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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Nick Crabtree

Head of Business

Daniel Stevens

General Sales Manager
  • Department BMW

Scott Brookes

BMW Retail Sales Manager
  • Department BMW

Bill Pridding

Service Manager
  • Department BMW

Adam Correa

Local Business Development Manager
  • Department BMW

David McAneny

Local Business Development Manager
  • Department BMW

Steve Hughes

BMW Business Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Josh Holliday

BMW Sales Executive
  • Department BMW

Dan Arneaud

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly & helpful at all times.

Service

Pleasant and helpful staff.

Service

Really good service. Just forgot to reset the vehicle inspection date

Service

Very well organised

Service

Done what needed doing.

Service

Good service but not kept fully informed of progress with back order part.

Service

Collect and deliver service is very convenient and work was carried out on time and at a reasonable price.

Service

My only gripe is that the courtesy card always seem to be mini, I’d much rather a BMW and it’s useful using a courtesy car as an extended test drive to assess next car to buy

Service

Prompt action

Service

Because they were very helpful and tried to resolve a problem which could not be resolved.

Service

Very satisfied with the click and collect service but electronics played up afterwards (seat belt apparently not on, head beam light not properly adjusted - all things which weren't an issue before). Since then, these warnings have vanished again.

Service

I asked for a rattle under my bonnet to be investigate but it is still there. My bumper is damaged and I asked for a quote to repair it, 2 weeks on and I haven’t received my quote. Car was washed after the service but left with water marks all over.

Service

The team at Barons will always do what they can to ensure everything is completed to your satisfaction, they will always accommodate you and ensure that your vehicle is returned in immaculate condition, one of the best BMW dealerships I have dealt ei

Service

Strait forward and little hassle

Service

Easy to book online, turned up and waiting room available with refreshments so I could work whilst the car was being serviced.

Service

Rear camera still doesn’t work even after a new control unit was fitted, the vehicle is in for its second visit tomorrow (19 sep) hope this is successful

Service

Friendly welcoming staff.

Service

I dropped off my vehicle and was given a lift home as agreed. The vehicle was ready for collection at the stated time, cleaned inside & out - thank you!

Service

However, £117 + VAT for the engine oil is ridiculously expensive!

Service

The work completed within advised timescales and a loan car was provided.

Service

Everything promised was done

Service

Courteous staff, great courtesy car

Service

Work done efficiently and promptly, again no reason to not give maximum rating

Service

Always happy to help with any questions I have

Service

Major service carried out promptly and efficiently

Service

Very friendly, efficient reception staff, able to provide satifying answers to my queries. I asked for a while-you-wait brake service which was completed within an acceptable time. I like the system of reading the car key to determine work needed.

Service

Not really sure the front break discs needed replacing at this service

Service

The Sales staff negotiated on price and we were able to agree a deal that was mutually acceptable to all parties.

Service

Only use same garage for service in the past and now happy to continue with Barons

Service

I did not book an appointment, my fuse had gone and the Bedford branch sorted it with in 20 mins

Service

Very friendly and professional service. Email containing report was great. Video of inspection was an excellent bonus.

Service

I was invited to have my car inspected prior to the 3 year warranty expiring. I was dealt with quickly and efficiently, a loan car was provided. When the inspection was completed I returned to collect my car and to find it had been thoroughly cleaned

Service

Excellent service

Service

Job done no fuss

Service

Nice environment, everyone knows what they're doing. Swift.

Service

Car Satnav not updated, but not too important though the reversing on dashboard still does not work?

Service

Never had a problem with servicing at Bedford and always completed to schedule and kept updated

Service

My experience was as I would expect from a 'premium' marque. Nothing more nothing less. However, I was slightly disappointed at having to pay for an issue with the handbrake when the car is still under warranty.

Service

To be completely satisfied would be one or two more things for my daughter to do whilst we waited (the terminals were not working which would otherwise have helped). Otherwise was very pleasant.

Service

Great people. Great service.

Service

My initial call went to a call centre not the local dealer and was very slow and unsatisfactory. I decided go in person to Elms in Bedford after which service was excellent.

Service

They provide a no hassle, quick and easy to follow service.

Service

Great & personable service from the staff on the service desk

Service

-person who booked me in was a little abrupt on the day-car had Low tyre pressures alert (came up the day before) , this was reset but pressures not adjusted at all. -poor cleaning inside, boot and footwell under floor under mats not hoovered.

Service

I like the email with the video clip showing what the engineer has done to the car.

Service

Barons have always provided me with excellent service. Highly recommended.

Service

Efficient and reliable

Service

Everything was fine, the service was conducted while I waited and the staff and hospitality was very professional.

Service

No issues, everything was as arranged

Service

Fast, efficient, and proffesional.

Service

The service on the car was a little disappointing

Service

everything worked as planned

Service

We got it the day arranged and it was immaculate.

Sales

Very polite, very Knowledgable made my purchase very easy.

Sales

All good apart from hiccup with BMW complimentary insurance. Also not much fuel in car, seems strange for such an excellent company.

Sales

Josh was great. Didn’t get to see car and unaware of full spec until day of collection. Slight mishap with BMW insurance, not provided in end. Not much fuel in tank. Also watched others receive flowers/gifts etc, still awaiting ours.

Sales

As always a professional and personal service from BMW Bedford

Sales

The sales team could not be more helpful and the after sales is second tonone