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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

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MINI Sales Executive

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Panel Beater

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the Barons Bedford BMW team.

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Daniel Stevens

General Sales Manager
  • Years in the company
  • Department BMW

Bill Pridding

Service Manager
  • Years in the company
  • Department BMW

Edward Vassallo-Grant

Business Manager
  • Years in the company
  • Department BMW

Adam Correa

Local Business Development Manager
  • Years in the company
  • Department BMW

David McAneny

Local Business Development Manager
  • Years in the company
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Years in the company
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Years in the company
  • Department BMW

Simon Richardson

BMW Sales Executive
  • Years in the company
  • Department BMW

Paul Snowball

BMW Sales Executive & Motability Specialist
  • Years in the company
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I called in to have my tyres checked, and the car ws returned to me complete with a car-wash. Delighted!

Service

Yes was good services!!

Service

For the reasons I have just given and also, because of their thoroughness, I was re-assured that no suspension/steering link damage had occurred to my car.

Service

The video of the checks on my vehicle was fantastic. Never seen this before and really added to the overall experience.

Service

work was done as expected.

Service

everything handled with ease, collected / dropped off etc...

Service

Ditto question 1.

Service

Every time I go the service is good and they make sure I am satisfied with the service

Service

Failed to re set the vehicle computer which now reminds me I require a service.

Service

I had no problems with booking, full information with regards to what service package and what it covers. Great communication when works completed and very hospitable customer service.

Service

See above

Service

The staff relationship is excellent

Service

The car valet I paid for was poorly done. The carpets were left far too wet and it took several days for them to dry out. including the ones that could be removed. The engine bay was clean but oily ( but maybe this is how it was meant to be left )

Service

Overall competence

Service

See above

Service

Done everything i asked for

Service

Service receptionist was very professional and helpful.

Service

As above

Service

From the moment you open the front door you know that you are in for a quality experience.

Service

See above.

Service

Having to wait 25 minutes to pick the car up from the service desk after I agreed a pick up time, not good. The valeting was really poor. Interior dusty, mats not cleaned well and outside had many dry water marks. Poor BMW, really poor.

Service

Very efficient

Service

Because I feel I've been ripped off.

Service

Completed on time and as planned

Service

Since the takeover from Elms the Barons service has been poorFrom the all departments except serviceProviding wrong information to not calling back with constantly changing people

Service

Kept informed of progress

Service

The Barons service is a distinct improvement on Elms. They were proactive and helpful inexplaining the details of the service.

Service

Feedback from the service department was helpful

Service

Reasons given above.

Service

As above

Service

Would have given 5 stars but would have liked to have seen the worn discs that were replaced and have an explanation as to why the brake pad wear wasn't alerting me before the discs suffered the excessive wear needing replacing

Service

car washes for £10 do better job with cleaning than service after purchasing all those cleaning/valeting packages with car from dealer

Service

Efficient courteous service and prompt repair although had to wait for parts each time for over a week

Service

On time and fully notified

Service

The service team are courteous, knowledgeable and exercise a high degree of common sense and pragmatism. My car's warranty fault was diagnosed and dealt with appropriately, without delay or argument.

Service

Completed quickly and efficiently

Service

Very friendly informative customer service team.

Service

Very friendly knowledgable staff

Service

Polite and done to time.

Service

See answer to question 1.

Service

See above. Also I asked for someone from service to call me on two occasions to give me a progress report as to when I could collect the car. My calls were not returned.

Service

See above

Service

2 occasions I dropped my vehicle off at 8:30 & informed by the BMW advisor the car would be ready by 5pm Both times I received a call around 4pm to be told my car would not be ready. On the last occasion this was inconvenient as I had no courtesy car

Service

Staff were great, but it was a shame you didn't have the tyres I needed in stock

Service

The service and personal attention was as I would expect. The repair was completed on time and I was supplied with a courtesy car whilst mine was with the dealer.

Service

Great quick service. Video was a nice touch. Wopuld have been nice to be able to get a courtesy car for the duration, but this is partly my fault for not arranging the service early enough

Service

Great support service and communication

Service

Punctual & polite

Service

Car was serviced on time, detailed video sent to me by the mechanic and the car was returned to me in a clean sate.

Service

Everything was attended to promptly and efficiently.

Service

Everything was arranged at my convenience, right from the appointment to the completion of the service.

Service

Very kind and helpful staff, who did their best to answer my questions with the availability and pricing of hybrid 5-series. Also, I could test the communication system of a 5-series touring, being on display in the showroom.

Service

Because everything was done as requested and how I wanted it.

Service

Vehicle booked and agreed was my given, consultant not willing to help. Checks requested not completed. No feedback provided after

Service

Fault fixed and very happy.

Service

Again, the same as above

Service

See above !

Service

Everything that was promised was reached in a reasonable time. I also thought it was an excellent idea to send me a video of the underside of my car, a place I am very unlikely to view personally!

Service

The car is excellent and the service I have received to date has been very good. On this occasion it dropped a little. At £69 for a check service, which seems expensive as BMW cars are well equipped to report their own faults, I would have expected t

Service

Despite having no appointment the team dealt with my puncture problem straight away and I was reunited with my car by the end of the day with a new tyre and a cleaned car.

Service

See above

Service

Very expensive for the service

Service

Customer service help desk difficult to contact, not proactive with communication. Price of tyre charged extortionate - I know bmw will charge more but £100 more than price from black circle is rip off. Fitted at that price without my consent

Service

Servicing completed but also paid £99 for investigation on two faults. Quote was very over priced especially considering I'd already spent £99. Plus a second opinion on the work required did it for a fraction of the price. Felt ripped off by Bmw.

Service

From records the service reception person stated twice that my car required an MOT incorrect not due until September get your records straight.See above

Service

Same as above

Service

Always happy with the service team, top service from a top team as always. Big shout out for Rob and Bill!

Service

Same as above, excellent service

Service

Completely satisfied

Service

Very slow to replace tyre, kept having to chase them up

Service

Not sure what was don to remove erroneous 'Drivetrain' display message

Service

Prompt, efficient and friendly service. Car returned clean and with tyre walls shiny black.

Service

My car was ready on the agreed date for collection. Also a very thorough handover was given even though my previous car was also a BMW

Sales

The vehicle had some slight damage to it prior to collection, but again Louise looked after me superbly.

Sales

Everything was on time and in good order. The only downside was a slight blip in communications while a sales person was on leave and no one picking up there emails.

Sales

Made special as Louise knew my new car was a retirement present to myself

Sales

Professional and friendly from start to finish.

Sales

The handover process was perfect.

Sales

Kept up to date regularly with delivery date

Sales

Purchase and delivery were handled without issues. I was kept up to date at every step.

Sales

Sales executive made the experience of buying a new car easy and demonstrated a good knowledge of the product and process.

Sales

Excellent service throughout the process.

Sales

Sales team bent over backwards. I had done some in-depth background research before I arrived at the showroom - they answered all remaining questions, and then some.

Sales

Everything excellent with a small caveat. Tyres were overinflated on delivery

Sales

Excellent communication through process