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Prompt and efficient service
liaised well me regarding the car
I was able to have my car sorted fairly quickly but the tyres I required where not in stock and had to source myself
They did what was required. However I felt that having to pay an additional amount for a courtesy car was an imposition. My vehicle was still in warranty & I have a BMW extended warranty now. Surely that all covered me & no extra charge was necessary
When I collected my car I was not told there was a nail in the tyre nor was I offered the service to get it fixed even though whenI bought the car in 2017 I purchased very expensive cover for such problems.
It was ok. I had enquired about a replacement tire prior to the visit and they didn't pick up in that during the inspection telling me all tires were ok. I feel a note should have been made so they were aware
Prompt, courteous, relyable service
very good except I don't tend to got my vehicle back the same day very often not even from a routine service ALSO sat nav keeps Freezing on start up screen and has been in at least FOUR TIMES & THEY KEEP TELLING ME NO FAULT FOUND!!!!!!!!!!!!!
Telephone manners could be substantially improved!
Kept up to date with what is happening
It took 4 weeks for the engineers to complete a 5 minute check and tell me what a dashboard notification meant. There were no courtesy cars so I had to borrow one for this time. Every time I called I was told I would get a call back which I never did
I was surprised with the mileage of my car the pads front and rear had to be replaced. Especially as I had said that I didn't think the brakes were as good ( sharp ) as my previous series 3s
Poor communication from the service advisor, Charlotte. Messages left not responded to, and no acknowledgement of my dissatisfaction with service received from Charlotte when I collected my car. Not the usual level of service normally experienced.
My car still has a Major fault even though it has been in the garage to be repaired.
As i have already told them my experience was poor
I had warranty work done on my car and each time I am asked for a copy of the service book even though I have provided this in the past and the dealership has serviced my car for years.
Everything was good.
I had to wait 2.5 hours for my car to have its MOT. I chased twice but wasn't kept updated. I ordered windscreen wipers: two weeks later, still have not received a call. The lock flap from the boot of my car has been taken off and not put back!
Very Helpful and well informed
Very good service but did have to wait when I arrive to collect the car, after I'd been phoned to say it was ready.
Kept informed, efficiently handled. Like the follow up email.
Much better than previous visits when the business was owned by Elms when the customer service was poor. But there is still an attitude problem with staff who are very surly and above themselves.
Service carried out effectively and lift home mitigated longer than expected waiting time.
Much better customer service then Milton Keynes. Professional staff and no hassles.
I had no problem with service but my car was damaged
Great service as always, warm welcome & treated well
Accommodating to suit my needs, professional and helpful staff
Happy with the exception that a courtesy car was not available for the day.
Barons got confused between successive cars that I've owned. As I have a personalised No Plate, it moves from car to car, and although all cars are bought through the BMW Dealership network, records seem not to be up to date. Why not use the VIN?
Information supplied by Barrons and car returned on time
Service was fab
Met my high expectations of BMW.
Service receptionist not as friendly or personable as in the past.
Straight forward open and honest pricing
When I purchased the car the satnav was out of date and was told that I could bring it in as many times as I liked, to have it undated. The 1st time no trouble but the last time 2nd was told to do it myself. It was eventually done by you, as agreeme
Never had an issue previously and this experience was the same great service.
ive made 2 online enquiries about a 48 hour test drive on 2 brand new cars on separate occasions and not once has this been followed up. I guess you don't need my money after all?
All the staff are friendly and helpful
Again poor communications. Service dept didn't respond to receptionists messages assuming they were past on
See above. Curtesy car was excellent.
Nothing to fault
I have a motability car and the service and treatment was very good and friendly
Wait time to long. When my car breaks down I need it fixing urgent and not only could it not be fixed but it couldn't even be diagnosed for months
The last two times I have taken my car in for a standard service its been nothing but a nightmare. My car has been in for multiple days due to no fault with the car or fault of my own and the communication has been appalling - leading to me being wit
Did. What they said they would do and when they would do it
Apart from Ash they are absolutely incompetent, twice I have had charges added with no prior notice or agreement.
Communication with update and curtousy car was non existent I had to keep ringing in for update.
My experience on Tuesday was one of the better customer experiences I've had so far but having booked a courtesy car it was quite obvious that there wasn't one for me and it took about 20 minutes to organise one!!! Luckily I was not in a rush.
Aside from not being completely honest with the work being done and the price - of which I cant fault the staff there - they were great. the video sent to me was a nice touch.
The service was explained via an email video and you know who worked on your car.
The car was given a complimentary clean-for which I was very grateful. However it was left with watery streaks all over it where the water had been allowed to run down the sides.
It was arranged efficiently. Just a routine MoT.
It was just for an Mot, I had arranged to wait for it and it was all done quickly.
Communication could have been a lot better
Lack of communication and cost of parts .. air filler for about £80!!!
Ash was excellent & extremely helpful.
As above, I feel like I'm working for them to sort issues rather than the other way around. My factory ordered car took so long to arrive that they didn't honour the finance agreement that had been agreed on order, so I had to buy on worse terms
Helpful organisation, reliable and good service over many years. Only complaint at times the lead time to get an appointment for an intervention is to long.
I have been a customer for 38 years.
It took 3 hours to replace a booked in wing mirror glazing lens.I was told a recall fix to replace 3 bolts on a steering box (?) was needed so I agreed to get it done immediately and then you kindly valeted the car. 3 hours seems excessively long?
The video inspection of my car stated my brake discs and pads were fine, 2 hours later I received a call stating that they were lipped and near limit and needed changing! The invoice stated my vehicle had been washed and valeted but it had not.
Efficient drop off and picking up and service cost was as directed.
Cameran Akhtar looked after us very courteously and efficiently. My wife and I both had test drives in an X5 of the right specification, and the whole process was attentive but relaxed. Cameran made the purchase as quick and painless as possible.
The sales team where very helpful and understanding on our requirements.
the proof is in the DRIVING... X5 M50d
there were a couple of issues with the car (came from stanstead) but bedford barons done a great job of putting me at ease and sorting out the issues, even out of hours calls to ensure i was still happy with my new car
I dealt with Niall from when my wife and I first walked into the showroom just for a look. Niall always listened, never pushed us towards things we weren't interested in and answered all of my many questions in a timely, accurate and friendly manner.
Fantastic service from your Bedford branch and massive thank you to shibz who made me feel welcome and really valued as a new customer. Will be recommending him to family and friends who are interested in purchasing a BMW.