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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Bill Pridding

Aftersales Manager
  • Department BMW

Scott Brookes

Retail Sales Manager

Ashley Hilton

Parts Manager

Steve Hughes

Business Manager

Adam Correa

Local Business Development Manager
  • Department BMW

Rob Snape

Service Reception Manager

David McAneny

Local Business Development Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Simon James

Sales Executive

Abraham Benjamin

Sales Executive

Niall Gleeson

Sales Executive

Lisa Cornwall

Receptionist

Leanne Storrie

Receptionist

Gemma McDermott

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The whole experience was trouble free.

Service

Alloy wheels recently refurbished and damaged while having a service. Had the car back only one week before it had to be brought back to the garage for more work. Very difficult to speak to anyone or get a call back

Service

Service is always great and spot on

Service

Amazing service from this particular dealership. Jasmine the assistant was extremely helpful and went above and beyond. So much so I'm writing this review weeks after the service as I remember the impact she had.

Service

I was not happy to be informed at 5pm that my car would not be ready for me to collect that evening. I cleaned my car today; whilst under the bonnet, l noticed that the engine cover is scratched, it was not before. It rattles also, most BMW unlike.

Service

They our friendly and professional.

Service

excellent service.

Service

My questions were dealt with promptly and there is always an effort made to arrange for the service to suit personal circumstances.

Service

I can't fault anything about the service, the team did as they said they would, at the time they said they would do it. Smooth from start to finish.

Service

Friendly professional service

Service

My car was hit by a delivery vehicle whilst in for a service.

Service

Again we found the waiting no problem With the facilities offered if required

Service

I've been updated through every stage of the process.

Service

From 1st day onward rear demister takes long time to de-mist compared to other cars (30 min). This was flagged up a few times, we were told that the reason might be the battery being used by other features. This is not satisfactory.

Service

See above regarding service durations. Car can back noting next service due in 2300 miles. After finally getting information from dealer this was explained as being 2300 'breaking miles', this should have been made clear within the service documents.

Service

Service okay, but cleaning of the car did not include the boot! Also unable to help me remove suntan stain from leather armrest. Told it was not possible!!

Service

They found me a car to Take home when mine wasn't ready

Service

See above. This was the first time the car had been in to Barons and was not given a health check.

Service

There was a nail in the tyre the was spotted in the health check but not reported to me. Found out later by watching the video

Service

Friendly and courteous staff from the people at the Service Dept to the collection / delivery driver

Service

Efficient and on time, but it was only a brake fluid change.

Service

MOT and end-of-warranty check were efficiently carried out, taking the time quoted, and I was advised immediately the car was ready for collection

Service

No comment

Service

They didn't undertake a repair that I expected them to

Service

as well as a service, the car had a fault with the petrol cap, the car was kept in for a total of 3 days. the first visit to a petrol station after the fault was allegedly rectified, i could again not open the petrol cap.

Service

Good efficient service

Service

Car went I for a routine service oil filter oil and pollen filter replacement plus to look at a long standing rattle in the exhaust. Took them four and a half days and rattle still present. Courtesy car was 2 door 420 convertible not good.

Service

The only problem was the Call Centre booking my car in were unawatre of how long the update would take so didn't allocate me a loan car. However, the onsite staff found me a new Mini Cooper to use.

Service

Friendly and accommodating

Service

Sat Nav software gremlin that I believe BMW are aware of and should be covered by recall but it seems most if not all manafacturs practice passing the buck to their customers this way.

Service

As above, perfect apart from having to wait two weeks.

Service

Two wasted journey's and travel to Bedford. I am however completely satisfied with the response to remove and provide a full refund.

Service

ALL WORK CARRIED OUT AND DESPITE

Service

Job completed well within the time given.

Service

As soon as i got home I had to pump up my tyre and go back out to reset the run flat moniter.

Service

This time round : Late finish. Little interest in helping me. Made to wait when collecting the car while lots of people were free to assist. Then found out the servicing plan I purchased is a con, having been conned on the pre warranty expiry check.

Service

Really quick the process to book an appointment and to do the service. I am not able to compare the prices but I think that it was fair. Customer assistant very helpful.

Service

As it says - completely satisfied

Service

No car or lift into Bedford available had to have an Enterprise car but this worked well

Service

The issue remains unresolved. I had taken it to Barons, Bedford because of previously good experience(s). However, in this instance, it wasn't altogether satisfactory.

Service

The car was picked up and returned ok and the service carried out. However the car was not cleaned at all which I understood was part of the service offered.

Service

Pretty functional experience. Charged me a fortune to top up Ad Blue - hardly labour intensive

Service

No issue- efficient

Service

the service department have always delivered a high standard of service.

Service

As stated above I believe it spoils the experience of having your car serviced at Barons. I have been a customer of this site for some twenty six years and purchased 11 vehicles in that time.

Service

My car has been serviced but in doing so all my radio presets were lost and i have lost applecar play which i cannot seem to find and install so i am upset

Service

Was able to find my vehicle very quickly and offered a great trade in on my car

Sales

All down to Niall, top man

Sales

Overall happy, at times communications could have been better as had to chase a couple of times

Sales

regular communication and car was delivered on time. The handover from Karl was excellent especially showing myself and my wife all the functions and controls in the car as the technology is far superior to our previous BMW.

Sales

Felt well looked after

Sales

Met with 4 members of staff, from the Car Genius, Sales, Finance and the MD. All very friendly and thankful for my business. Spent c.3hrs running through all the components of the vehicle.

Sales

As I said above Karl went through everything very thoroughly and new his stuff

Sales

From our first initial contact at the showroom to the courtesy email to see how I'm getting on with my new car everything has been second to none

Sales

Really difficult to get through to anyone by phone

Sales

Niall and the team where very helpful

Sales

Don't answer the phone or call back.

Sales

Every question we had was answered by Karl, he couldn't do enough for us he is a credit to Barons.