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Friendly & helpful at all times.
Pleasant and helpful staff.
Really good service. Just forgot to reset the vehicle inspection date
Very well organised
Done what needed doing.
Good service but not kept fully informed of progress with back order part.
Collect and deliver service is very convenient and work was carried out on time and at a reasonable price.
My only gripe is that the courtesy card always seem to be mini, Id much rather a BMW and its useful using a courtesy car as an extended test drive to assess next car to buy
Because they were very helpful and tried to resolve a problem which could not be resolved.
Very satisfied with the click and collect service but electronics played up afterwards (seat belt apparently not on, head beam light not properly adjusted - all things which weren't an issue before). Since then, these warnings have vanished again.
I asked for a rattle under my bonnet to be investigate but it is still there. My bumper is damaged and I asked for a quote to repair it, 2 weeks on and I havent received my quote. Car was washed after the service but left with water marks all over.
The team at Barons will always do what they can to ensure everything is completed to your satisfaction, they will always accommodate you and ensure that your vehicle is returned in immaculate condition, one of the best BMW dealerships I have dealt ei
Strait forward and little hassle
Easy to book online, turned up and waiting room available with refreshments so I could work whilst the car was being serviced.
Rear camera still doesnt work even after a new control unit was fitted, the vehicle is in for its second visit tomorrow (19 sep) hope this is successful
Friendly welcoming staff.
I dropped off my vehicle and was given a lift home as agreed. The vehicle was ready for collection at the stated time, cleaned inside & out - thank you!
However, £117 + VAT for the engine oil is ridiculously expensive!
The work completed within advised timescales and a loan car was provided.
Everything promised was done
Courteous staff, great courtesy car
Work done efficiently and promptly, again no reason to not give maximum rating
Always happy to help with any questions I have
Major service carried out promptly and efficiently
Very friendly, efficient reception staff, able to provide satifying answers to my queries. I asked for a while-you-wait brake service which was completed within an acceptable time. I like the system of reading the car key to determine work needed.
Not really sure the front break discs needed replacing at this service
The Sales staff negotiated on price and we were able to agree a deal that was mutually acceptable to all parties.
Only use same garage for service in the past and now happy to continue with Barons
I did not book an appointment, my fuse had gone and the Bedford branch sorted it with in 20 mins
Very friendly and professional service. Email containing report was great. Video of inspection was an excellent bonus.
I was invited to have my car inspected prior to the 3 year warranty expiring. I was dealt with quickly and efficiently, a loan car was provided. When the inspection was completed I returned to collect my car and to find it had been thoroughly cleaned
Job done no fuss
Nice environment, everyone knows what they're doing. Swift.
Car Satnav not updated, but not too important though the reversing on dashboard still does not work?
Never had a problem with servicing at Bedford and always completed to schedule and kept updated
My experience was as I would expect from a 'premium' marque. Nothing more nothing less. However, I was slightly disappointed at having to pay for an issue with the handbrake when the car is still under warranty.
To be completely satisfied would be one or two more things for my daughter to do whilst we waited (the terminals were not working which would otherwise have helped). Otherwise was very pleasant.
Great people. Great service.
My initial call went to a call centre not the local dealer and was very slow and unsatisfactory. I decided go in person to Elms in Bedford after which service was excellent.
They provide a no hassle, quick and easy to follow service.
Great & personable service from the staff on the service desk
-person who booked me in was a little abrupt on the day-car had Low tyre pressures alert (came up the day before) , this was reset but pressures not adjusted at all. -poor cleaning inside, boot and footwell under floor under mats not hoovered.
I like the email with the video clip showing what the engineer has done to the car.
Barons have always provided me with excellent service. Highly recommended.
Efficient and reliable
Everything was fine, the service was conducted while I waited and the staff and hospitality was very professional.
No issues, everything was as arranged
Fast, efficient, and proffesional.
The service on the car was a little disappointing
everything worked as planned
We got it the day arranged and it was immaculate.
Very polite, very Knowledgable made my purchase very easy.
All good apart from hiccup with BMW complimentary insurance. Also not much fuel in car, seems strange for such an excellent company.
Josh was great. Didnt get to see car and unaware of full spec until day of collection. Slight mishap with BMW insurance, not provided in end. Not much fuel in tank. Also watched others receive flowers/gifts etc, still awaiting ours.
As always a professional and personal service from BMW Bedford
The sales team could not be more helpful and the after sales is second tonone