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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again , quality service as to be expected from a main BMW dealership

Service

Courteous customer service

Service

Happy with service given.

Service

Booking, reception, service and handover were handled professionally and customer contacts were friendly and welcoming.

Service

Very polite and helpful staff Covid rules followed Update to maps on satnav complete very quickly Have now change my preferred dealer to Barons after this visit

Service

It was the first time I've used Barons Bedford. Everything went smoothly, from booking over the phone to the experience on the day.

Service

Professional , informative , polite & I felt safe due to COVID

Service

They sorted a number of problems out and were extremely helpful

Service

No issues, clarity of expectation on pricing and turnaround times

Service

All work completed in good time

Service

Polite team, well organised under covid conditions and works carried out affectively

Service

Everything arrived out as requested

Service

Service team polite and efficent

Service

They told me what was involved and the time it would take, and they didn't disappoint

Service

All very good and well organised

Service

Great customer service

Service

Pricing is not transparent.

Service

Job completed very well

Service

efficient staff, liked the video from the service engineer. loaned car nice and clean with confirmation that it had been covid cleaned

Service

This time surprisingly everything was very well organised and went as you would expect. My service adviser was very good as i have dealt with her before, and gave me my voucher for not being able to clean my car owing to the current guidelines.

Service

Smooth process

Service

Because they said what they were going to do and in the time frame they said . Easy drop off service

Service

Did a good job, explained extra work required

Service

It covered everything that was required.

Service

Satisfactory experience considering situation.

Service

Where else would I need to go to for the best!

Service

Given that we are in lockdown I was pleased with how well Barons had arranged the visit to avoid unnecessary contact and keep people socially distanced. I left feeling safe and that is important at this time.

Service

Happy

Service

Excellent service, and while the COVID restrictions stopped the complimentary wash and vac service, I received a voucher to have the car cleaned once we're out of lockdown.

Service

As above

Service

Despite Covid restrictions process was well handled and I felt safe.

Service

Nice staff, good premises. Particularly like their loan cars.

Service

Excellent service

Service

Cant fault the service

Service

Well organised system to deal with the current circumstances

Service

The sales team and service team at Barons have been excellent and I have no complaints about the way we have been looked after during what must have been a difficult and trying time over the last year.

Service

Professional team

Service

All as it should be, staff polite helpful responded well when I needed to exchange and get back into my car quickly

Service

They always go above and beyond.

Service

Had a time slot and car was completed in the time given

Service

Good service

Service

Great customer service

Service

No quibbles at all

Service

Received exactly what I required in a timely manor. Friendly professional staff.

Service

Having to have my BM serviced at the start of second lockdown I was a little nervous but everything was well planned out and I was able to sit and wait in the showroom (which I had already asked when booking appointment).

Service

Always welcomed and and any technical queries answered promptly

Service

Great customer service, very helpful team.

Service

MOT and brake pads replaced and no hitches

Service

Not only was the service carried out efficiently, but you rang to suggest that certain work wasn't yet necessary, thus saving me expense, rather than persuading me to have unnecessary work done. Very honest, thank you

Service

Work carried out as indicated at check in.

Service

Smooth process

Service

Efficient. Got a good explanation of everything

Service

Great service, convenience and compassion shown

Service

Even under the Covid restrictions Karl did his upmost to ensure he was able to answer all of our questions and describe some of the changed functions from our previous X5 even without being able to access the vehicle

Sales

Given the Covid restrictions I think the dealership did well, although I still dont know enough about setting up my profile and the BMW app - which could have been explained better. Also I had ordered a towbar which was missing but since posted to me

Sales

Cora Niven was very organised & had my car ready for my arrival & paperwork ready to sign before hand, all electronically and COVID friendly.

Sales

Personal safety was at the forefront of this. Limited by the need to be distant as much was pre-prepared as possible which made it work. But when all this virus stuff is over please return to the old ways though :)

Sales

Related to the Covid restrictions i was not able to test drive, or review the car indoors. This is at no fault of BMW.