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As usual, excellent service received from Barons.
The vehicle was checked over for an intermittent rear suspension faultand I was not invoiced for it.
The price I was quoted when booking the service was questioned when I took my car in.
Good customer care
never had any issues and this service was no different
Poor upfront comms with email questions about pricing not being responded to, Dealer not able to identify MOT protect for the vehicle despite it being on the BMW website
Work was extended due to awaiting parts and MOT pricing was much higher than other BMW outlets.
Fast, efficient, high quality service
Great customer service. Friendly approachable staff.
The service staff gave me all of the information I required, and were prompt in their responses to any questions I had. All of the service advisors are a credit to the site.
I was treated well while I was waiting for my car but see above for reasons why Im not completely satisfied. It took three calls to get a price for tyres.
There were problems with scheduling my service but the work was good.
Ive always been looked after well
From collection to delivery all was as expected from BMW.
Fairly though a specific part required was not available on the day I left the car despite being booked in several day previously and it was known the part was required. Meant car had to stay in over the weekend. No replacement available either.
This is the 2nd time I brought the car in to sort out adaptive headlights but they were at a loss to try to fix them. Annoyingly they didnt believe me there is a problem. Why would I waste my time if there wasnt a problem!!??
See previous comments, just a poorly run dealership with no focus on customer service.
They did what they said they were going to do.
good communication all round, everything went nice & smooth as it should
The service from Barons Bedford is normally very good. My only disappointment is the delay procuring the part to repair my vehicle.
Once the car was in service was good
My tyre pressure problem has now been sorted satisfactorily.
all matters dealt with in a very professional and friendly way
See response to question 1.
Wipers changed, screen wash cleaned out and potential damage to the underside checked. Very efficient.
A software update was required but I wast informed until I arrived that it would take 3+ hours. The software update removed most of my settings which was frustrating, as I know they can be saved to a memory stick.
All good and efficient
Had to ring to chase order up and some co fusion as to where the mirror cover was located
Excellent service team, as always.
My only observation is that the service engineer seems to have lowered the front tyre pressures to 30 compared to the recommended 33 on the door panel plate. Within a few days the tyre pressure monitoring system was telling me that the ..See next box
Please see the comments above. If someone cares to actually call me back, I will explain the issues in full.
Not particularly friendly. Very upset about being lied to with regard to repatriation of the car. But the job got done.
I brought my car in to be repaired after an accident, I asked for a quote for two front tyres and for my windscreen washer to be unblocked. Nothing happened until the accident repairs were completed. This meant me having to wait longer for my car.
I had to return the car to fix a fault. Which they did. It is irritating to have settings changed eg Bluetooth when the car is returned. Re configuration should be offered when collecting the car.
Not a great start - after my car was delivered by transporter, I was met with 'You can't leave it there' rather than 'Good morning, how can we help you today?' or somesuch which might have been a little more welcoming.
Courteous staff, very short wait, problem resolved
Resolved issue and provided courtesy car
Took far too long to get parts
As in all car showrooms, sales, service always make you feel in the way.
Totally hassle free. Everything done as it should be - fast, efficient, friendly, accurate.
Prompt service car, car was cleaned and the work was completely whilst I waited.
Barons Bedford have always given good customer service.
Booking the vehicle in with the Service Department was quick and hassle free. I always take advantage of the "collection" service offered and every time the drivers have been prompt and courteous.
My only problem is with getting contact with service staff on a telephone call. I may not answer the call back, and the issue can repeat next day!
M O T failed for washer not working, filled and tested the day prior it was ok.Not to pleased at the charge of over £100 to rectify.I worked in management at the Cowley plant before retirement.
Only part of the problems were fixed
I felt my job was an inconvenience to the team at Bedford.
Liked the video of the car during service, drinks available were good
I was late getting my car back, late phone call due to telephone system issue, performed work before (Discs and Pads) asking the question on charges
Only reason I was not completely satisfied is that work on the new BMW showroom means that BMW and Mini are sharing Mini space at the moment which means everything is cramped.
It was completed in time frame specified
Good communication, no issues
booking a bit difficult
service reception staff were very efficient on the day of service
The service was completed in the stated time and was given a video highlighting the condition of the tyres and brakes.All the staff that i came in contact with were helpful and polite.
The team at Barons did what they promised to do but there was an issue with the price charged which was resolved immediately but it seemed they were just trying to get more money.
Good and efficient service at the dealership including a requested call back
I ordered a replacement key at over £200 which was issued to me when I picked up the car from its recent warranty service. The first time I went to use it I found out that it had not been programmed for the car so was useless.
Problem seems to have been fixed now. Was given progress updates whilst car was off road.
date and time were fixed and met. The work was completed within the estimated time. I wanted it done as quickly as possible and therefore I agreed to forgo the cleaning of the car afterwards. There were no problems.
4400 330D AND 530D ESTATE SERVICE VERY POOR
the staff were very pleasant and very helpful
First service for my car
MoT done on time but valeting not done well
always collect car early morning though suspect it's often left until the afternoon to be looked at as often they have to keep it a extra day especially if there is a problem or it requires parts
Abraham Benjamin refreshed my memory about the Motability process. He talked me through the specs of the replacement car that would suit my needs best.
Predominately down to Abraham Benjamin. I fancied a change from BMW for my new car and Abraham convinced me otherwise. It was not an easy sale, mainly conducted over email and Abraham never gave up!
Was kept up to date with the delivery date etc, and true to form it arrived on the day
Niall was polite, friendly and helpful. I've asked him to contact me in 12-18 months time for the next car.
Was kept up to date with how production and delevery was going with videos
Things were organised and explained well particularly the product genius when I collected the car.