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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Bill Pridding

Aftersales Manager
  • Department BMW

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Adam Correa

Local Business Development Manager
  • Department BMW

Rob Snape

Service Reception Manager

David McAneny

Local Business Development Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Simon James

Sales Executive

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

Gemma McDermott

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I asked and the service was provided.

Service

I had to wait 5 weeks to get an appointment for an oil service following the 2yr age point of my vehicle.

Service

You did more than I expected - more than the car was booked in for - including updating software and replacing a starter motor

Service

Very helpful and excellent service

Service

It was very convenient to have the dedicated workstation setup, to enable me to work while waiting for my car. Excellent idea, I will certainly be using again.

Service

The lady who dealt with my booking was extremely efficient and friendly.

Service

The staff were rude and had the air of self importance and couldn't quite care that I was unhappy with my experience!

Service

Great

Service

Reason as above and My rear tyre didn't show any sign of pressure drop but ended with a puncture after I gave it for service... was it a coincidental.

Service

Drove away ,half way home low tyre pressure warning comes on.

Service

Friendly, attentive , ade you feel comfortable and important

Service

I think a BMW courtesy car should be provided -I understand this has been outsourced to Enterprise, however I would expect to drop my BMW off for a service and then have a BMW replacement car for the day - I also don't agree with a charge.

Service

My car needed to go back after a fault came up the second day of my ownership. During its time at the dealer the car was damaged (bodywork) and needed to be repaired. I was not offered much in the way of an apology or compensated in anyway.

Service

Always attentive, knowledgeable and courteous. They have a first rate service manager who has good engineering experience so understands most technical problems.

Service

See above

Service

Ease of use

Service

The service is very good, it is the communication that lets you down.

Service

the new charge for collection and return

Service

Kept me informed and got replacement car

Service

Although booked in for a service recall (software update) my 2 year service was accommodated at sort notice. Very grateful...

Service

Spares chap was lovely and v helpful

Service

I appreciate the dealership is very busy but occasionally the customer service has fallen below the normally high standards....

Service

The BMW Advanced Eye 2.0 I have had fitted to two cars has issues with the rear camera. The video is very dark and can't be watched on the App. Playing the files on a PC is also disappointing. Have spoken to Service manger who is looking into this

Service

It was nice to have my car "courtesy" cleaned but it was very patchily done. My car still groans when putting into reverse. It was looked at but nothing found.

Service

Alloy wheels recently refurbished and damaged while having a service. Had the car back only one week before it had to be brought back to the garage for more work. Very difficult to speak to anyone or get a call back

Service

Service is always great and spot on

Service

The whole experience was trouble free.

Service

Amazing service from this particular dealership. Jasmine the assistant was extremely helpful and went above and beyond. So much so I'm writing this review weeks after the service as I remember the impact she had.

Service

I was not happy to be informed at 5pm that my car would not be ready for me to collect that evening. I cleaned my car today; whilst under the bonnet, l noticed that the engine cover is scratched, it was not before. It rattles also, most BMW unlike.

Service

They our friendly and professional.

Service

excellent service.

Service

My questions were dealt with promptly and there is always an effort made to arrange for the service to suit personal circumstances.

Service

I can't fault anything about the service, the team did as they said they would, at the time they said they would do it. Smooth from start to finish.

Service

Friendly professional service

Service

Again we found the waiting no problem With the facilities offered if required

Service

My car was hit by a delivery vehicle whilst in for a service.

Service

I've been updated through every stage of the process.

Service

From 1st day onward rear demister takes long time to de-mist compared to other cars (30 min). This was flagged up a few times, we were told that the reason might be the battery being used by other features. This is not satisfactory.

Service

See above regarding service durations. Car can back noting next service due in 2300 miles. After finally getting information from dealer this was explained as being 2300 'breaking miles', this should have been made clear within the service documents.

Service

Service okay, but cleaning of the car did not include the boot! Also unable to help me remove suntan stain from leather armrest. Told it was not possible!!

Service

They found me a car to Take home when mine wasn't ready

Service

There was a nail in the tyre the was spotted in the health check but not reported to me. Found out later by watching the video

Service

See above. This was the first time the car had been in to Barons and was not given a health check.

Service

Friendly and courteous staff from the people at the Service Dept to the collection / delivery driver

Service

Efficient and on time, but it was only a brake fluid change.

Service

MOT and end-of-warranty check were efficiently carried out, taking the time quoted, and I was advised immediately the car was ready for collection

Service

No comment

Service

They didn't undertake a repair that I expected them to

Service

as well as a service, the car had a fault with the petrol cap, the car was kept in for a total of 3 days. the first visit to a petrol station after the fault was allegedly rectified, i could again not open the petrol cap.

Service

Friendly and accommodating

Service

Sat Nav software gremlin that I believe BMW are aware of and should be covered by recall but it seems most if not all manafacturs practice passing the buck to their customers this way.

Service

Good efficient service

Service

Car went I for a routine service oil filter oil and pollen filter replacement plus to look at a long standing rattle in the exhaust. Took them four and a half days and rattle still present. Courtesy car was 2 door 420 convertible not good.

Service

The only problem was the Call Centre booking my car in were unawatre of how long the update would take so didn't allocate me a loan car. However, the onsite staff found me a new Mini Cooper to use.

Service

Our consultant salesman was brilliant explained everything very thoroughly

Sales

Very good overall and the handover was first class.

Sales

For the reasons stated in the first question.

Sales

As above, Karl Haxton gave us a fantastic service.

Sales

Cameron a great chap and whole deal was made easy

Sales

If in show room would have been 5

Sales

Aquiring a new car is always an exciting time. Karl was fantastic!

Sales

Ok service after a long wait in the showroom the salesman I made the appointment with never showed up .

Sales

I got a great deal, they looked after us well, picked us up from the airport, drove us to the dealership and were very attentive.

Sales

Communication regular with updates on how things were going with the car. Emails telling me which stage the car was at in production.

Sales

Karl and everyone at Barons were excellent fron start to finish.

Sales

Everyone was very friendly and helpful which I thought was very good considering how busy the dealership was

Sales

Simply great staff that know that they ate selling a great Brand

Sales

Due to one bad apple my customer experience went wrong for a few months in the middle, but the good guys went above and beyond to fix it and put everything right, and their efforts were appreciated.

Sales

Everybody was helpful, attentive and friendly

Sales

A bit disappointed that a brand new car only had a 1/4 tank of fuel but otherwise the service I got when I arrived from Andy the sales person was 100/% even though there was a slight hiccup with some of the electronic system he sorted it all out!!!!

Sales

All down to Niall, top man

Sales

Was able to find my vehicle very quickly and offered a great trade in on my car

Sales

Overall happy, at times communications could have been better as had to chase a couple of times

Sales

regular communication and car was delivered on time. The handover from Karl was excellent especially showing myself and my wife all the functions and controls in the car as the technology is far superior to our previous BMW.

Sales

Felt well looked after

Sales

Met with 4 members of staff, from the Car Genius, Sales, Finance and the MD. All very friendly and thankful for my business. Spent c.3hrs running through all the components of the vehicle.

Sales

From our first initial contact at the showroom to the courtesy email to see how I'm getting on with my new car everything has been second to none

Sales

As I said above Karl went through everything very thoroughly and new his stuff