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ABOUT BARONS BEDFORD.

Find out more about what we do and our team.

Meet the Barons Bedford BMW team.

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Alex Kennedy

Head of Business

Kye Charnock

General Sales Manager

Bill Pridding

Aftersales Manager
  • Department BMW

Scott Brookes

Retail Sales Manager

Steve Hughes

Business Manager

Adam Correa

Local Business Development Manager
  • Department BMW

Rob Snape

Service Reception Manager

David McAneny

Local Business Development Manager
  • Department BMW

Karl Haxton

BMW Sales Executive & Motability Specialist
  • Department BMW

Andy Brown

BMW Sales Executive.
  • Department BMW

David Mabbutt

BMW Sales Executive
  • Department BMW

Josh Holliday

BMW Sales Executive
  • Department BMW

Dan Arneaud

BMW Sales Executive
  • Department BMW

Cameran Akhtar

Product Genius
  • Department BMW

Simon James

Sales Executive

Lisa Cornwall

Receptionist

Niall Gleeson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Really quick the process to book an appointment and to do the service. I am not able to compare the prices but I think that it was fair. Customer assistant very helpful.

Service

This time round : Late finish. Little interest in helping me. Made to wait when collecting the car while lots of people were free to assist. Then found out the servicing plan I purchased is a con, having been conned on the pre warranty expiry check.

Service

As it says - completely satisfied

Service

No car or lift into Bedford available had to have an Enterprise car but this worked well

Service

The issue remains unresolved. I had taken it to Barons, Bedford because of previously good experience(s). However, in this instance, it wasn't altogether satisfactory.

Service

Pretty functional experience. Charged me a fortune to top up Ad Blue - hardly labour intensive

Service

The car was picked up and returned ok and the service carried out. However the car was not cleaned at all which I understood was part of the service offered.

Service

No issue- efficient

Service

the service department have always delivered a high standard of service.

Service

As stated above I believe it spoils the experience of having your car serviced at Barons. I have been a customer of this site for some twenty six years and purchased 11 vehicles in that time.

Service

My car has been serviced but in doing so all my radio presets were lost and i have lost applecar play which i cannot seem to find and install so i am upset

Service

A flawless booking in and collection service. Staff are very friendly and helpful.

Service

The main BMW area was being refurbished so the waiting area was in the MINI showroom which was a bit cramped but I understand the BMW area is open again.

Service

Very easy - great staff

Service

As usual, excellent service received from Barons.

Service

The price I was quoted when booking the service was questioned when I took my car in.

Service

Good customer care

Service

Poor upfront comms with email questions about pricing not being responded to, Dealer not able to identify MOT protect for the vehicle despite it being on the BMW website

Service

Work was extended due to awaiting parts and MOT pricing was much higher than other BMW outlets.

Service

Fast, efficient, high quality service

Service

Great customer service. Friendly approachable staff.

Service

I was treated well while I was waiting for my car but see above for reasons why I’m not completely satisfied. It took three calls to get a price for tyres.

Service

The service staff gave me all of the information I required, and were prompt in their responses to any questions I had. All of the service advisors are a credit to the site.

Service

I’ve always been looked after well

Service

Excellent dealership

Service

From collection to delivery all was as expected from BMW.

Service

See previous comments, just a poorly run dealership with no focus on customer service.

Service

Fairly though a specific part required was not available on the day I left the car despite being booked in several day previously and it was known the part was required. Meant car had to stay in over the weekend. No replacement available either.

Service

This is the 2nd time I brought the car in to sort out adaptive headlights but they were at a loss to try to fix them. Annoyingly they didn’t believe me there is a problem. Why would I waste my time if there wasn’t a problem!!??

Service

They did what they said they were going to do.

Service

good communication all round, everything went nice & smooth as it should

Service

The service from Barons Bedford is normally very good. My only disappointment is the delay procuring the part to repair my vehicle.

Service

Once the car was in service was good

Service

My tyre pressure problem has now been sorted satisfactorily.

Service

See response to question 1.

Service

all matters dealt with in a very professional and friendly way

Service

Wipers changed, screen wash cleaned out and potential damage to the underside checked. Very efficient.

Service

Good service

Service

A software update was required but I was’t informed until I arrived that it would take 3+ hours. The software update removed most of my settings which was frustrating, as I know they can be saved to a memory stick.

Service

All good and efficient

Service

Costs

Service

Excellent service team, as always.

Service

Had to ring to chase order up and some co fusion as to where the mirror cover was located

Service

My only observation is that the service engineer seems to have lowered the front tyre pressures to 30 compared to the recommended 33 on the door panel plate. Within a few days the tyre pressure monitoring system was telling me that the ..See next box

Service

Please see the comments above. If someone cares to actually call me back, I will explain the issues in full.

Service

Not particularly friendly. Very upset about being lied to with regard to repatriation of the car. But the job got done.

Service

Abraham Benjamin refreshed my memory about the Motability process. He talked me through the specs of the replacement car that would suit my needs best.

Sales

Predominately down to Abraham Benjamin. I fancied a change from BMW for my new car and Abraham convinced me otherwise. It was not an easy sale, mainly conducted over email and Abraham never gave up!

Sales

Was kept up to date with the delivery date etc, and true to form it arrived on the day