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Kept informed, efficiently handled. Like the follow up email.
Much better than previous visits when the business was owned by Elms when the customer service was poor. But there is still an attitude problem with staff who are very surly and above themselves.
Service carried out effectively and lift home mitigated longer than expected waiting time.
Much better customer service then Milton Keynes. Professional staff and no hassles.
I had no problem with service but my car was damaged
Great service as always, warm welcome & treated well
Accommodating to suit my needs, professional and helpful staff
Happy with the exception that a courtesy car was not available for the day.
Barons got confused between successive cars that I've owned. As I have a personalised No Plate, it moves from car to car, and although all cars are bought through the BMW Dealership network, records seem not to be up to date. Why not use the VIN?
Service was fab
Information supplied by Barrons and car returned on time
Met my high expectations of BMW.
Straight forward open and honest pricing
Service receptionist not as friendly or personable as in the past.
When I purchased the car the satnav was out of date and was told that I could bring it in as many times as I liked, to have it undated. The 1st time no trouble but the last time 2nd was told to do it myself. It was eventually done by you, as agreeme
Never had an issue previously and this experience was the same great service.
ive made 2 online enquiries about a 48 hour test drive on 2 brand new cars on separate occasions and not once has this been followed up. I guess you don't need my money after all?
All the staff are friendly and helpful
See above. Curtesy car was excellent.
Again poor communications. Service dept didn't respond to receptionists messages assuming they were past on
Nothing to fault
Wait time to long. When my car breaks down I need it fixing urgent and not only could it not be fixed but it couldn't even be diagnosed for months
I have a motability car and the service and treatment was very good and friendly
Did. What they said they would do and when they would do it
The last two times I have taken my car in for a standard service its been nothing but a nightmare. My car has been in for multiple days due to no fault with the car or fault of my own and the communication has been appalling - leading to me being wit
Communication with update and curtousy car was non existent I had to keep ringing in for update.
Apart from Ash they are absolutely incompetent, twice I have had charges added with no prior notice or agreement.
My experience on Tuesday was one of the better customer experiences I've had so far but having booked a courtesy car it was quite obvious that there wasn't one for me and it took about 20 minutes to organise one!!! Luckily I was not in a rush.
The service was explained via an email video and you know who worked on your car.
Aside from not being completely honest with the work being done and the price - of which I cant fault the staff there - they were great. the video sent to me was a nice touch.
The car was given a complimentary clean-for which I was very grateful. However it was left with watery streaks all over it where the water had been allowed to run down the sides.
It was arranged efficiently. Just a routine MoT.
It was just for an Mot, I had arranged to wait for it and it was all done quickly.
Communication could have been a lot better
I have been a customer for 38 years.
Ash was excellent & extremely helpful.
As above, I feel like I'm working for them to sort issues rather than the other way around. My factory ordered car took so long to arrive that they didn't honour the finance agreement that had been agreed on order, so I had to buy on worse terms
Helpful organisation, reliable and good service over many years. Only complaint at times the lead time to get an appointment for an intervention is to long.
Lack of communication and cost of parts .. air filler for about £80!!!
The video inspection of my car stated my brake discs and pads were fine, 2 hours later I received a call stating that they were lipped and near limit and needed changing! The invoice stated my vehicle had been washed and valeted but it had not.
It took 3 hours to replace a booked in wing mirror glazing lens.I was told a recall fix to replace 3 bolts on a steering box (?) was needed so I agreed to get it done immediately and then you kindly valeted the car. 3 hours seems excessively long?
Efficient drop off and picking up and service cost was as directed.
As before - cold and unfriendly service.
Service is excellent, timely and the people are spot on.
Staff that I came in contact with fully explained all matters regarding the purchase and maintenance of my vehicle.
Excellent service, have no complaints. Car was picked up serviced and returned without issue.
Good service but for future reference I am Mrs Dingwall, not Mr!
Loved the check video, the overall experience was efficient and effective.
There seemed to lack any real customer service with a long lead time for a scheduled service. Not very customer friendly.
I called Barons to get a service in April and the earliest date available was end of June which is pretty poor in itself, compounded a complete lack of dealer communication
Really looked after me
Car wasn't ready at the agreed time
Quick and easy. Unfortunately car not available so had to provide own transport back. Could have waited if known it was only a brake fluid check
Problem sorted quickly and with no fuss
Staff are courteous and friendly and you feel confident that you can trust their advice. Much improved since central servicing telephone system has been dropped - they must have lost many customers by this ill conceived idea!
Personal attention from single member of staff
All very good, dropped one star as no water / refreshments in business lounge and slight wi-fi issue.
would have been completely satisfied if the team had remembered to phone me back with an estimate for tow cap replacement
All was done as planned in a timely manner, with full communication.
I still do not have an answer on how to use the BMW Advanced Car eye Viewer. It does not work.
Your team could not do enough for me.
I dealt with Niall from when my wife and I first walked into the showroom just for a look. Niall always listened, never pushed us towards things we weren't interested in and answered all of my many questions in a timely, accurate and friendly manner.
Fantastic service from your Bedford branch and massive thank you to shibz who made me feel welcome and really valued as a new customer. Will be recommending him to family and friends who are interested in purchasing a BMW.
I was always kept up to date with the purchase and arrival of my new car.
from test drive to driving out of the garage with my new 5 series, everything went like clockwork.
I had great service from Barons Bedford and continue to have great after sales service from Niall. I'm on crutches and I was offered a lift by Niall to and from the dealership, very good service. Karl has also helped me out and is very friendly.
It was amazing and such a special experience.
No problems at all. I was kept informed at all times, all the staff were friendly and professional - especially Karl Haxton who was a pleasure to do business with.
Friendly and professional
On my first visit I spent 40 mins in the showroom and nobody came to talk to me. I saw the car I wanted, went home and got onto CarWow - guess what local dealer straight in touch. Once I started dealing with Karl everything was great & well organised
Andy Brown and the team at Barons we're superb, great communication, flexibility and service