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The whole experience was trouble free.
Alloy wheels recently refurbished and damaged while having a service. Had the car back only one week before it had to be brought back to the garage for more work. Very difficult to speak to anyone or get a call back
Service is always great and spot on
Amazing service from this particular dealership. Jasmine the assistant was extremely helpful and went above and beyond. So much so I'm writing this review weeks after the service as I remember the impact she had.
I was not happy to be informed at 5pm that my car would not be ready for me to collect that evening. I cleaned my car today; whilst under the bonnet, l noticed that the engine cover is scratched, it was not before. It rattles also, most BMW unlike.
They our friendly and professional.
My questions were dealt with promptly and there is always an effort made to arrange for the service to suit personal circumstances.
I can't fault anything about the service, the team did as they said they would, at the time they said they would do it. Smooth from start to finish.
Friendly professional service
My car was hit by a delivery vehicle whilst in for a service.
Again we found the waiting no problem With the facilities offered if required
I've been updated through every stage of the process.
From 1st day onward rear demister takes long time to de-mist compared to other cars (30 min). This was flagged up a few times, we were told that the reason might be the battery being used by other features. This is not satisfactory.
See above regarding service durations. Car can back noting next service due in 2300 miles. After finally getting information from dealer this was explained as being 2300 'breaking miles', this should have been made clear within the service documents.
Service okay, but cleaning of the car did not include the boot! Also unable to help me remove suntan stain from leather armrest. Told it was not possible!!
They found me a car to Take home when mine wasn't ready
See above. This was the first time the car had been in to Barons and was not given a health check.
There was a nail in the tyre the was spotted in the health check but not reported to me. Found out later by watching the video
Friendly and courteous staff from the people at the Service Dept to the collection / delivery driver
Efficient and on time, but it was only a brake fluid change.
MOT and end-of-warranty check were efficiently carried out, taking the time quoted, and I was advised immediately the car was ready for collection
They didn't undertake a repair that I expected them to
as well as a service, the car had a fault with the petrol cap, the car was kept in for a total of 3 days. the first visit to a petrol station after the fault was allegedly rectified, i could again not open the petrol cap.
Good efficient service
Car went I for a routine service oil filter oil and pollen filter replacement plus to look at a long standing rattle in the exhaust. Took them four and a half days and rattle still present. Courtesy car was 2 door 420 convertible not good.
The only problem was the Call Centre booking my car in were unawatre of how long the update would take so didn't allocate me a loan car. However, the onsite staff found me a new Mini Cooper to use.
Friendly and accommodating
Sat Nav software gremlin that I believe BMW are aware of and should be covered by recall but it seems most if not all manafacturs practice passing the buck to their customers this way.
As above, perfect apart from having to wait two weeks.
Two wasted journey's and travel to Bedford. I am however completely satisfied with the response to remove and provide a full refund.
ALL WORK CARRIED OUT AND DESPITE
Job completed well within the time given.
As soon as i got home I had to pump up my tyre and go back out to reset the run flat moniter.
This time round : Late finish. Little interest in helping me. Made to wait when collecting the car while lots of people were free to assist. Then found out the servicing plan I purchased is a con, having been conned on the pre warranty expiry check.
Really quick the process to book an appointment and to do the service. I am not able to compare the prices but I think that it was fair. Customer assistant very helpful.
As it says - completely satisfied
No car or lift into Bedford available had to have an Enterprise car but this worked well
The issue remains unresolved. I had taken it to Barons, Bedford because of previously good experience(s). However, in this instance, it wasn't altogether satisfactory.
The car was picked up and returned ok and the service carried out. However the car was not cleaned at all which I understood was part of the service offered.
Pretty functional experience. Charged me a fortune to top up Ad Blue - hardly labour intensive
No issue- efficient
the service department have always delivered a high standard of service.
As stated above I believe it spoils the experience of having your car serviced at Barons. I have been a customer of this site for some twenty six years and purchased 11 vehicles in that time.
My car has been serviced but in doing so all my radio presets were lost and i have lost applecar play which i cannot seem to find and install so i am upset
Was able to find my vehicle very quickly and offered a great trade in on my car
All down to Niall, top man
Overall happy, at times communications could have been better as had to chase a couple of times
regular communication and car was delivered on time. The handover from Karl was excellent especially showing myself and my wife all the functions and controls in the car as the technology is far superior to our previous BMW.
Felt well looked after
Met with 4 members of staff, from the Car Genius, Sales, Finance and the MD. All very friendly and thankful for my business. Spent c.3hrs running through all the components of the vehicle.
As I said above Karl went through everything very thoroughly and new his stuff
From our first initial contact at the showroom to the courtesy email to see how I'm getting on with my new car everything has been second to none
Really difficult to get through to anyone by phone
Niall and the team where very helpful
Don't answer the phone or call back.
Every question we had was answered by Karl, he couldn't do enough for us he is a credit to Barons.