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Really quick the process to book an appointment and to do the service. I am not able to compare the prices but I think that it was fair. Customer assistant very helpful.
This time round : Late finish. Little interest in helping me. Made to wait when collecting the car while lots of people were free to assist. Then found out the servicing plan I purchased is a con, having been conned on the pre warranty expiry check.
As it says - completely satisfied
No car or lift into Bedford available had to have an Enterprise car but this worked well
The issue remains unresolved. I had taken it to Barons, Bedford because of previously good experience(s). However, in this instance, it wasn't altogether satisfactory.
Pretty functional experience. Charged me a fortune to top up Ad Blue - hardly labour intensive
The car was picked up and returned ok and the service carried out. However the car was not cleaned at all which I understood was part of the service offered.
No issue- efficient
the service department have always delivered a high standard of service.
As stated above I believe it spoils the experience of having your car serviced at Barons. I have been a customer of this site for some twenty six years and purchased 11 vehicles in that time.
My car has been serviced but in doing so all my radio presets were lost and i have lost applecar play which i cannot seem to find and install so i am upset
A flawless booking in and collection service. Staff are very friendly and helpful.
The main BMW area was being refurbished so the waiting area was in the MINI showroom which was a bit cramped but I understand the BMW area is open again.
Very easy - great staff
As usual, excellent service received from Barons.
The price I was quoted when booking the service was questioned when I took my car in.
Good customer care
Poor upfront comms with email questions about pricing not being responded to, Dealer not able to identify MOT protect for the vehicle despite it being on the BMW website
Work was extended due to awaiting parts and MOT pricing was much higher than other BMW outlets.
Fast, efficient, high quality service
Great customer service. Friendly approachable staff.
I was treated well while I was waiting for my car but see above for reasons why Im not completely satisfied. It took three calls to get a price for tyres.
The service staff gave me all of the information I required, and were prompt in their responses to any questions I had. All of the service advisors are a credit to the site.
Ive always been looked after well
From collection to delivery all was as expected from BMW.
See previous comments, just a poorly run dealership with no focus on customer service.
Fairly though a specific part required was not available on the day I left the car despite being booked in several day previously and it was known the part was required. Meant car had to stay in over the weekend. No replacement available either.
This is the 2nd time I brought the car in to sort out adaptive headlights but they were at a loss to try to fix them. Annoyingly they didnt believe me there is a problem. Why would I waste my time if there wasnt a problem!!??
They did what they said they were going to do.
good communication all round, everything went nice & smooth as it should
The service from Barons Bedford is normally very good. My only disappointment is the delay procuring the part to repair my vehicle.
Once the car was in service was good
My tyre pressure problem has now been sorted satisfactorily.
See response to question 1.
all matters dealt with in a very professional and friendly way
Wipers changed, screen wash cleaned out and potential damage to the underside checked. Very efficient.
A software update was required but I wast informed until I arrived that it would take 3+ hours. The software update removed most of my settings which was frustrating, as I know they can be saved to a memory stick.
All good and efficient
Excellent service team, as always.
Had to ring to chase order up and some co fusion as to where the mirror cover was located
My only observation is that the service engineer seems to have lowered the front tyre pressures to 30 compared to the recommended 33 on the door panel plate. Within a few days the tyre pressure monitoring system was telling me that the ..See next box
Please see the comments above. If someone cares to actually call me back, I will explain the issues in full.
Not particularly friendly. Very upset about being lied to with regard to repatriation of the car. But the job got done.
Abraham Benjamin refreshed my memory about the Motability process. He talked me through the specs of the replacement car that would suit my needs best.
Predominately down to Abraham Benjamin. I fancied a change from BMW for my new car and Abraham convinced me otherwise. It was not an easy sale, mainly conducted over email and Abraham never gave up!
Was kept up to date with the delivery date etc, and true to form it arrived on the day