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I asked and the service was provided.
I had to wait 5 weeks to get an appointment for an oil service following the 2yr age point of my vehicle.
You did more than I expected - more than the car was booked in for - including updating software and replacing a starter motor
Very helpful and excellent service
It was very convenient to have the dedicated workstation setup, to enable me to work while waiting for my car. Excellent idea, I will certainly be using again.
The lady who dealt with my booking was extremely efficient and friendly.
The staff were rude and had the air of self importance and couldn't quite care that I was unhappy with my experience!
Reason as above and My rear tyre didn't show any sign of pressure drop but ended with a puncture after I gave it for service... was it a coincidental.
Drove away ,half way home low tyre pressure warning comes on.
Friendly, attentive , ade you feel comfortable and important
I think a BMW courtesy car should be provided -I understand this has been outsourced to Enterprise, however I would expect to drop my BMW off for a service and then have a BMW replacement car for the day - I also don't agree with a charge.
My car needed to go back after a fault came up the second day of my ownership. During its time at the dealer the car was damaged (bodywork) and needed to be repaired. I was not offered much in the way of an apology or compensated in anyway.
Always attentive, knowledgeable and courteous. They have a first rate service manager who has good engineering experience so understands most technical problems.
Ease of use
The service is very good, it is the communication that lets you down.
the new charge for collection and return
Kept me informed and got replacement car
Although booked in for a service recall (software update) my 2 year service was accommodated at sort notice. Very grateful...
Spares chap was lovely and v helpful
I appreciate the dealership is very busy but occasionally the customer service has fallen below the normally high standards....
The BMW Advanced Eye 2.0 I have had fitted to two cars has issues with the rear camera. The video is very dark and can't be watched on the App. Playing the files on a PC is also disappointing. Have spoken to Service manger who is looking into this
It was nice to have my car "courtesy" cleaned but it was very patchily done. My car still groans when putting into reverse. It was looked at but nothing found.
Alloy wheels recently refurbished and damaged while having a service. Had the car back only one week before it had to be brought back to the garage for more work. Very difficult to speak to anyone or get a call back
Service is always great and spot on
The whole experience was trouble free.
Amazing service from this particular dealership. Jasmine the assistant was extremely helpful and went above and beyond. So much so I'm writing this review weeks after the service as I remember the impact she had.
I was not happy to be informed at 5pm that my car would not be ready for me to collect that evening. I cleaned my car today; whilst under the bonnet, l noticed that the engine cover is scratched, it was not before. It rattles also, most BMW unlike.
They our friendly and professional.
My questions were dealt with promptly and there is always an effort made to arrange for the service to suit personal circumstances.
I can't fault anything about the service, the team did as they said they would, at the time they said they would do it. Smooth from start to finish.
Friendly professional service
Again we found the waiting no problem With the facilities offered if required
My car was hit by a delivery vehicle whilst in for a service.
I've been updated through every stage of the process.
From 1st day onward rear demister takes long time to de-mist compared to other cars (30 min). This was flagged up a few times, we were told that the reason might be the battery being used by other features. This is not satisfactory.
See above regarding service durations. Car can back noting next service due in 2300 miles. After finally getting information from dealer this was explained as being 2300 'breaking miles', this should have been made clear within the service documents.
Service okay, but cleaning of the car did not include the boot! Also unable to help me remove suntan stain from leather armrest. Told it was not possible!!
They found me a car to Take home when mine wasn't ready
There was a nail in the tyre the was spotted in the health check but not reported to me. Found out later by watching the video
See above. This was the first time the car had been in to Barons and was not given a health check.
Friendly and courteous staff from the people at the Service Dept to the collection / delivery driver
Efficient and on time, but it was only a brake fluid change.
MOT and end-of-warranty check were efficiently carried out, taking the time quoted, and I was advised immediately the car was ready for collection
They didn't undertake a repair that I expected them to
as well as a service, the car had a fault with the petrol cap, the car was kept in for a total of 3 days. the first visit to a petrol station after the fault was allegedly rectified, i could again not open the petrol cap.
Friendly and accommodating
Sat Nav software gremlin that I believe BMW are aware of and should be covered by recall but it seems most if not all manafacturs practice passing the buck to their customers this way.
Good efficient service
Car went I for a routine service oil filter oil and pollen filter replacement plus to look at a long standing rattle in the exhaust. Took them four and a half days and rattle still present. Courtesy car was 2 door 420 convertible not good.
The only problem was the Call Centre booking my car in were unawatre of how long the update would take so didn't allocate me a loan car. However, the onsite staff found me a new Mini Cooper to use.
Our consultant salesman was brilliant explained everything very thoroughly
Very good overall and the handover was first class.
For the reasons stated in the first question.
As above, Karl Haxton gave us a fantastic service.
Cameron a great chap and whole deal was made easy
If in show room would have been 5
Aquiring a new car is always an exciting time. Karl was fantastic!
Ok service after a long wait in the showroom the salesman I made the appointment with never showed up .
I got a great deal, they looked after us well, picked us up from the airport, drove us to the dealership and were very attentive.
Communication regular with updates on how things were going with the car. Emails telling me which stage the car was at in production.
Karl and everyone at Barons were excellent fron start to finish.
Everyone was very friendly and helpful which I thought was very good considering how busy the dealership was
Simply great staff that know that they ate selling a great Brand
Due to one bad apple my customer experience went wrong for a few months in the middle, but the good guys went above and beyond to fix it and put everything right, and their efforts were appreciated.
Everybody was helpful, attentive and friendly
A bit disappointed that a brand new car only had a 1/4 tank of fuel but otherwise the service I got when I arrived from Andy the sales person was 100/% even though there was a slight hiccup with some of the electronic system he sorted it all out!!!!
All down to Niall, top man
Was able to find my vehicle very quickly and offered a great trade in on my car
Overall happy, at times communications could have been better as had to chase a couple of times
regular communication and car was delivered on time. The handover from Karl was excellent especially showing myself and my wife all the functions and controls in the car as the technology is far superior to our previous BMW.
Felt well looked after
Met with 4 members of staff, from the Car Genius, Sales, Finance and the MD. All very friendly and thankful for my business. Spent c.3hrs running through all the components of the vehicle.
From our first initial contact at the showroom to the courtesy email to see how I'm getting on with my new car everything has been second to none
As I said above Karl went through everything very thoroughly and new his stuff