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Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very easy to deal with the team and was able to work whilst I waited for the service to be done

Service

Not really sure the purpose of these surveys - unless, of course positive feedback is all that is required. Last time I used Barons in Bedford and left negative feedback about one of the service advisors I never got any contact from Barons.

Service

Simple tasks which should have been completed were not (service light not reset and service not registed in iDrive), Trim come unpoped and garage wanted payment to push back on when it took me about 30 seconds to push back in

Service

Not very accommodating. You always feel like you are interrupting there day.

Service

Always strive to please

Service

All work carried out as planned and communication has been very good.

Service

I came in at short notice, a tyre was obtained and fitted the next day and I was bale to drive away 45 minutes after I arrived. In the meantime I had a coffee and read a paper!

Service

i have very less trust on them

Service

As above, maybe to much interest when selling the car but not enough attention to after sales.

Service

Service reception staff could have been more welcoming.

Service

No service record paper work given only electronic safety clip and results .no mention of fluid change

Service

Unfortunately Barons Bedford have stopped providing free newspapers for customers who want to wait. Otherwise would have given 'completely satisfied'

Service

Very satisfied as no additional remedial works required.

Service

I purchased my 335d Xdrive brand new from Barons Bedford and requested their support to source another car of similar performance and specification as part ex but the sales team failed to even call me. The after sales team were very good and helpful.

Service

Dealership were very accommodating, and were able to obtain the vehicle that I wanted and provided what I considered to be a good deal.

Service

Good location, good service. But some staff not ready to make part of that sistem

Service

Customer service is poor. My last service was a nightmare and cost me money due to missing commitments due to courtesy cars not being available or having to change them, plus late for a meeting by being delayed

Service

Dealt with everything as expected

Service

Couldn't replicate the issue but appear to work on the basis is always right. Eventually found it and fixed it.9

Service

Service overall was good

Service

Cost

Service

all Great except 2 morning issues. I'd been told I could drop off my car at 7am. Problem was barrier was not open at that time. When barrier was opened at 7.15 and I was parked I couldn't fit keys into the drop box. Very stressful. A Mgr sorted.

Service

The car interior was covered with dirt marks on it's return from the mechanic that had serviced the vehicle. It was sorted out a few days later by receiving a full valet however it shouldn't have been necessary.

Service

My car was returned with black marks down the drivers side. When I complained, I was first told there was no service manager present who I could complain to. Only after I insisted something be done, the marks were cleaned but no apology was offered!

Service

Service completed to high standard from booking the car in to picking it up

Service

No further comments

Service

Car was at dealership all day, had a call to say car was ready late afternoon but tyres needed replacing (illegal). Dealership has no tyres and couldn't get any.

Service

Niall was a pleasure to deal with. His knowledge was impressive and he was extremely likeable. Nothing was too much trouble and felt like he valued our business.

Sales

Everything regarding the purchase went very smoothly from initial discussion, initial negotiation to delivery.The sales executive, Cameran Akhtar,"went the extra mile" when we asked for EU number plates ,not standrtd on BMWs we were surprised to find

Sales

Bmw helped set up an early delivery of my cat and helped arrange it as a surprise, the customer service was excellent

Sales

Had to keep chasing sales man to get updates. Took a month from putting down a £1000 deposit on a pre-registered new car held at another dealership, and actually being able to collect the car.

Sales

Salesman stayed late to accommodate us

Sales

The sales team at Barons BMW Bedford are very helpful and got me in the car I wanted, very quickly.

Sales

Once again great service I

Sales

Very pleasant and helpful people throughout the experience. My problems with understanding the financial agreement and some of the operating technology (explained elsewhere in this survey) were met with helpful and useful advice.