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Very easy - great staff
A flawless booking in and collection service. Staff are very friendly and helpful.
The main BMW area was being refurbished so the waiting area was in the MINI showroom which was a bit cramped but I understand the BMW area is open again.
As usual, excellent service received from Barons.
The price I was quoted when booking the service was questioned when I took my car in.
Poor upfront comms with email questions about pricing not being responded to, Dealer not able to identify MOT protect for the vehicle despite it being on the BMW website
Good customer care
Work was extended due to awaiting parts and MOT pricing was much higher than other BMW outlets.
Fast, efficient, high quality service
Great customer service. Friendly approachable staff.
I was treated well while I was waiting for my car but see above for reasons why Im not completely satisfied. It took three calls to get a price for tyres.
The service staff gave me all of the information I required, and were prompt in their responses to any questions I had. All of the service advisors are a credit to the site.
Ive always been looked after well
This is the 2nd time I brought the car in to sort out adaptive headlights but they were at a loss to try to fix them. Annoyingly they didnt believe me there is a problem. Why would I waste my time if there wasnt a problem!!??
Fairly though a specific part required was not available on the day I left the car despite being booked in several day previously and it was known the part was required. Meant car had to stay in over the weekend. No replacement available either.
See previous comments, just a poorly run dealership with no focus on customer service.
From collection to delivery all was as expected from BMW.
They did what they said they were going to do.
good communication all round, everything went nice & smooth as it should
The service from Barons Bedford is normally very good. My only disappointment is the delay procuring the part to repair my vehicle.
Once the car was in service was good
Wipers changed, screen wash cleaned out and potential damage to the underside checked. Very efficient.
all matters dealt with in a very professional and friendly way
See response to question 1.
My tyre pressure problem has now been sorted satisfactorily.
A software update was required but I wast informed until I arrived that it would take 3+ hours. The software update removed most of my settings which was frustrating, as I know they can be saved to a memory stick.
All good and efficient
Excellent service team, as always.
Had to ring to chase order up and some co fusion as to where the mirror cover was located
My only observation is that the service engineer seems to have lowered the front tyre pressures to 30 compared to the recommended 33 on the door panel plate. Within a few days the tyre pressure monitoring system was telling me that the ..See next box
Please see the comments above. If someone cares to actually call me back, I will explain the issues in full.
Not particularly friendly. Very upset about being lied to with regard to repatriation of the car. But the job got done.
I brought my car in to be repaired after an accident, I asked for a quote for two front tyres and for my windscreen washer to be unblocked. Nothing happened until the accident repairs were completed. This meant me having to wait longer for my car.
Took far too long to get parts
Not a great start - after my car was delivered by transporter, I was met with 'You can't leave it there' rather than 'Good morning, how can we help you today?' or somesuch which might have been a little more welcoming.
Courteous staff, very short wait, problem resolved
As in all car showrooms, sales, service always make you feel in the way.
I had to return the car to fix a fault. Which they did. It is irritating to have settings changed eg Bluetooth when the car is returned. Re configuration should be offered when collecting the car.
Totally hassle free. Everything done as it should be - fast, efficient, friendly, accurate.
Prompt service car, car was cleaned and the work was completely whilst I waited.
Barons Bedford have always given good customer service.
Booking the vehicle in with the Service Department was quick and hassle free. I always take advantage of the "collection" service offered and every time the drivers have been prompt and courteous.
My only problem is with getting contact with service staff on a telephone call. I may not answer the call back, and the issue can repeat next day!
Only part of the problems were fixed
M O T failed for washer not working, filled and tested the day prior it was ok.Not to pleased at the charge of over £100 to rectify.I worked in management at the Cowley plant before retirement.
I felt my job was an inconvenience to the team at Bedford.
Liked the video of the car during service, drinks available were good
Only reason I was not completely satisfied is that work on the new BMW showroom means that BMW and Mini are sharing Mini space at the moment which means everything is cramped.
Good communication, no issues
It was completed in time frame specified
service reception staff were very efficient on the day of service
booking a bit difficult
Abraham Benjamin refreshed my memory about the Motability process. He talked me through the specs of the replacement car that would suit my needs best.
Predominately down to Abraham Benjamin. I fancied a change from BMW for my new car and Abraham convinced me otherwise. It was not an easy sale, mainly conducted over email and Abraham never gave up!
Was kept up to date with the delivery date etc, and true to form it arrived on the day
Niall was polite, friendly and helpful. I've asked him to contact me in 12-18 months time for the next car.