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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Bill Pridding

Aftersales Manager
  • Department BMW

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Adam Correa

Local Business Development Manager
  • Department BMW

Rob Snape

Service Reception Manager

David McAneny

Local Business Development Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Simon James

Sales Executive

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

Gemma McDermott

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All very good, dropped one star as no water / refreshments in business lounge and slight wi-fi issue.

Service

Staff are courteous and friendly and you feel confident that you can trust their advice. Much improved since central servicing telephone system has been dropped - they must have lost many customers by this ill conceived idea!

Service

Personal attention from single member of staff

Service

would have been completely satisfied if the team had remembered to phone me back with an estimate for tow cap replacement

Service

I still do not have an answer on how to use the BMW Advanced Car eye Viewer. It does not work.

Service

All was done as planned in a timely manner, with full communication.

Service

Your team could not do enough for me.

Service

Always attentive and try to accommodate any special particular request

Service

Karl and Cameron know how to deal with customers

Service

Received appointment with service with short lead time, and necessary warranty work carried out without delay, entirely satisfied with service received.

Service

Very good

Service

My honest opinion is not as good as Elms.

Service

I had difficulty getting through on the phone to book. I was told the service would take 1.5 hours and could wait. I arrived at 08:15 and eventually had to take the serviced car at 11:50 without the valet and clean as I had an appointment to go to.

Service

The service calendar was super busy with no available dates for 6 weeks, we agreed I leave my car for several days while I travelled on business and they fitted it in for an oil change. It was yet another demonstration of good customer service.

Service

Good service, however had to wait well over a month for a service. I was disappointed but the service staff not advocating to head office the damage on the door seal and not having this replaced as a good will gesture

Service

Again Exceptional Service!

Service

I asked and the service was provided.

Service

I had to wait 5 weeks to get an appointment for an oil service following the 2yr age point of my vehicle.

Service

You did more than I expected - more than the car was booked in for - including updating software and replacing a starter motor

Service

Very helpful and excellent service

Service

It was very convenient to have the dedicated workstation setup, to enable me to work while waiting for my car. Excellent idea, I will certainly be using again.

Service

The staff were rude and had the air of self importance and couldn't quite care that I was unhappy with my experience!

Service

The lady who dealt with my booking was extremely efficient and friendly.

Service

Reason as above and My rear tyre didn't show any sign of pressure drop but ended with a puncture after I gave it for service... was it a coincidental.

Service

Great

Service

Friendly, attentive , ade you feel comfortable and important

Service

Drove away ,half way home low tyre pressure warning comes on.

Service

I think a BMW courtesy car should be provided -I understand this has been outsourced to Enterprise, however I would expect to drop my BMW off for a service and then have a BMW replacement car for the day - I also don't agree with a charge.

Service

Always attentive, knowledgeable and courteous. They have a first rate service manager who has good engineering experience so understands most technical problems.

Service

My car needed to go back after a fault came up the second day of my ownership. During its time at the dealer the car was damaged (bodywork) and needed to be repaired. I was not offered much in the way of an apology or compensated in anyway.

Service

See above

Service

Ease of use

Service

The service is very good, it is the communication that lets you down.

Service

Andy Brown and the team at Barons we're superb, great communication, flexibility and service

Sales

again good service through out .

Sales

Excellent service

Sales

I would have preferred a printed pack of my documents rather than several emails with attachments.

Sales

I got a great car at a fair price

Sales

Karl the sales advisor was excellent. Answered all my emails and spent time going through everything thoroughly

Sales

The sales adviser Cameron Akthar ( at Barons BMW) provided me with an excellent level of service. He was always on hand to answer any questions I had and made the handover of the car effortless on my part.

Sales

Our consultant salesman was brilliant explained everything very thoroughly

Sales

Very good overall and the handover was first class.

Sales

Good service - bit of a delay in the middle but not material, Cameran made extra effort to make sure I could collect my car which was very much appreciated

Sales

As above, Karl Haxton gave us a fantastic service.

Sales

For the reasons stated in the first question.

Sales

If in show room would have been 5

Sales

Cameron a great chap and whole deal was made easy

Sales

Aquiring a new car is always an exciting time. Karl was fantastic!