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Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was returned with black marks down the drivers side. When I complained, I was first told there was no service manager present who I could complain to. Only after I insisted something be done, the marks were cleaned but no apology was offered!

Service

Car was at dealership all day, had a call to say car was ready late afternoon but tyres needed replacing (illegal). Dealership has no tyres and couldn't get any.

Service

No further comments

Service

Service completed to high standard from booking the car in to picking it up

Service

kept me informed during the whole process. liked the video as well which you can remind yourself on what may need doing in the future

Service

The Bedford team are always great to deal with & very good with communication and timely updates etc. Nothing too much trouble. Good all round experience, as usual. Thank you

Service

Excellent after Sales Service

Service

Fit in my service quickly at reasonable prices.

Service

The service was faultless. All the necessary work was completed with nothing unnecessary added. Staff were professional. Nice loan car. Service took longer than I expected and that caused problems with traffic congestion going home.

Service

Customer service isn't as good as it used to be

Service

Staff always very helpful.

Service

The service reception was efficient, courteous and professional in their dealing with checking-in my vehicle for it's initial service. The service was conducted most expediently and was an overall satisfactory experience - would definitely recommend

Service

Friendly staff great on the phone shame about the engineers report.

Service

Good service

Service

Polite and efficient - nothing too much trouble

Service

got service and very quick given it was technical breakdown but find it funny that the technician stated the tyres have worn unevenly probably due to the wrong tyre pressures.As it is only serviced by bmw who is to blame. (the state of the roads )

Service

The work was carried out quickly and efficiently

Service

My initial email to the service email address didn't get responded to. Also, I was told after the service I was emailed details of the battery issue with quote, but I never received this. Would have been better to print and hand to me

Service

The only hold up was that wrong bumper was ordered so repair took slightly longer but other than that pleased with the whole process. I was kept in the loop the whole time. They also dealt with the bmw garage regarding an electrical fault too.

Service

Great service just one tiny observation would be for a welcoming smile from the service representative on arrival who took my key, understanding it was the start of their long day's work, but a smile provides a better welcome.

Service

The staff were courteous and helpful

Service

My car needed front wiper blades none in stock no mention of blades on payment bill

Service

Delighted, as the source of the rattle was found and fixed. Also squeaky doors resolved by applying a felt tape.

Service

Your staff showed very good customer care and Jasmine was very helpful

Service

When I purchased my car I took out a 3 year service pack and was sold it under the fact that I would get 3 services and not have to pay any extra unless I needed to pay for parts. However just had large service and had fo.pay for health check £80

Service

Everything was done as expected except that the waiting time which I had been advised would be 1 hour to 90 minutes actually ended up as 2 hours..

Service

Very bad lack of communication told car was ready arrived to pick car up informed needed recall work however I was informed of this when I took car in so who didn't tell mechanic

Service

Service arrangements seemed to work OK

Service

Prompt and efficient service

Service

liaised well me regarding the car

Service

Excellent communication and clarity

Service

I was able to have my car sorted fairly quickly but the tyres I required where not in stock and had to source myself

Service

They did what was required. However I felt that having to pay an additional amount for a courtesy car was an imposition. My vehicle was still in warranty & I have a BMW extended warranty now. Surely that all covered me & no extra charge was necessary

Service

When I collected my car I was not told there was a nail in the tyre nor was I offered the service to get it fixed even though whenI bought the car in 2017 I purchased very expensive cover for such problems.

Service

It was ok. I had enquired about a replacement tire prior to the visit and they didn't pick up in that during the inspection telling me all tires were ok. I feel a note should have been made so they were aware

Service

very good except I don't tend to got my vehicle back the same day very often not even from a routine service ALSO sat nav keeps Freezing on start up screen and has been in at least FOUR TIMES & THEY KEEP TELLING ME NO FAULT FOUND!!!!!!!!!!!!!

Service

Prompt, courteous, relyable service

Service

Quality staff

Service

Telephone manners could be substantially improved!

Service

Kept up to date with what is happening

Service

It took 4 weeks for the engineers to complete a 5 minute check and tell me what a dashboard notification meant. There were no courtesy cars so I had to borrow one for this time. Every time I called I was told I would get a call back which I never did

Service

I was surprised with the mileage of my car the pads front and rear had to be replaced. Especially as I had said that I didn't think the brakes were as good ( sharp ) as my previous series 3s

Service

Poor communication from the service advisor, Charlotte. Messages left not responded to, and no acknowledgement of my dissatisfaction with service received from Charlotte when I collected my car. Not the usual level of service normally experienced.

Service

My car still has a Major fault even though it has been in the garage to be repaired.

Service

Everything was good.

Service

I had warranty work done on my car and each time I am asked for a copy of the service book even though I have provided this in the past and the dealership has serviced my car for years.

Service

I had to wait 2.5 hours for my car to have its MOT. I chased twice but wasn't kept updated. I ordered windscreen wipers: two weeks later, still have not received a call. The lock flap from the boot of my car has been taken off and not put back!

Service

As i have already told them my experience was poor

Service

Due to issue with the tyre, as this could cause major issues if ever required due to puncture.

Sales

Karl and Cameron are excellent. It's also my second home!

Sales

Very helpful staff, went above and beyond to help us throughout the process. Explained our options clearly, helped us find a car that met our needs (and more) very quickly, feel like they're acting in our best interests, a pleasure to deal with!

Sales

Good service from all staff members

Sales

Very smooth sale

Sales

Took less than a week between me test driving the car to being able to drive the car home.

Sales

Friendly team - great service

Sales

Cameran Akhtar looked after us very courteously and efficiently. My wife and I both had test drives in an X5 of the right specification, and the whole process was attentive but relaxed. Cameran made the purchase as quick and painless as possible.

Sales

The sales team where very helpful and understanding on our requirements.

Sales

the proof is in the DRIVING... X5 M50d

Sales

there were a couple of issues with the car (came from stanstead) but bedford barons done a great job of putting me at ease and sorting out the issues, even out of hours calls to ensure i was still happy with my new car