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Only part of the problems were fixed
M O T failed for washer not working, filled and tested the day prior it was ok.Not to pleased at the charge of over £100 to rectify.I worked in management at the Cowley plant before retirement.
Liked the video of the car during service, drinks available were good
I was late getting my car back, late phone call due to telephone system issue, performed work before (Discs and Pads) asking the question on charges
I felt my job was an inconvenience to the team at Bedford.
Again a good service but on the expensive time
It was completed in time frame specified
Only reason I was not completely satisfied is that work on the new BMW showroom means that BMW and Mini are sharing Mini space at the moment which means everything is cramped.
Good communication, no issues
booking a bit difficult
Very good but waiting area at present is less comfortable while the upgrade works are going on
service reception staff were very efficient on the day of service
Was given a mini to drive but found it uncomfortable
poor customer service when it came to collecting my car.
The service was completed in the stated time and was given a video highlighting the condition of the tyres and brakes.All the staff that i came in contact with were helpful and polite.
Working well with their alterations
Good and efficient service at the dealership including a requested call back
The team at Barons did what they promised to do but there was an issue with the price charged which was resolved immediately but it seemed they were just trying to get more money.
date and time were fixed and met. The work was completed within the estimated time. I wanted it done as quickly as possible and therefore I agreed to forgo the cleaning of the car afterwards. There were no problems.
Problem seems to have been fixed now. Was given progress updates whilst car was off road.
I ordered a replacement key at over £200 which was issued to me when I picked up the car from its recent warranty service. The first time I went to use it I found out that it had not been programmed for the car so was useless.
4400 330D AND 530D ESTATE SERVICE VERY POOR
the staff were very pleasant and very helpful
MoT done on time but valeting not done well
First service for my car
always collect car early morning though suspect it's often left until the afternoon to be looked at as often they have to keep it a extra day especially if there is a problem or it requires parts
I general I am kept informed of what is going on during the service, and the service is delivered at the estimated time.
Quick to book appointment and overall good service
As above plus good explanation of work undertaken and why
Dropped one star due to lead time to obtain a maintenance slot to deal with loss of power due to a faulty exhaust valve. This was a warranty intervention.Good communications whilst whilst car was was in the workshop with frequent updates from team.
Everything done in a very professional way
Cannot fault all services offered
rather dry uninterested service desk, but did fit me in at short notice.
Technician forgot to stamp service book
As the answer given above. Had a video sent of my car whilst / during the service. Never had that from any garage before.
Easy to deal with, our hire car was of a good standard. Service explained well via a video, with a very honest report on my tyre condition.
I was very satisfied.
The service was carried out in under 2 hours & a video sent to me before I had left the dealership. 1 minor issue was that, once viewed, the video mentioned that the front tyres had worn on the outer edges, but didn't suggest a reason why.
The services have always been efficient and pain free.
They never have loan cars available for the last 4 times I have been. Meaning I have to get a enterprise vehicle which is not ideal. Will be going to another garage in the future.
The reason for my service visit was to rectify an issue that is an ongoing problem with my vehicle that was raised in early May 2018. The rear braking system appears to be faulty, after this (the second attempt) visit, the fault is still present.
Friendly & helpful at all times.
Pleasant and helpful staff.
Good service but not kept fully informed of progress with back order part.
Done what needed doing.
Very well organised
Really good service. Just forgot to reset the vehicle inspection date
Collect and deliver service is very convenient and work was carried out on time and at a reasonable price.
My only gripe is that the courtesy card always seem to be mini, Id much rather a BMW and its useful using a courtesy car as an extended test drive to assess next car to buy
Because they were very helpful and tried to resolve a problem which could not be resolved.
Very satisfied with the click and collect service but electronics played up afterwards (seat belt apparently not on, head beam light not properly adjusted - all things which weren't an issue before). Since then, these warnings have vanished again.
I asked for a rattle under my bonnet to be investigate but it is still there. My bumper is damaged and I asked for a quote to repair it, 2 weeks on and I havent received my quote. Car was washed after the service but left with water marks all over.
The team at Barons will always do what they can to ensure everything is completed to your satisfaction, they will always accommodate you and ensure that your vehicle is returned in immaculate condition, one of the best BMW dealerships I have dealt ei
Easy to book online, turned up and waiting room available with refreshments so I could work whilst the car was being serviced.
However, £117 + VAT for the engine oil is ridiculously expensive!
The work completed within advised timescales and a loan car was provided.
Friendly welcoming staff.
Rear camera still doesnt work even after a new control unit was fitted, the vehicle is in for its second visit tomorrow (19 sep) hope this is successful
I dropped off my vehicle and was given a lift home as agreed. The vehicle was ready for collection at the stated time, cleaned inside & out - thank you!
Strait forward and little hassle
Everything promised was done
Always happy to help with any questions I have
Courteous staff, great courtesy car
Work done efficiently and promptly, again no reason to not give maximum rating
Not really sure the front break discs needed replacing at this service
Major service carried out promptly and efficiently
Very friendly, efficient reception staff, able to provide satifying answers to my queries. I asked for a while-you-wait brake service which was completed within an acceptable time. I like the system of reading the car key to determine work needed.
Only use same garage for service in the past and now happy to continue with Barons
I did not book an appointment, my fuse had gone and the Bedford branch sorted it with in 20 mins
The Sales staff negotiated on price and we were able to agree a deal that was mutually acceptable to all parties.
Very friendly and professional service. Email containing report was great. Video of inspection was an excellent bonus.
I was invited to have my car inspected prior to the 3 year warranty expiring. I was dealt with quickly and efficiently, a loan car was provided. When the inspection was completed I returned to collect my car and to find it had been thoroughly cleaned
Job done no fuss
Car Satnav not updated, but not too important though the reversing on dashboard still does not work?
Nice environment, everyone knows what they're doing. Swift.
My initial call went to a call centre not the local dealer and was very slow and unsatisfactory. I decided go in person to Elms in Bedford after which service was excellent.
They provide a no hassle, quick and easy to follow service.
Great people. Great service.
To be completely satisfied would be one or two more things for my daughter to do whilst we waited (the terminals were not working which would otherwise have helped). Otherwise was very pleasant.
Great & personable service from the staff on the service desk
Never had a problem with servicing at Bedford and always completed to schedule and kept updated
My experience was as I would expect from a 'premium' marque. Nothing more nothing less. However, I was slightly disappointed at having to pay for an issue with the handbrake when the car is still under warranty.
-person who booked me in was a little abrupt on the day-car had Low tyre pressures alert (came up the day before) , this was reset but pressures not adjusted at all. -poor cleaning inside, boot and footwell under floor under mats not hoovered.
I like the email with the video clip showing what the engineer has done to the car.
Barons have always provided me with excellent service. Highly recommended.
Efficient and reliable
Was kept up to date with how production and delevery was going with videos
Things were organised and explained well particularly the product genius when I collected the car.
Karl Haxton made the process very easy and pleasant
I have great rapport with Andy Brown who has looked after my needs with bmw over last 14 years
Very polite, very Knowledgable made my purchase very easy.
We got it the day arranged and it was immaculate.
Josh was great. Didnt get to see car and unaware of full spec until day of collection. Slight mishap with BMW insurance, not provided in end. Not much fuel in tank. Also watched others receive flowers/gifts etc, still awaiting ours.
All good apart from hiccup with BMW complimentary insurance. Also not much fuel in car, seems strange for such an excellent company.
As always a professional and personal service from BMW Bedford