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My car was returned with black marks down the drivers side. When I complained, I was first told there was no service manager present who I could complain to. Only after I insisted something be done, the marks were cleaned but no apology was offered!
Car was at dealership all day, had a call to say car was ready late afternoon but tyres needed replacing (illegal). Dealership has no tyres and couldn't get any.
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Service completed to high standard from booking the car in to picking it up
kept me informed during the whole process. liked the video as well which you can remind yourself on what may need doing in the future
The Bedford team are always great to deal with & very good with communication and timely updates etc. Nothing too much trouble. Good all round experience, as usual. Thank you
Excellent after Sales Service
Fit in my service quickly at reasonable prices.
The service was faultless. All the necessary work was completed with nothing unnecessary added. Staff were professional. Nice loan car. Service took longer than I expected and that caused problems with traffic congestion going home.
Customer service isn't as good as it used to be
Staff always very helpful.
The service reception was efficient, courteous and professional in their dealing with checking-in my vehicle for it's initial service. The service was conducted most expediently and was an overall satisfactory experience - would definitely recommend
Friendly staff great on the phone shame about the engineers report.
Polite and efficient - nothing too much trouble
got service and very quick given it was technical breakdown but find it funny that the technician stated the tyres have worn unevenly probably due to the wrong tyre pressures.As it is only serviced by bmw who is to blame. (the state of the roads )
The work was carried out quickly and efficiently
My initial email to the service email address didn't get responded to. Also, I was told after the service I was emailed details of the battery issue with quote, but I never received this. Would have been better to print and hand to me
The only hold up was that wrong bumper was ordered so repair took slightly longer but other than that pleased with the whole process. I was kept in the loop the whole time. They also dealt with the bmw garage regarding an electrical fault too.
Great service just one tiny observation would be for a welcoming smile from the service representative on arrival who took my key, understanding it was the start of their long day's work, but a smile provides a better welcome.
The staff were courteous and helpful
My car needed front wiper blades none in stock no mention of blades on payment bill
Delighted, as the source of the rattle was found and fixed. Also squeaky doors resolved by applying a felt tape.
Your staff showed very good customer care and Jasmine was very helpful
When I purchased my car I took out a 3 year service pack and was sold it under the fact that I would get 3 services and not have to pay any extra unless I needed to pay for parts. However just had large service and had fo.pay for health check £80
Everything was done as expected except that the waiting time which I had been advised would be 1 hour to 90 minutes actually ended up as 2 hours..
Very bad lack of communication told car was ready arrived to pick car up informed needed recall work however I was informed of this when I took car in so who didn't tell mechanic
Service arrangements seemed to work OK
Prompt and efficient service
liaised well me regarding the car
Excellent communication and clarity
I was able to have my car sorted fairly quickly but the tyres I required where not in stock and had to source myself
They did what was required. However I felt that having to pay an additional amount for a courtesy car was an imposition. My vehicle was still in warranty & I have a BMW extended warranty now. Surely that all covered me & no extra charge was necessary
When I collected my car I was not told there was a nail in the tyre nor was I offered the service to get it fixed even though whenI bought the car in 2017 I purchased very expensive cover for such problems.
It was ok. I had enquired about a replacement tire prior to the visit and they didn't pick up in that during the inspection telling me all tires were ok. I feel a note should have been made so they were aware
very good except I don't tend to got my vehicle back the same day very often not even from a routine service ALSO sat nav keeps Freezing on start up screen and has been in at least FOUR TIMES & THEY KEEP TELLING ME NO FAULT FOUND!!!!!!!!!!!!!
Prompt, courteous, relyable service
Telephone manners could be substantially improved!
Kept up to date with what is happening
It took 4 weeks for the engineers to complete a 5 minute check and tell me what a dashboard notification meant. There were no courtesy cars so I had to borrow one for this time. Every time I called I was told I would get a call back which I never did
I was surprised with the mileage of my car the pads front and rear had to be replaced. Especially as I had said that I didn't think the brakes were as good ( sharp ) as my previous series 3s
Poor communication from the service advisor, Charlotte. Messages left not responded to, and no acknowledgement of my dissatisfaction with service received from Charlotte when I collected my car. Not the usual level of service normally experienced.
My car still has a Major fault even though it has been in the garage to be repaired.
Everything was good.
I had warranty work done on my car and each time I am asked for a copy of the service book even though I have provided this in the past and the dealership has serviced my car for years.
I had to wait 2.5 hours for my car to have its MOT. I chased twice but wasn't kept updated. I ordered windscreen wipers: two weeks later, still have not received a call. The lock flap from the boot of my car has been taken off and not put back!
As i have already told them my experience was poor
Due to issue with the tyre, as this could cause major issues if ever required due to puncture.
Karl and Cameron are excellent. It's also my second home!
Very helpful staff, went above and beyond to help us throughout the process. Explained our options clearly, helped us find a car that met our needs (and more) very quickly, feel like they're acting in our best interests, a pleasure to deal with!
Good service from all staff members
Very smooth sale
Took less than a week between me test driving the car to being able to drive the car home.
Friendly team - great service
Cameran Akhtar looked after us very courteously and efficiently. My wife and I both had test drives in an X5 of the right specification, and the whole process was attentive but relaxed. Cameran made the purchase as quick and painless as possible.
The sales team where very helpful and understanding on our requirements.
the proof is in the DRIVING... X5 M50d
there were a couple of issues with the car (came from stanstead) but bedford barons done a great job of putting me at ease and sorting out the issues, even out of hours calls to ensure i was still happy with my new car