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I've been updated through every stage of the process.
From 1st day onward rear demister takes long time to de-mist compared to other cars (30 min). This was flagged up a few times, we were told that the reason might be the battery being used by other features. This is not satisfactory.
Service okay, but cleaning of the car did not include the boot! Also unable to help me remove suntan stain from leather armrest. Told it was not possible!!
See above regarding service durations. Car can back noting next service due in 2300 miles. After finally getting information from dealer this was explained as being 2300 'breaking miles', this should have been made clear within the service documents.
They found me a car to Take home when mine wasn't ready
See above. This was the first time the car had been in to Barons and was not given a health check.
There was a nail in the tyre the was spotted in the health check but not reported to me. Found out later by watching the video
Friendly and courteous staff from the people at the Service Dept to the collection / delivery driver
Efficient and on time, but it was only a brake fluid change.
MOT and end-of-warranty check were efficiently carried out, taking the time quoted, and I was advised immediately the car was ready for collection
They didn't undertake a repair that I expected them to
as well as a service, the car had a fault with the petrol cap, the car was kept in for a total of 3 days. the first visit to a petrol station after the fault was allegedly rectified, i could again not open the petrol cap.
Friendly and accommodating
Car went I for a routine service oil filter oil and pollen filter replacement plus to look at a long standing rattle in the exhaust. Took them four and a half days and rattle still present. Courtesy car was 2 door 420 convertible not good.
Good efficient service
Sat Nav software gremlin that I believe BMW are aware of and should be covered by recall but it seems most if not all manafacturs practice passing the buck to their customers this way.
The only problem was the Call Centre booking my car in were unawatre of how long the update would take so didn't allocate me a loan car. However, the onsite staff found me a new Mini Cooper to use.
As above, perfect apart from having to wait two weeks.
Two wasted journey's and travel to Bedford. I am however completely satisfied with the response to remove and provide a full refund.
ALL WORK CARRIED OUT AND DESPITE
Job completed well within the time given.
As soon as i got home I had to pump up my tyre and go back out to reset the run flat moniter.
Really quick the process to book an appointment and to do the service. I am not able to compare the prices but I think that it was fair. Customer assistant very helpful.
This time round : Late finish. Little interest in helping me. Made to wait when collecting the car while lots of people were free to assist. Then found out the servicing plan I purchased is a con, having been conned on the pre warranty expiry check.
As it says - completely satisfied
No car or lift into Bedford available had to have an Enterprise car but this worked well
Pretty functional experience. Charged me a fortune to top up Ad Blue - hardly labour intensive
The issue remains unresolved. I had taken it to Barons, Bedford because of previously good experience(s). However, in this instance, it wasn't altogether satisfactory.
The car was picked up and returned ok and the service carried out. However the car was not cleaned at all which I understood was part of the service offered.
No issue- efficient
the service department have always delivered a high standard of service.
As stated above I believe it spoils the experience of having your car serviced at Barons. I have been a customer of this site for some twenty six years and purchased 11 vehicles in that time.
My car has been serviced but in doing so all my radio presets were lost and i have lost applecar play which i cannot seem to find and install so i am upset
A flawless booking in and collection service. Staff are very friendly and helpful.
Very easy - great staff
The main BMW area was being refurbished so the waiting area was in the MINI showroom which was a bit cramped but I understand the BMW area is open again.
As usual, excellent service received from Barons.
Poor upfront comms with email questions about pricing not being responded to, Dealer not able to identify MOT protect for the vehicle despite it being on the BMW website
Good customer care
The price I was quoted when booking the service was questioned when I took my car in.
As I said above Karl went through everything very thoroughly and new his stuff
From our first initial contact at the showroom to the courtesy email to see how I'm getting on with my new car everything has been second to none
Really difficult to get through to anyone by phone
Don't answer the phone or call back.
Niall and the team where very helpful
Every question we had was answered by Karl, he couldn't do enough for us he is a credit to Barons.
Abraham Benjamin refreshed my memory about the Motability process. He talked me through the specs of the replacement car that would suit my needs best.