Loading...

ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Nick Crabtree

Head of Business

Daniel Stevens

General Sales Manager
  • Department BMW

Scott Brookes

BMW Retail Sales Manager
  • Department BMW

Bill Pridding

Service Manager
  • Department BMW

Adam Correa

Local Business Development Manager
  • Department BMW

David McAneny

Local Business Development Manager
  • Department BMW

Steve Hughes

BMW Business Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Josh Holliday

BMW Sales Executive
  • Department BMW

Dan Arneaud

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only part of the problems were fixed

Service

M O T failed for washer not working, filled and tested the day prior it was ok.Not to pleased at the charge of over £100 to rectify.I worked in management at the Cowley plant before retirement.

Service

Liked the video of the car during service, drinks available were good

Service

I was late getting my car back, late phone call due to telephone system issue, performed work before (Discs and Pads) asking the question on charges

Service

I felt my job was an inconvenience to the team at Bedford.

Service

Again a good service but on the expensive time

Service

It was completed in time frame specified

Service

Only reason I was not completely satisfied is that work on the new BMW showroom means that BMW and Mini are sharing Mini space at the moment which means everything is cramped.

Service

Good communication, no issues

Service

booking a bit difficult

Service

Very good but waiting area at present is less comfortable while the upgrade works are going on

Service

service reception staff were very efficient on the day of service

Service

Was given a mini to drive but found it uncomfortable

Service

poor customer service when it came to collecting my car.

Service

The service was completed in the stated time and was given a video highlighting the condition of the tyres and brakes.All the staff that i came in contact with were helpful and polite.

Service

Working well with their alterations

Service

Good and efficient service at the dealership including a requested call back

Service

The team at Barons did what they promised to do but there was an issue with the price charged which was resolved immediately but it seemed they were just trying to get more money.

Service

date and time were fixed and met. The work was completed within the estimated time. I wanted it done as quickly as possible and therefore I agreed to forgo the cleaning of the car afterwards. There were no problems.

Service

Problem seems to have been fixed now. Was given progress updates whilst car was off road.

Service

I ordered a replacement key at over £200 which was issued to me when I picked up the car from its recent warranty service. The first time I went to use it I found out that it had not been programmed for the car so was useless.

Service

4400 330D AND 530D ESTATE SERVICE VERY POOR

Service

the staff were very pleasant and very helpful

Service

MoT done on time but valeting not done well

Service

First service for my car

Service

always collect car early morning though suspect it's often left until the afternoon to be looked at as often they have to keep it a extra day especially if there is a problem or it requires parts

Service

I general I am kept informed of what is going on during the service, and the service is delivered at the estimated time.

Service

Quick to book appointment and overall good service

Service

As above plus good explanation of work undertaken and why

Service

Dropped one star due to lead time to obtain a maintenance slot to deal with loss of power due to a faulty exhaust valve. This was a warranty intervention.Good communications whilst whilst car was was in the workshop with frequent updates from team.

Service

Everything done in a very professional way

Service

Cannot fault all services offered

Service

rather dry uninterested service desk, but did fit me in at short notice.

Service

Technician forgot to stamp service book

Service

As the answer given above. Had a video sent of my car whilst / during the service. Never had that from any garage before.

Service

Easy to deal with, our hire car was of a good standard. Service explained well via a video, with a very honest report on my tyre condition.

Service

I was very satisfied.

Service

The service was carried out in under 2 hours & a video sent to me before I had left the dealership. 1 minor issue was that, once viewed, the video mentioned that the front tyres had worn on the outer edges, but didn't suggest a reason why.

Service

The services have always been efficient and pain free.

Service

They never have loan cars available for the last 4 times I have been. Meaning I have to get a enterprise vehicle which is not ideal. Will be going to another garage in the future.

Service

The reason for my service visit was to rectify an issue that is an ongoing problem with my vehicle that was raised in early May 2018. The rear braking system appears to be faulty, after this (the second attempt) visit, the fault is still present.

Service

Friendly & helpful at all times.

Service

Pleasant and helpful staff.

Service

Good service but not kept fully informed of progress with back order part.

Service

Done what needed doing.

Service

Very well organised

Service

Really good service. Just forgot to reset the vehicle inspection date

Service

Collect and deliver service is very convenient and work was carried out on time and at a reasonable price.

Service

My only gripe is that the courtesy card always seem to be mini, I’d much rather a BMW and it’s useful using a courtesy car as an extended test drive to assess next car to buy

Service

Because they were very helpful and tried to resolve a problem which could not be resolved.

Service

Prompt action

Service

Very satisfied with the click and collect service but electronics played up afterwards (seat belt apparently not on, head beam light not properly adjusted - all things which weren't an issue before). Since then, these warnings have vanished again.

Service

I asked for a rattle under my bonnet to be investigate but it is still there. My bumper is damaged and I asked for a quote to repair it, 2 weeks on and I haven’t received my quote. Car was washed after the service but left with water marks all over.

Service

The team at Barons will always do what they can to ensure everything is completed to your satisfaction, they will always accommodate you and ensure that your vehicle is returned in immaculate condition, one of the best BMW dealerships I have dealt ei

Service

Easy to book online, turned up and waiting room available with refreshments so I could work whilst the car was being serviced.

Service

However, £117 + VAT for the engine oil is ridiculously expensive!

Service

The work completed within advised timescales and a loan car was provided.

Service

Friendly welcoming staff.

Service

Rear camera still doesn’t work even after a new control unit was fitted, the vehicle is in for its second visit tomorrow (19 sep) hope this is successful

Service

I dropped off my vehicle and was given a lift home as agreed. The vehicle was ready for collection at the stated time, cleaned inside & out - thank you!

Service

Strait forward and little hassle

Service

Everything promised was done

Service

Always happy to help with any questions I have

Service

Courteous staff, great courtesy car

Service

Work done efficiently and promptly, again no reason to not give maximum rating

Service

Not really sure the front break discs needed replacing at this service

Service

Major service carried out promptly and efficiently

Service

Very friendly, efficient reception staff, able to provide satifying answers to my queries. I asked for a while-you-wait brake service which was completed within an acceptable time. I like the system of reading the car key to determine work needed.

Service

Only use same garage for service in the past and now happy to continue with Barons

Service

I did not book an appointment, my fuse had gone and the Bedford branch sorted it with in 20 mins

Service

The Sales staff negotiated on price and we were able to agree a deal that was mutually acceptable to all parties.

Service

Very friendly and professional service. Email containing report was great. Video of inspection was an excellent bonus.

Service

I was invited to have my car inspected prior to the 3 year warranty expiring. I was dealt with quickly and efficiently, a loan car was provided. When the inspection was completed I returned to collect my car and to find it had been thoroughly cleaned

Service

Excellent service

Service

Job done no fuss

Service

Car Satnav not updated, but not too important though the reversing on dashboard still does not work?

Service

Nice environment, everyone knows what they're doing. Swift.

Service

My initial call went to a call centre not the local dealer and was very slow and unsatisfactory. I decided go in person to Elms in Bedford after which service was excellent.

Service

They provide a no hassle, quick and easy to follow service.

Service

Great people. Great service.

Service

To be completely satisfied would be one or two more things for my daughter to do whilst we waited (the terminals were not working which would otherwise have helped). Otherwise was very pleasant.

Service

Great & personable service from the staff on the service desk

Service

Never had a problem with servicing at Bedford and always completed to schedule and kept updated

Service

My experience was as I would expect from a 'premium' marque. Nothing more nothing less. However, I was slightly disappointed at having to pay for an issue with the handbrake when the car is still under warranty.

Service

-person who booked me in was a little abrupt on the day-car had Low tyre pressures alert (came up the day before) , this was reset but pressures not adjusted at all. -poor cleaning inside, boot and footwell under floor under mats not hoovered.

Service

I like the email with the video clip showing what the engineer has done to the car.

Service

Barons have always provided me with excellent service. Highly recommended.

Service

Efficient and reliable

Service

Was kept up to date with how production and delevery was going with videos

Sales

Things were organised and explained well particularly the product genius when I collected the car.

Sales

Karl Haxton made the process very easy and pleasant

Sales

I have great rapport with Andy Brown who has looked after my needs with bmw over last 14 years

Sales

smooth transaction

Sales

Very polite, very Knowledgable made my purchase very easy.

Sales

We got it the day arranged and it was immaculate.

Sales

Josh was great. Didn’t get to see car and unaware of full spec until day of collection. Slight mishap with BMW insurance, not provided in end. Not much fuel in tank. Also watched others receive flowers/gifts etc, still awaiting ours.

Sales

All good apart from hiccup with BMW complimentary insurance. Also not much fuel in car, seems strange for such an excellent company.

Sales

As always a professional and personal service from BMW Bedford