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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Explore the dealership.

Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Bill Pridding

Aftersales Manager
  • Department BMW

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Adam Correa

Local Business Development Manager
  • Department BMW

Rob Snape

Service Reception Manager

David McAneny

Local Business Development Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Simon James

Sales Executive

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

Gemma McDermott

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Wait time to long. When my car breaks down I need it fixing urgent and not only could it not be fixed but it couldn't even be diagnosed for months

Service

Nothing to fault

Service

I have a motability car and the service and treatment was very good and friendly

Service

The last two times I have taken my car in for a standard service its been nothing but a nightmare. My car has been in for multiple days due to no fault with the car or fault of my own and the communication has been appalling - leading to me being wit

Service

Did. What they said they would do and when they would do it

Service

My experience on Tuesday was one of the better customer experiences I've had so far but having booked a courtesy car it was quite obvious that there wasn't one for me and it took about 20 minutes to organise one!!! Luckily I was not in a rush.

Service

Communication with update and curtousy car was non existent I had to keep ringing in for update.

Service

Apart from Ash they are absolutely incompetent, twice I have had charges added with no prior notice or agreement.

Service

Aside from not being completely honest with the work being done and the price - of which I cant fault the staff there - they were great. the video sent to me was a nice touch.

Service

The service was explained via an email video and you know who worked on your car.

Service

It was arranged efficiently. Just a routine MoT.

Service

The car was given a complimentary clean-for which I was very grateful. However it was left with watery streaks all over it where the water had been allowed to run down the sides.

Service

It was just for an Mot, I had arranged to wait for it and it was all done quickly.

Service

See above

Service

Lack of communication and cost of parts .. air filler for about £80!!!

Service

I have been a customer for 38 years.

Service

Communication could have been a lot better

Service

Ash was excellent & extremely helpful.

Service

Helpful organisation, reliable and good service over many years. Only complaint at times the lead time to get an appointment for an intervention is to long.

Service

As above, I feel like I'm working for them to sort issues rather than the other way around. My factory ordered car took so long to arrive that they didn't honour the finance agreement that had been agreed on order, so I had to buy on worse terms

Service

It took 3 hours to replace a booked in wing mirror glazing lens.I was told a recall fix to replace 3 bolts on a steering box (?) was needed so I agreed to get it done immediately and then you kindly valeted the car. 3 hours seems excessively long?

Service

The video inspection of my car stated my brake discs and pads were fine, 2 hours later I received a call stating that they were lipped and near limit and needed changing! The invoice stated my vehicle had been washed and valeted but it had not.

Service

Efficient drop off and picking up and service cost was as directed.

Service

As before - cold and unfriendly service.

Service

Service is excellent, timely and the people are spot on.

Service

Staff that I came in contact with fully explained all matters regarding the purchase and maintenance of my vehicle.

Service

See above

Service

Excellent service, have no complaints. Car was picked up serviced and returned without issue.

Service

Good service but for future reference I am Mrs Dingwall, not Mr!

Service

As expected.

Service

Faultless service

Service

Loved the check video, the overall experience was efficient and effective.

Service

Car wasn't ready at the agreed time

Service

There seemed to lack any real customer service with a long lead time for a scheduled service. Not very customer friendly.

Service

Quick and easy. Unfortunately car not available so had to provide own transport back. Could have waited if known it was only a brake fluid check

Service

Really looked after me

Service

I called Barons to get a service in April and the earliest date available was end of June which is pretty poor in itself, compounded a complete lack of dealer communication

Service

Problem sorted quickly and with no fuss

Service

Staff are courteous and friendly and you feel confident that you can trust their advice. Much improved since central servicing telephone system has been dropped - they must have lost many customers by this ill conceived idea!

Service

All very good, dropped one star as no water / refreshments in business lounge and slight wi-fi issue.

Service

Personal attention from single member of staff

Service

would have been completely satisfied if the team had remembered to phone me back with an estimate for tow cap replacement

Service

All was done as planned in a timely manner, with full communication.

Service

I still do not have an answer on how to use the BMW Advanced Car eye Viewer. It does not work.

Service

Your team could not do enough for me.

Service

Always attentive and try to accommodate any special particular request

Service

Karl and Cameron know how to deal with customers

Service

Received appointment with service with short lead time, and necessary warranty work carried out without delay, entirely satisfied with service received.

Service

Very good

Service

My honest opinion is not as good as Elms.

Service

I had difficulty getting through on the phone to book. I was told the service would take 1.5 hours and could wait. I arrived at 08:15 and eventually had to take the serviced car at 11:50 without the valet and clean as I had an appointment to go to.

Service

The service calendar was super busy with no available dates for 6 weeks, we agreed I leave my car for several days while I travelled on business and they fitted it in for an oil change. It was yet another demonstration of good customer service.

Service

Good service, however had to wait well over a month for a service. I was disappointed but the service staff not advocating to head office the damage on the door seal and not having this replaced as a good will gesture

Service

Again Exceptional Service!

Service

Fantastic service from your Bedford branch and massive thank you to shibz who made me feel welcome and really valued as a new customer. Will be recommending him to family and friends who are interested in purchasing a BMW.

Sales

I was always kept up to date with the purchase and arrival of my new car.

Sales

from test drive to driving out of the garage with my new 5 series, everything went like clockwork.

Sales

It was amazing and such a special experience.

Sales

I had great service from Barons Bedford and continue to have great after sales service from Niall. I'm on crutches and I was offered a lift by Niall to and from the dealership, very good service. Karl has also helped me out and is very friendly.

Sales

No problems at all. I was kept informed at all times, all the staff were friendly and professional - especially Karl Haxton who was a pleasure to do business with.

Sales

Friendly and professional

Sales

On my first visit I spent 40 mins in the showroom and nobody came to talk to me. I saw the car I wanted, went home and got onto CarWow - guess what local dealer straight in touch. Once I started dealing with Karl everything was great & well organised

Sales

Andy Brown and the team at Barons we're superb, great communication, flexibility and service

Sales

again good service through out .

Sales

Excellent service

Sales

I would have preferred a printed pack of my documents rather than several emails with attachments.