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Once the car was in service was good
Not too long to wait. Nice coffee on tap. Free valet inside and out.
My tyre pressure problem has now been sorted satisfactorily.
all matters dealt with in a very professional and friendly way
Wipers changed, screen wash cleaned out and potential damage to the underside checked. Very efficient.
See response to question 1.
A software update was required but I wast informed until I arrived that it would take 3+ hours. The software update removed most of my settings which was frustrating, as I know they can be saved to a memory stick.
All good and efficient
Excellent service team, as always.
Had to ring to chase order up and some co fusion as to where the mirror cover was located
My only observation is that the service engineer seems to have lowered the front tyre pressures to 30 compared to the recommended 33 on the door panel plate. Within a few days the tyre pressure monitoring system was telling me that the ..See next box
Carried out service without any delays
Please see the comments above. If someone cares to actually call me back, I will explain the issues in full.
Not particularly friendly. Very upset about being lied to with regard to repatriation of the car. But the job got done.
I brought my car in to be repaired after an accident, I asked for a quote for two front tyres and for my windscreen washer to be unblocked. Nothing happened until the accident repairs were completed. This meant me having to wait longer for my car.
They always keep me informed and are very professional.
Resolved issue and provided courtesy car
As there was refurbishment going on also everything seem to be running smoothly as always
Took far too long to get parts
As in all car showrooms, sales, service always make you feel in the way.
Courteous staff, very short wait, problem resolved
Not a great start - after my car was delivered by transporter, I was met with 'You can't leave it there' rather than 'Good morning, how can we help you today?' or somesuch which might have been a little more welcoming.
I had to return the car to fix a fault. Which they did. It is irritating to have settings changed eg Bluetooth when the car is returned. Re configuration should be offered when collecting the car.
Totally hassle free. Everything done as it should be - fast, efficient, friendly, accurate.
Prompt service car, car was cleaned and the work was completely whilst I waited.
Barons Bedford have always given good customer service.
Booking the vehicle in with the Service Department was quick and hassle free. I always take advantage of the "collection" service offered and every time the drivers have been prompt and courteous.
My only problem is with getting contact with service staff on a telephone call. I may not answer the call back, and the issue can repeat next day!
M O T failed for washer not working, filled and tested the day prior it was ok.Not to pleased at the charge of over £100 to rectify.I worked in management at the Cowley plant before retirement.
Only part of the problems were fixed
Liked the video of the car during service, drinks available were good
I felt my job was an inconvenience to the team at Bedford.
I was late getting my car back, late phone call due to telephone system issue, performed work before (Discs and Pads) asking the question on charges
Again a good service but on the expensive time
Good communication, no issues
Only reason I was not completely satisfied is that work on the new BMW showroom means that BMW and Mini are sharing Mini space at the moment which means everything is cramped.
It was completed in time frame specified
booking a bit difficult
Very good but waiting area at present is less comfortable while the upgrade works are going on
service reception staff were very efficient on the day of service
Was given a mini to drive but found it uncomfortable
poor customer service when it came to collecting my car.
The service was completed in the stated time and was given a video highlighting the condition of the tyres and brakes.All the staff that i came in contact with were helpful and polite.
Working well with their alterations
The team at Barons did what they promised to do but there was an issue with the price charged which was resolved immediately but it seemed they were just trying to get more money.
Good and efficient service at the dealership including a requested call back
date and time were fixed and met. The work was completed within the estimated time. I wanted it done as quickly as possible and therefore I agreed to forgo the cleaning of the car afterwards. There were no problems.
I ordered a replacement key at over £200 which was issued to me when I picked up the car from its recent warranty service. The first time I went to use it I found out that it had not been programmed for the car so was useless.
Problem seems to have been fixed now. Was given progress updates whilst car was off road.
4400 330D AND 530D ESTATE SERVICE VERY POOR
the staff were very pleasant and very helpful
First service for my car
MoT done on time but valeting not done well
always collect car early morning though suspect it's often left until the afternoon to be looked at as often they have to keep it a extra day especially if there is a problem or it requires parts
I general I am kept informed of what is going on during the service, and the service is delivered at the estimated time.
Everything done in a very professional way
Dropped one star due to lead time to obtain a maintenance slot to deal with loss of power due to a faulty exhaust valve. This was a warranty intervention.Good communications whilst whilst car was was in the workshop with frequent updates from team.
As above plus good explanation of work undertaken and why
Quick to book appointment and overall good service
rather dry uninterested service desk, but did fit me in at short notice.
Cannot fault all services offered
Technician forgot to stamp service book
Easy to deal with, our hire car was of a good standard. Service explained well via a video, with a very honest report on my tyre condition.
As the answer given above. Had a video sent of my car whilst / during the service. Never had that from any garage before.
I was very satisfied.
The service was carried out in under 2 hours & a video sent to me before I had left the dealership. 1 minor issue was that, once viewed, the video mentioned that the front tyres had worn on the outer edges, but didn't suggest a reason why.
The services have always been efficient and pain free.
The reason for my service visit was to rectify an issue that is an ongoing problem with my vehicle that was raised in early May 2018. The rear braking system appears to be faulty, after this (the second attempt) visit, the fault is still present.
They never have loan cars available for the last 4 times I have been. Meaning I have to get a enterprise vehicle which is not ideal. Will be going to another garage in the future.
Pleasant and helpful staff.
Friendly & helpful at all times.
Really good service. Just forgot to reset the vehicle inspection date
Done what needed doing.
Very well organised
Good service but not kept fully informed of progress with back order part.
Collect and deliver service is very convenient and work was carried out on time and at a reasonable price.
My only gripe is that the courtesy card always seem to be mini, Id much rather a BMW and its useful using a courtesy car as an extended test drive to assess next car to buy
Because they were very helpful and tried to resolve a problem which could not be resolved.
I asked for a rattle under my bonnet to be investigate but it is still there. My bumper is damaged and I asked for a quote to repair it, 2 weeks on and I havent received my quote. Car was washed after the service but left with water marks all over.
Very satisfied with the click and collect service but electronics played up afterwards (seat belt apparently not on, head beam light not properly adjusted - all things which weren't an issue before). Since then, these warnings have vanished again.
The team at Barons will always do what they can to ensure everything is completed to your satisfaction, they will always accommodate you and ensure that your vehicle is returned in immaculate condition, one of the best BMW dealerships I have dealt ei
Easy to book online, turned up and waiting room available with refreshments so I could work whilst the car was being serviced.
However, £117 + VAT for the engine oil is ridiculously expensive!
Rear camera still doesnt work even after a new control unit was fitted, the vehicle is in for its second visit tomorrow (19 sep) hope this is successful
I dropped off my vehicle and was given a lift home as agreed. The vehicle was ready for collection at the stated time, cleaned inside & out - thank you!
The work completed within advised timescales and a loan car was provided.
Friendly welcoming staff.
Strait forward and little hassle
Everything promised was done
Work done efficiently and promptly, again no reason to not give maximum rating
Courteous staff, great courtesy car
Always happy to help with any questions I have
Predominately down to Abraham Benjamin. I fancied a change from BMW for my new car and Abraham convinced me otherwise. It was not an easy sale, mainly conducted over email and Abraham never gave up!
Was kept up to date with the delivery date etc, and true to form it arrived on the day
Niall was polite, friendly and helpful. I've asked him to contact me in 12-18 months time for the next car.
Was kept up to date with how production and delevery was going with videos
Things were organised and explained well particularly the product genius when I collected the car.
Karl Haxton made the process very easy and pleasant
I have great rapport with Andy Brown who has looked after my needs with bmw over last 14 years
Very polite, very Knowledgable made my purchase very easy.
We got it the day arranged and it was immaculate.
Josh was great. Didnt get to see car and unaware of full spec until day of collection. Slight mishap with BMW insurance, not provided in end. Not much fuel in tank. Also watched others receive flowers/gifts etc, still awaiting ours.
All good apart from hiccup with BMW complimentary insurance. Also not much fuel in car, seems strange for such an excellent company.