No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Very easy to deal with the team and was able to work whilst I waited for the service to be done
Not really sure the purpose of these surveys - unless, of course positive feedback is all that is required. Last time I used Barons in Bedford and left negative feedback about one of the service advisors I never got any contact from Barons.
Simple tasks which should have been completed were not (service light not reset and service not registed in iDrive), Trim come unpoped and garage wanted payment to push back on when it took me about 30 seconds to push back in
Not very accommodating. You always feel like you are interrupting there day.
Always strive to please
All work carried out as planned and communication has been very good.
I came in at short notice, a tyre was obtained and fitted the next day and I was bale to drive away 45 minutes after I arrived. In the meantime I had a coffee and read a paper!
i have very less trust on them
As above, maybe to much interest when selling the car but not enough attention to after sales.
Service reception staff could have been more welcoming.
No service record paper work given only electronic safety clip and results .no mention of fluid change
Unfortunately Barons Bedford have stopped providing free newspapers for customers who want to wait. Otherwise would have given 'completely satisfied'
Very satisfied as no additional remedial works required.
I purchased my 335d Xdrive brand new from Barons Bedford and requested their support to source another car of similar performance and specification as part ex but the sales team failed to even call me. The after sales team were very good and helpful.
Dealership were very accommodating, and were able to obtain the vehicle that I wanted and provided what I considered to be a good deal.
Good location, good service. But some staff not ready to make part of that sistem
Customer service is poor. My last service was a nightmare and cost me money due to missing commitments due to courtesy cars not being available or having to change them, plus late for a meeting by being delayed
Dealt with everything as expected
Couldn't replicate the issue but appear to work on the basis is always right. Eventually found it and fixed it.9
Service overall was good
all Great except 2 morning issues. I'd been told I could drop off my car at 7am. Problem was barrier was not open at that time. When barrier was opened at 7.15 and I was parked I couldn't fit keys into the drop box. Very stressful. A Mgr sorted.
The car interior was covered with dirt marks on it's return from the mechanic that had serviced the vehicle. It was sorted out a few days later by receiving a full valet however it shouldn't have been necessary.
My car was returned with black marks down the drivers side. When I complained, I was first told there was no service manager present who I could complain to. Only after I insisted something be done, the marks were cleaned but no apology was offered!
Service completed to high standard from booking the car in to picking it up
No further comments
Car was at dealership all day, had a call to say car was ready late afternoon but tyres needed replacing (illegal). Dealership has no tyres and couldn't get any.
kept me informed during the whole process. liked the video as well which you can remind yourself on what may need doing in the future
The Bedford team are always great to deal with & very good with communication and timely updates etc. Nothing too much trouble. Good all round experience, as usual. Thank you
Excellent after Sales Service
Fit in my service quickly at reasonable prices.
The service was faultless. All the necessary work was completed with nothing unnecessary added. Staff were professional. Nice loan car. Service took longer than I expected and that caused problems with traffic congestion going home.
Staff always very helpful.
Customer service isn't as good as it used to be
The service reception was efficient, courteous and professional in their dealing with checking-in my vehicle for it's initial service. The service was conducted most expediently and was an overall satisfactory experience - would definitely recommend
Friendly staff great on the phone shame about the engineers report.
Polite and efficient - nothing too much trouble
got service and very quick given it was technical breakdown but find it funny that the technician stated the tyres have worn unevenly probably due to the wrong tyre pressures.As it is only serviced by bmw who is to blame. (the state of the roads )
Niall was a pleasure to deal with. His knowledge was impressive and he was extremely likeable. Nothing was too much trouble and felt like he valued our business.
Everything regarding the purchase went very smoothly from initial discussion, initial negotiation to delivery.The sales executive, Cameran Akhtar,"went the extra mile" when we asked for EU number plates ,not standrtd on BMWs we were surprised to find
Bmw helped set up an early delivery of my cat and helped arrange it as a surprise, the customer service was excellent
Had to keep chasing sales man to get updates. Took a month from putting down a £1000 deposit on a pre-registered new car held at another dealership, and actually being able to collect the car.
Salesman stayed late to accommodate us
The sales team at Barons BMW Bedford are very helpful and got me in the car I wanted, very quickly.
Once again great service I
Very pleasant and helpful people throughout the experience. My problems with understanding the financial agreement and some of the operating technology (explained elsewhere in this survey) were met with helpful and useful advice.
Due to issue with the tyre, as this could cause major issues if ever required due to puncture.
Karl and Cameron are excellent. It's also my second home!
Very helpful staff, went above and beyond to help us throughout the process. Explained our options clearly, helped us find a car that met our needs (and more) very quickly, feel like they're acting in our best interests, a pleasure to deal with!
Good service from all staff members
Very smooth sale