolved as part of warranty. 2 days later I break down on M1 due to leak in rear diff. Service staff avoided acknowledging their error.

Service

as above. Work was done efficiently etc but there was a nasty taste left

Service

Because I received everything I asked for; nothing was too much trouble

Service

Everything was carried out as required and the car returned cleaned inside and out to a high standard

Service

car ready on time, no dramas and polite staff

Service

Was innuended with extra costs after booking car in for a routine end of warranty check

Service

Difficult to find any negatives as Staff go out of their way to be helpful. Its more like visiting friends than a garage and the constant suppy of coffee and food adds to the experience. Girls are very pretty too and nice with it.

Service

The wrong wheels (actually owned by someone else for their own X6) were fitted. The issue was solved but it doubled the time required. I accepted their refund of the costs, however it raises a question mark over stock management.

Service

Not happy that my wife was given a damaged courtesy car but not shown round the vehicle.. And later when she saw the damage felt really bad and upset

Service

Welcoming, courteous and efficient

Service

I always have great service, efficient, warm & friendly and happy to help. I normally work from their office when I get my car serviced and they always keep you updated and go over and above.

Service

I am satisfied with the service carried out on my vehicle. However, I wasn't overly pleased with the loan car. I drive a 420 automatic and was given a 218 convertible manual. It would be nice to have a car that matches mine or at least an automatic

Service

Picked up on time, delivered back on time and cleaned!

Service

As above, welcomed nicely, given cup of tea, keys taken. Nothing done wrong just the experience is very cold and no warmth.

Service

Always greeted warmly and the staff make every effort to resolve any issues promptly

Service

All my questions answered , great service

Service

similar to the above (booked in easily, rectified mistakes when they happened)

Service

Again very professional.

Service

Everything dealt with efficiently with no problems

Service

I have always been very pleased with my overall experience from the dealer.

Sales

good liason with bmw staff

Sales

Still need to learn some features of my new car

Sales

Even though I’d spent about £30000 on a new car you wouldn’t throw in some rubber mats for £80. A bit tight I thought

Sales

Karl communicated well, changed times to suit me to collect the vehicle early in the morning so I could get to an important meeting.

Sales

Excellent service and nice personal touches , loved the car pick up

Sales

Second car we have bought from Rob Neale. Great customer service and communication throughout.

Sales

We were shown how everything works and nothing was too much trouble

Sales

Very pleased the top class service I received from barons BMW, looking around the showroom all the way to picking my car up.

Sales

Able to pick up the car at a time and date that suited us and handover completed efficiently.

Sales

Thorough introduction to car at delivery, but very little fuel in tank - didn't expect a low fuel warning before I had driven the 16 miles home.

Sales

End to end process was professional and friendly from all the sales and business staff. No hard sell. .

Sales

Competent / professional handover, car presented well and considerable time taken - as much as I wanted - to talk me over it and the various features - even to the point of setting up my phone, M1/M2 buttons set up etc

Sales

Completely satisfied found David and the finance team excellent

Sales

Friendly and attentive staff , made the process very easy

Sales

Great car and staff

Sales

Nice centre, friendly staff, Rob was a great salesman, knew his stuff and if he didn't was very quick to come back with an answer

Sales

Question were answered promptly, communication was just right with regular updates of the vehicles arrival

Sales

No complaints at all, right up to the point of collection where the car was nicely presented in a private garage and all the basics shown before we left. Very nice touch.

Sales

My car was delivered to me by Karl Haxton as I was too poorly to drive to collect it and that was just amazing. He is by far the best salesman I have ever dealt with.

Sales

Great cusomter Service from Karl Haxton at Barons BMW Bedford. Have now bought 3 cares from Karl. His expertise and knowledge of the M cars in particular is second to none.

Sales

stress free simple and easy...well taken care off

Sales

Rob the sales guy was great but the sales area was not very warm and a transistor radio was plugged into the floor and playing. This whole area really could do with an upgrade.

Sales

Extremely happy with the whole experience at Barons BMW Bedford. Daniel Stevens and Karl Haxton were fantastic and made it an enjoyable process.

Sales

The ideal car at a great price.

Sales

As I have already indicated the whole experience was professional,not pushy, helpful, clear answers to questions raised.Basically the experience I have enjoyed over the last 25years has been brilliant.

Sales

the car was ready on time, and the hand over went smoothly

Sales

Everything was handled in a professional way