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Karl and Cameron know how to deal with customers
Received appointment with service with short lead time, and necessary warranty work carried out without delay, entirely satisfied with service received.
My honest opinion is not as good as Elms.
I had difficulty getting through on the phone to book. I was told the service would take 1.5 hours and could wait. I arrived at 08:15 and eventually had to take the serviced car at 11:50 without the valet and clean as I had an appointment to go to.
The service calendar was super busy with no available dates for 6 weeks, we agreed I leave my car for several days while I travelled on business and they fitted it in for an oil change. It was yet another demonstration of good customer service.
Good service, however had to wait well over a month for a service. I was disappointed but the service staff not advocating to head office the damage on the door seal and not having this replaced as a good will gesture
Again Exceptional Service!
I asked and the service was provided.
I had to wait 5 weeks to get an appointment for an oil service following the 2yr age point of my vehicle.
You did more than I expected - more than the car was booked in for - including updating software and replacing a starter motor
It was very convenient to have the dedicated workstation setup, to enable me to work while waiting for my car. Excellent idea, I will certainly be using again.
Very helpful and excellent service
The staff were rude and had the air of self importance and couldn't quite care that I was unhappy with my experience!
The lady who dealt with my booking was extremely efficient and friendly.
Reason as above and My rear tyre didn't show any sign of pressure drop but ended with a puncture after I gave it for service... was it a coincidental.
Friendly, attentive , ade you feel comfortable and important
Drove away ,half way home low tyre pressure warning comes on.
I think a BMW courtesy car should be provided -I understand this has been outsourced to Enterprise, however I would expect to drop my BMW off for a service and then have a BMW replacement car for the day - I also don't agree with a charge.
My car needed to go back after a fault came up the second day of my ownership. During its time at the dealer the car was damaged (bodywork) and needed to be repaired. I was not offered much in the way of an apology or compensated in anyway.
Always attentive, knowledgeable and courteous. They have a first rate service manager who has good engineering experience so understands most technical problems.
Ease of use
The service is very good, it is the communication that lets you down.
the new charge for collection and return
Although booked in for a service recall (software update) my 2 year service was accommodated at sort notice. Very grateful...
Kept me informed and got replacement car
I appreciate the dealership is very busy but occasionally the customer service has fallen below the normally high standards....
Spares chap was lovely and v helpful
The BMW Advanced Eye 2.0 I have had fitted to two cars has issues with the rear camera. The video is very dark and can't be watched on the App. Playing the files on a PC is also disappointing. Have spoken to Service manger who is looking into this
It was nice to have my car "courtesy" cleaned but it was very patchily done. My car still groans when putting into reverse. It was looked at but nothing found.
Alloy wheels recently refurbished and damaged while having a service. Had the car back only one week before it had to be brought back to the garage for more work. Very difficult to speak to anyone or get a call back
Service is always great and spot on
The whole experience was trouble free.
Amazing service from this particular dealership. Jasmine the assistant was extremely helpful and went above and beyond. So much so I'm writing this review weeks after the service as I remember the impact she had.
I was not happy to be informed at 5pm that my car would not be ready for me to collect that evening. I cleaned my car today; whilst under the bonnet, l noticed that the engine cover is scratched, it was not before. It rattles also, most BMW unlike.
They our friendly and professional.
My questions were dealt with promptly and there is always an effort made to arrange for the service to suit personal circumstances.
again good service through out .
I would have preferred a printed pack of my documents rather than several emails with attachments.
I got a great car at a fair price
Karl the sales advisor was excellent. Answered all my emails and spent time going through everything thoroughly
The sales adviser Cameron Akthar ( at Barons BMW) provided me with an excellent level of service. He was always on hand to answer any questions I had and made the handover of the car effortless on my part.
Our consultant salesman was brilliant explained everything very thoroughly
Very good overall and the handover was first class.
As above, Karl Haxton gave us a fantastic service.
For the reasons stated in the first question.
If in show room would have been 5
Cameron a great chap and whole deal was made easy
Aquiring a new car is always an exciting time. Karl was fantastic!
Ok service after a long wait in the showroom the salesman I made the appointment with never showed up .
I got a great deal, they looked after us well, picked us up from the airport, drove us to the dealership and were very attentive.
Communication regular with updates on how things were going with the car. Emails telling me which stage the car was at in production.
Karl and everyone at Barons were excellent fron start to finish.
Everyone was very friendly and helpful which I thought was very good considering how busy the dealership was
Simply great staff that know that they ate selling a great Brand
Due to one bad apple my customer experience went wrong for a few months in the middle, but the good guys went above and beyond to fix it and put everything right, and their efforts were appreciated.
Everybody was helpful, attentive and friendly
A bit disappointed that a brand new car only had a 1/4 tank of fuel but otherwise the service I got when I arrived from Andy the sales person was 100/% even though there was a slight hiccup with some of the electronic system he sorted it all out!!!!
All down to Niall, top man
Was able to find my vehicle very quickly and offered a great trade in on my car
Overall happy, at times communications could have been better as had to chase a couple of times
regular communication and car was delivered on time. The handover from Karl was excellent especially showing myself and my wife all the functions and controls in the car as the technology is far superior to our previous BMW.