- Home
- About Group 1 Bedford
- Group 1 Bedford Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
328 ratings and 174 comments received in the last 90 days.
19 March 2024
Every thing was made very easy and all details and performance of the car explained, with the option of returning to go through things if I need to, first class service from sales and finance
11 March 2024
Kate Mckendrick was a complete babe in satisfying the need and expectation. Great communication without the normal pretentiousness so often evident in marque dealerships. Understood the deal and delivered. Thank you, Kate
11 March 2024
Karina, the sales executive was most helpful from the original negotiations until the end of the hand over.
09 March 2024
Knowledgeable staff who were happy to spend time explaining things and enabling a smoothtransition to the new car.
07 March 2024
Customer care & attention to detail from all the team at every step.
06 March 2024
Been dealing with the dealership for years now great people can't do enough for you and super professional.
06 March 2024
Good level of knowledge customer care and an understanding of non pressure sales which goes a long way. Taking a month to decide if my choice of car was right for me I was left alone to then return and purchase. No one likes high pressure sales
05 March 2024
Was well looked after from first greeting to picking car up, cannot thank Karina Trofimova for all her time and patience, looked after us very well, so cannot thank her enough,
04 March 2024
I was exceptionally satisfied with my experience. Karl and Sunil went above & beyond, 1st class service provided throughout.
02 March 2024
Very smooth from start to finish. Cameran was very helpful and explained everything as we went along.
02 March 2024
Brilliant service
29 February 2024
Just perfect all round service
27 February 2024
Nice people who went to a lot of trouble to make sure everything was done right, and I was happy
23 February 2024
Communication throughout the time of me buying the vehicle and collecting was great!
22 February 2024
Very satisfied with the level of service by sales exectutive Sapna Chumber and the personal touch she gave the experince.
29 January 2024
Went the extra mile, and delivered me a car ahead of that agreed time schedule, the only criticism I have That would lose half a star If it was a summer pick up was the exterior did have a large amount of watermarks/streaking at handover.
28 January 2024
Good service kept up to date as the car had to be ordered
27 January 2024
Superb service.
27 January 2024
Very helpful and friendly. Purchase and collection our new car was an enjoyable experience
22 January 2024
Abdul was the sales contact initially and he showed total respect and treated me professionally. Great representation.
21 January 2024
Great service from Karl & Sunil.
14 January 2024
Again the above rating is largely down to Andy and his professionalism to maintain the sales and customer connection so that I only dealt with him throughout. This enabled clarity and continuity of the process from start to finish.
11 January 2024
No issues with purchase and delivery aspects of the deal.
11 January 2024
Seemless and smooth Sunil took me through the set up and made sure every thing was in place when I left the premises
29 December 2023
10/10 no faults.
29 December 2023
Shaheen is was really good to deal with, he always got back to me and answered all questions I had.
29 December 2023
Completely satisfied, fantastic support from Sapna and her colleagues.
21 March 2024
My car went in had the work done promptly washed and given back to me within time set my the staff
21 March 2024
The Service Reception and Parts department could not have been more helpful.
19 March 2024
As above
19 March 2024
I was hoping for price matching on replacement tyres.
19 March 2024
All went well
19 March 2024
They were say they were unable to hear squeaky suspension but problem is still there
19 March 2024
Perfect service
19 March 2024
All the stress and worry was taken away with the way were helped.
19 March 2024
The communication and how I was dealt with by BMW was brilliant. I was slightly annoyed that I was given a mini as a courtesy car. My understanding was that it should be fairly like for like. Going from a BMW 3 series to a mini is not.
18 March 2024
When driving car the next day the coolant light came on & this has happened twice since picking car up. Hopefully will get to come over tomorrow to get filled up by garage.
16 March 2024
Staff were brilliant
14 March 2024
Oil splatter left over front of vehicle and headlights. Mechanic didn't know how to read a tyre wall. Advised I didn't have all run flats when I do.
14 March 2024
All issues were sorted and very helpful throughout
14 March 2024
I was completely satisfied and the wash was great!
13 March 2024
The new battery was ordered and fitted promptly.
13 March 2024
See above
13 March 2024
Was kept informed throughout my visit with regard to progress and cost.
13 March 2024
Easy to deal with, simple process of checking in/out too
12 March 2024
Knowledgeable service personnel. Always friendly.
12 March 2024
Great communication and efficient
11 March 2024
It was nice to finally have a good experience at Group 1 Bedford - had some bad experiences in the past. Great customer service offered by Alex Whitaker. Completely have with the whole experience this time.
11 March 2024
No negative aspects.
11 March 2024
Great experience
11 March 2024
Good but await quote from Ash for timing chain renewal!
11 March 2024
I received communication regularly whilst my car was in their car. I can't complain about the service
11 March 2024
First class from start to finish
11 March 2024
Great service
11 March 2024
Complete work on good time , kept me informed.
10 March 2024
Kept me well informed and the video after was great
10 March 2024
I think my comments above say it all
09 March 2024
Easy to deal with from start to finish
08 March 2024
Quick turnaround of vehicle service. Easy to drop off and collect car.
08 March 2024
My car came in for an MOT and a map update. The map update was unsuccessful but when I got my car back the maps were unconnected so the vehicle had to come back in a couple of days later
07 March 2024
Car returned to factory settings after work, not a problem if I had been told. Dashcam disabled and not reconnected, nor was I told, and when I asked for instructions how to reconnect it I never got a call.
07 March 2024
Always friendly and informative.
07 March 2024
I helped Bedford when they needed me to bring back a hire car which had sold for another with short notice and very little fuss. But I don't think they was fair to not offer me a like for like screen change and put in a smaller one without asking.
06 March 2024
It was very easy to arrange the service, communication was excellent, and cost reasonable.
06 March 2024
Rudeness of front of house staff member
04 March 2024
Efficient and good communication at all times.
04 March 2024
Group 1 Bedford were very good
04 March 2024
Having to chase for feedback; car there on and off for 4 months now
04 March 2024
overall satisfied, but would prefer to speak to the staff rather than use the NON- HUMAN key box!
04 March 2024
Joke from start to finish
04 March 2024
There was a clear objective, and the job was done. Car was washed too which was great. Great communication along the way too
03 March 2024
Good service from start to finish.I was kept informed.
03 March 2024
In the end after some negotiation we came to a fair and reasonable outcome.
03 March 2024
An explanation from BMW would be greatly appreciated !
02 March 2024
On time
02 March 2024
The car wasn't washed very well
01 March 2024
Helpful and informative
29 February 2024
Had to wait a day for a replacement tyre but understand not everything can be in stock as my car is quite rare
28 February 2024
The MOT work and complimentary valet was very good. I was particularly excited to see how good the wheels/tyres looked. That's when I noticed a scrape in the paintwork on the rear drivers side, which I'm pretty sure was not there when I dropped off..
28 February 2024
This was my 2nd visit to group1 regarding issues with the EGR cooler. I cannot fault the staff who at all times were polite and my car came back clean and tidy but the EGR had not been replaced. See comments below
28 February 2024
Great service
28 February 2024
Given a good quality of car for the loan - nothing worse than coming in in my X5M and being given a 1 series! Thankfully got a new 5 series which was nice to 'test out' whilst mine was in for a few days. Good service advisor. Kept me up to date.
28 February 2024
Work was undertaken efficiently and the details fully explained.
28 February 2024
I was sent a vide of the machanic walking round the car and my car was ready early
28 February 2024
Very disappointed that no courtesy car was available on both visits and had to contact friends to pick me up and drop me off at home!!
27 February 2024
No one reset my service computer either so I still get notifications asking me for my car to be serviced. This isn't the first time.
27 February 2024
It was very good
27 February 2024
Great service, efficient check in and collection
27 February 2024
Always had good service from Group 1
24 February 2024
They helped me sort MOT quickly
23 February 2024
All the staff that I had contact with were friendly, helpful and made me feel at ease and valued.
23 February 2024
it was a pleasure dealing with all involved with my works that were carried out at Group 1 BMW Bedford.
23 February 2024
From dropping off the car keys to the video of the service and finally picking up the car was a very good experience.
22 February 2024
First class service
22 February 2024
Very good team
22 February 2024
Service provided with regular updates on progress, and resolved a manufacturer recall at same time as service saving another visit.
22 February 2024
Flap hanging down from front OF CAR WHICH I ASKED TO BE ADDRESSED BUT WAS LEFT, HOWEVER PICKED UP ON MINOR NOT RELEVANT DETAILS.
22 February 2024
Fault not detected, but dealt with in a professional way.
22 February 2024
Good communication and helpful.
22 February 2024
Ease of use
30 January 2024
The service and communication was excellent. The car clean was not so good. It looked like the car had been cleaned blindfolded. I had to clean the car again the following day as it was that bad. Otherwise, everything was good!
29 January 2024
Very satisfied and stress-free experience. Good communications.
28 January 2024
Was very concerned at the high service costs
28 January 2024
No communication unless I called you!
28 January 2024
Was kept informed and updated by the service manager. Even though the parts weren't available and the car was at the garage a day longer than it needed to be. I was told No curtesy car available until mid February
28 January 2024
See above, missing response
28 January 2024
Could not fault it
27 January 2024
Some of the recommended extras from the healthcare check are excessively priced
27 January 2024
Great service
27 January 2024
Ash is a credit to your business. Always happy to help
27 January 2024
Ash in the service team was exceptional given how upset we were with the issues.
27 January 2024
Karina was great from start to finish through the process.
27 January 2024
Having had problems over quoted work was told a manager would call me back to resolve but that didnt happen. I had to chase to get the issues resolved. On the day i eventually had the work done the people who helped me were very professional.
27 January 2024
Most of what I put above and updates videos of inspection
27 January 2024
Did everything as it was said would be done
27 January 2024
As always the staff are always very professional helpful.
23 January 2024
The car was ready when they said it would be
22 January 2024
Not at all, I think the concerns I had regarding issues with my car where fobbed off as "its normal" even though they are not.
22 January 2024
Excellent service, do what they promise and do it well.
22 January 2024
The did the recall and a check. The check was really good as they sent a video
22 January 2024
Great service Tom was excellent at Bedford branch
22 January 2024
Excellent service provided, particularly in keeping me updated with progress as my vehicle was serviced. The service advisor spoke to me several times to give me latest status and accompanied me to the car when it was ready to ensure I was satisfied
21 January 2024
Attention to customers I'd excellent
21 January 2024
ll parts of the process were straightforward and clear = the staff looking after me were very attentive and kept me informed
21 January 2024
Friendly and accommodating
21 January 2024
I was offered a taxi home as i had no means to get home. Would have appreciated a taxi back the next day but the lady explained its only one way that is offered.
19 January 2024
Good workmanship
18 January 2024
Good not and brake fluid service and timely whilst I waited.
18 January 2024
Very good this time
18 January 2024
Mot carried out promptly and called to tell me car ready to pick up.
18 January 2024
Group 1 are professional, friendly helpful and knowledgeable. They are very quick at responding to any query.
17 January 2024
I have always used Bedford for my servicing due to their care and attention to detail.
17 January 2024
Everything factored in. A free service item offered too.
17 January 2024
As above
17 January 2024
As above really.
17 January 2024
Went reasonably well. Personnel excellent.
17 January 2024
Great service
17 January 2024
Brilliant service, quick and no hassel as expected from BMW
17 January 2024
I was charged for something that was not delivered.
17 January 2024
detailed in my reply to previous question
17 January 2024
Completely satisfied clear explanation of what was happening and when we needed to return to pick the car up. Couldn't fault them.
15 January 2024
Friendly people, did what they said they would do, good courtesy car and on time return
15 January 2024
took longer than predicted (2 days longer) but this was ok .. tire prices were higher than market place but an agreement was made on a complete set which was not expected after 13K on previous ones
15 January 2024
Cleaned my car, very happy
15 January 2024
Nothing was a problem, keep informed about my car, looked after very well.
15 January 2024
Very friendly and accommodating staff, all work carried out explained thoroughly
15 January 2024
A good experience
14 January 2024
This is the third timei have been asked for feedback on my visit. I have given negative feedback all three times. How about tellin me what you have done about my feedback instead of sending me yet another survey
13 January 2024
As above
12 January 2024
Please see previous answer
12 January 2024
As above
11 January 2024
Same as above
11 January 2024
Completely satisfied
11 January 2024
Very pleased with how they cared for my vintage bmw car.
11 January 2024
Very accommodating and kept me informed throughout the process!
10 January 2024
As above
10 January 2024
Everything done to my satisfaction
10 January 2024
A great team
08 January 2024
I have given 4 stars instead of 5 as unfortunately I was not eligible for a courtesy car. Luckily this was in between Christmas and new year when I was off work anyway, but if I wasn't this would've been very inconvenient as I drive around for work
08 January 2024
Very professional staff
08 January 2024
Fantastic service provided by Group1 Bedford at every visit!!
08 January 2024
see above
07 January 2024
Good customer service
07 January 2024
The complimentary car wash was welcome, but the smeary window-screen I discovered I'd inherited driving home in the dark was not.
07 January 2024
.
07 January 2024
Even better if the video was fully comprehensible
07 January 2024
Excellent service
07 January 2024
Very efficient and helpful
07 January 2024
Kept me informed at all times
07 January 2024
Quick and easy
07 January 2024
The service was prompt, efficient and friendly. The work has always been properly done.
07 January 2024
Was very disappointed that after the service I found that water not was added, also tyres was not inflated even I paid almost 700£ for full service and this small things was not done ,now I am worried if other things was changed and done properly
06 January 2024
Smooth, swift transaction, nothing was too much trouble.
21 March 2024
Great service feom start to finish