No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Wait time to long. When my car breaks down I need it fixing urgent and not only could it not be fixed but it couldn't even be diagnosed for months
Nothing to fault
I have a motability car and the service and treatment was very good and friendly
The last two times I have taken my car in for a standard service its been nothing but a nightmare. My car has been in for multiple days due to no fault with the car or fault of my own and the communication has been appalling - leading to me being wit
Did. What they said they would do and when they would do it
My experience on Tuesday was one of the better customer experiences I've had so far but having booked a courtesy car it was quite obvious that there wasn't one for me and it took about 20 minutes to organise one!!! Luckily I was not in a rush.
Communication with update and curtousy car was non existent I had to keep ringing in for update.
Apart from Ash they are absolutely incompetent, twice I have had charges added with no prior notice or agreement.
Aside from not being completely honest with the work being done and the price - of which I cant fault the staff there - they were great. the video sent to me was a nice touch.
The service was explained via an email video and you know who worked on your car.
It was arranged efficiently. Just a routine MoT.
The car was given a complimentary clean-for which I was very grateful. However it was left with watery streaks all over it where the water had been allowed to run down the sides.
It was just for an Mot, I had arranged to wait for it and it was all done quickly.
Lack of communication and cost of parts .. air filler for about £80!!!
I have been a customer for 38 years.
Communication could have been a lot better
Ash was excellent & extremely helpful.
Helpful organisation, reliable and good service over many years. Only complaint at times the lead time to get an appointment for an intervention is to long.
As above, I feel like I'm working for them to sort issues rather than the other way around. My factory ordered car took so long to arrive that they didn't honour the finance agreement that had been agreed on order, so I had to buy on worse terms
It took 3 hours to replace a booked in wing mirror glazing lens.I was told a recall fix to replace 3 bolts on a steering box (?) was needed so I agreed to get it done immediately and then you kindly valeted the car. 3 hours seems excessively long?
The video inspection of my car stated my brake discs and pads were fine, 2 hours later I received a call stating that they were lipped and near limit and needed changing! The invoice stated my vehicle had been washed and valeted but it had not.
Efficient drop off and picking up and service cost was as directed.
As before - cold and unfriendly service.
Service is excellent, timely and the people are spot on.
Staff that I came in contact with fully explained all matters regarding the purchase and maintenance of my vehicle.
Excellent service, have no complaints. Car was picked up serviced and returned without issue.
Good service but for future reference I am Mrs Dingwall, not Mr!
Loved the check video, the overall experience was efficient and effective.
Car wasn't ready at the agreed time
There seemed to lack any real customer service with a long lead time for a scheduled service. Not very customer friendly.
Quick and easy. Unfortunately car not available so had to provide own transport back. Could have waited if known it was only a brake fluid check
Really looked after me
I called Barons to get a service in April and the earliest date available was end of June which is pretty poor in itself, compounded a complete lack of dealer communication
Problem sorted quickly and with no fuss
Staff are courteous and friendly and you feel confident that you can trust their advice. Much improved since central servicing telephone system has been dropped - they must have lost many customers by this ill conceived idea!
All very good, dropped one star as no water / refreshments in business lounge and slight wi-fi issue.
Personal attention from single member of staff
would have been completely satisfied if the team had remembered to phone me back with an estimate for tow cap replacement
All was done as planned in a timely manner, with full communication.
I still do not have an answer on how to use the BMW Advanced Car eye Viewer. It does not work.
Your team could not do enough for me.
Always attentive and try to accommodate any special particular request
Karl and Cameron know how to deal with customers
Received appointment with service with short lead time, and necessary warranty work carried out without delay, entirely satisfied with service received.
My honest opinion is not as good as Elms.
I had difficulty getting through on the phone to book. I was told the service would take 1.5 hours and could wait. I arrived at 08:15 and eventually had to take the serviced car at 11:50 without the valet and clean as I had an appointment to go to.
The service calendar was super busy with no available dates for 6 weeks, we agreed I leave my car for several days while I travelled on business and they fitted it in for an oil change. It was yet another demonstration of good customer service.
Good service, however had to wait well over a month for a service. I was disappointed but the service staff not advocating to head office the damage on the door seal and not having this replaced as a good will gesture
Again Exceptional Service!
Fantastic service from your Bedford branch and massive thank you to shibz who made me feel welcome and really valued as a new customer. Will be recommending him to family and friends who are interested in purchasing a BMW.
I was always kept up to date with the purchase and arrival of my new car.
from test drive to driving out of the garage with my new 5 series, everything went like clockwork.
It was amazing and such a special experience.
I had great service from Barons Bedford and continue to have great after sales service from Niall. I'm on crutches and I was offered a lift by Niall to and from the dealership, very good service. Karl has also helped me out and is very friendly.
No problems at all. I was kept informed at all times, all the staff were friendly and professional - especially Karl Haxton who was a pleasure to do business with.
Friendly and professional
On my first visit I spent 40 mins in the showroom and nobody came to talk to me. I saw the car I wanted, went home and got onto CarWow - guess what local dealer straight in touch. Once I started dealing with Karl everything was great & well organised
Andy Brown and the team at Barons we're superb, great communication, flexibility and service
again good service through out .
I would have preferred a printed pack of my documents rather than several emails with attachments.