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I called in to have my tyres checked, and the car ws returned to me complete with a car-wash. Delighted!
Yes was good services!!
For the reasons I have just given and also, because of their thoroughness, I was re-assured that no suspension/steering link damage had occurred to my car.
The video of the checks on my vehicle was fantastic. Never seen this before and really added to the overall experience.
work was done as expected.
everything handled with ease, collected / dropped off etc...
Ditto question 1.
Every time I go the service is good and they make sure I am satisfied with the service
Failed to re set the vehicle computer which now reminds me I require a service.
I had no problems with booking, full information with regards to what service package and what it covers. Great communication when works completed and very hospitable customer service.
The staff relationship is excellent
The car valet I paid for was poorly done. The carpets were left far too wet and it took several days for them to dry out. including the ones that could be removed. The engine bay was clean but oily ( but maybe this is how it was meant to be left )
Done everything i asked for
Service receptionist was very professional and helpful.
From the moment you open the front door you know that you are in for a quality experience.
Having to wait 25 minutes to pick the car up from the service desk after I agreed a pick up time, not good. The valeting was really poor. Interior dusty, mats not cleaned well and outside had many dry water marks. Poor BMW, really poor.
Because I feel I've been ripped off.
Completed on time and as planned
Since the takeover from Elms the Barons service has been poorFrom the all departments except serviceProviding wrong information to not calling back with constantly changing people
Kept informed of progress
The Barons service is a distinct improvement on Elms. They were proactive and helpful inexplaining the details of the service.
Feedback from the service department was helpful
Reasons given above.
Would have given 5 stars but would have liked to have seen the worn discs that were replaced and have an explanation as to why the brake pad wear wasn't alerting me before the discs suffered the excessive wear needing replacing
car washes for £10 do better job with cleaning than service after purchasing all those cleaning/valeting packages with car from dealer
Efficient courteous service and prompt repair although had to wait for parts each time for over a week
On time and fully notified
The service team are courteous, knowledgeable and exercise a high degree of common sense and pragmatism. My car's warranty fault was diagnosed and dealt with appropriately, without delay or argument.
Completed quickly and efficiently
Very friendly informative customer service team.
Very friendly knowledgable staff
Polite and done to time.
See answer to question 1.
See above. Also I asked for someone from service to call me on two occasions to give me a progress report as to when I could collect the car. My calls were not returned.
2 occasions I dropped my vehicle off at 8:30 & informed by the BMW advisor the car would be ready by 5pm Both times I received a call around 4pm to be told my car would not be ready. On the last occasion this was inconvenient as I had no courtesy car
Staff were great, but it was a shame you didn't have the tyres I needed in stock
The service and personal attention was as I would expect. The repair was completed on time and I was supplied with a courtesy car whilst mine was with the dealer.
Great quick service. Video was a nice touch. Wopuld have been nice to be able to get a courtesy car for the duration, but this is partly my fault for not arranging the service early enough
Great support service and communication
Punctual & polite
Car was serviced on time, detailed video sent to me by the mechanic and the car was returned to me in a clean sate.
Everything was attended to promptly and efficiently.
Everything was arranged at my convenience, right from the appointment to the completion of the service.
Very kind and helpful staff, who did their best to answer my questions with the availability and pricing of hybrid 5-series. Also, I could test the communication system of a 5-series touring, being on display in the showroom.
Because everything was done as requested and how I wanted it.
Vehicle booked and agreed was my given, consultant not willing to help. Checks requested not completed. No feedback provided after
Fault fixed and very happy.
Again, the same as above
See above !
Everything that was promised was reached in a reasonable time. I also thought it was an excellent idea to send me a video of the underside of my car, a place I am very unlikely to view personally!
The car is excellent and the service I have received to date has been very good. On this occasion it dropped a little. At £69 for a check service, which seems expensive as BMW cars are well equipped to report their own faults, I would have expected t
Despite having no appointment the team dealt with my puncture problem straight away and I was reunited with my car by the end of the day with a new tyre and a cleaned car.
Very expensive for the service
Customer service help desk difficult to contact, not proactive with communication. Price of tyre charged extortionate - I know bmw will charge more but £100 more than price from black circle is rip off. Fitted at that price without my consent
Servicing completed but also paid £99 for investigation on two faults. Quote was very over priced especially considering I'd already spent £99. Plus a second opinion on the work required did it for a fraction of the price. Felt ripped off by Bmw.
From records the service reception person stated twice that my car required an MOT incorrect not due until September get your records straight.See above
Same as above
Always happy with the service team, top service from a top team as always. Big shout out for Rob and Bill!
Same as above, excellent service
Very slow to replace tyre, kept having to chase them up
Not sure what was don to remove erroneous 'Drivetrain' display message
Prompt, efficient and friendly service. Car returned clean and with tyre walls shiny black.
My car was ready on the agreed date for collection. Also a very thorough handover was given even though my previous car was also a BMW
The vehicle had some slight damage to it prior to collection, but again Louise looked after me superbly.
Everything was on time and in good order. The only downside was a slight blip in communications while a sales person was on leave and no one picking up there emails.
Made special as Louise knew my new car was a retirement present to myself
Professional and friendly from start to finish.
The handover process was perfect.
Kept up to date regularly with delivery date
Purchase and delivery were handled without issues. I was kept up to date at every step.
Sales executive made the experience of buying a new car easy and demonstrated a good knowledge of the product and process.
Excellent service throughout the process.
Sales team bent over backwards. I had done some in-depth background research before I arrived at the showroom - they answered all remaining questions, and then some.
Everything excellent with a small caveat. Tyres were overinflated on delivery
Excellent communication through process