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everything worked as planned
Excellent all round
Everything as expected
fast reliable service
Polite and friendly service team.
The service was excellent, though it was frustrating that having given the service desk full detail when initial booking and then checking in for the warranty fault that I had a phone call early afternoon feeding back to me what I'd already told them
Very happy with everything.
Very efficient service
Friendly staff. Easy to deal with.
The dealer resolved my issues promptly.
Kept notified by Jasmine, all went well.
Would have been good to go out in newer 520 d whilst being serviced to get a feel for the car
The video sent to me was very informative
Very efficient and courteous
I've been using Elms/Barons for my BMW servicing requirements since i moved to the area and have always been completely satisfied with their service
As above. Faults and same fault has happened 3 times so far. The staff themselves are lovely though.
Very efficient. Removes anxiety often associated with garages.
Very friendly staff , everything handled very professionally and to our complete satisfaction .
As expected the highest standards of service was provided, polite , courteous team, managed my needs and expectations.
Service with a smile
excellent service, comfortable waiting area, great coffee!
Service was without fault
Took too long just for an mot and brake fluid.Waited over 3and half hours
Service fine but stopped using valet service after many poor experiences. Examples: Gross over use of air freshener, Clean car presented with dirty boot which was not cleaned. Disastrously smeary windscreen after valet (both my BMW's)
Car collected/ delivered to me - really makes a difference, makes life so much easier - thank you. Really like the video messaging to show diagnosis of problems - really clear and easy to understand.
Very professional and good experience
Very professional service
Had to compromise on a few things - choice of colour, reverse parking camera not available to re-purchase (versus it being there in the original car), workshop not being open on a Saturday...... and so on
Excellent trained staff, excellent customer Service,
The experience was better at a previous BMW dealer
Fab experience. Gold star service!!
Karl kept me up to date at every stage..very helpful..everything ran smoothly.
First class service from a very respectable brand something that can be forgotten by other big names