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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service items were explained to me, told me that a recall needed to be addressed which was fine, gave me an idea of how long it would take and costs. Didn't try to sell me anything which didn't need doing etc. Seamless

Service

I booked at waiting appointment for an MOT and after warranty service. I was told it would be a max of an hour and a half. It took nearly 3 hours. Despite having had to book this weeks in advance I still felt it was not given priority on the day.

Service

Friendly staff, that had a personable conversation with me. When I returned, the staff member recognised me, remembered our conversation and asked about my well being....even though they were not serving me that day.

Service

again the customer service was good

Service

Very polite staff, excellent service too

Service

Fortunately Jasmine in the service department arranged for the problem to be sorted

Service

Everything done professionally.

Service

Good support dealing with an issue

Service

Completed MOT as required while I waited and staff were helpful and polite. Everything went as I expected.

Service

Good service

Service

Great Customerservice

Service

Friendly staff great showroom and service area. MOT and break service carried out by Barons Bedford very polite staff working on service reception. Kept informed of progress and sent a video of work carried out.

Service

As above

Service

Very helpful, knowledgeable and friendly staff.

Service

Have always found this service to be excellent. All of the staff are very helpful from the time you walk in until you leave. Communication is excellent, always updated. Jasmine is always great at letting me know what is happening.

Service

Everything happened as it should

Service

Everything sorted out well

Service

Very helpful. Great customer service

Service

I asked for a quote to have a scratch repaired (through the BMW brand website) but that never appeared.

Service

Everybody is very helpful and fully committed to good customer service.

Service

No issues.

Service

I waited for my service to be carried out, which was completed on time. The staff were proactive, and I was particularly pleased with the service reception who ordered a spare part for me, without my prompting.

Service

Excellent customer service.

Service

Sorted out all the problems on the car

Service

Reliability and expert workmanship.

Service

Good communication, everything was explained thoroughly.

Service

Even when they had a problem, things where dealt with in the right way ... full marks. Niall really understand his business and cares about his customers can't fault dealing with Barons Bedford

Service

The whole experience was very good. I had a service issue with my 4 series and the team worked hard to find an amicable solution. Please pass my thanks to Bill Pridding and Alex Kennedy who worked hard to support me

Sales
Many thanks Toby, it was a pleasure to look after you once again. All the best.

Could do with better explanation of paperwork.

Sales

Sunil was extremely helpful - good to deal with

Sales

Our experience was brilliant from start to finish - the staff were friendly and extremely professional, they listened to my requirements and they went above and beyond to source a vehicle for me that met those requirements. They put the customer 1st!

Sales

Sales executive was attentive, knew his stuff and was highly professional

Sales

The whole experience was professional and customer focussed.

Sales

Niall was fantastic, very easy to deal with. The team overall were great and we appreciate the deal they did for us. Highly recommend.

Sales

As above with Abraham my sales executive doing a great job. Abraham has a nice style without getting to pushy.

Sales

Great service and product

Sales

Again, Cameran makes things easy and less stressful but also a great experience.

Sales

Quality service ?? and quality product.

Sales
Thank you for your kind feedback Mr Mason, it will be shared with our team, who I know will be delighted. Please don't hesitate to contact me directly should you require anything further. I'd like to wish you many happy, safe & memorable miles in your new BMW. All the best Alex Kennedy Head of Business Barons BMW Bedford 01234 362400